Hello. I am Heather, or armine on the forums. I started working at Mp3Car last fall, putting a hold on my work in international development. I used to spend my time backpacking through Latin America to find new cultures and learn Spanish, or working with Ukrainian non-profits in the Peace Corps. Now, I spend my days in cyberspace on the Mp3Car Store to support customers and on the Mp3Car Forums and my iGoogle page (Engadget, Techdirt, How Stuff Works, Future Tense) to find out who is innovating in car computing, what products are new, and how we can get involved.

Why I wanted to work at Mp3Car is really best described in this Charles Leadbeater TED Talk about the inventors of the mountain bike. They were young bikers, frustrated with the bike selection available, who hacked together parts of the standard types of bikes on the market and created a new product that would not have been created in any other way. My personal goal at Mp3Car is to try in whatever way I can, to support innovators on the forums that create stuff people really want and need, perhaps products which no corporation would have thought of, or be able to create.

My role, in general, at Mp3Car is to make sure that we are focused on the right goals, as a team. However, there is too much to do, so I have a whole bunch of daily tasks and my picture shows it. The large screen shows the orders of the day which I am processing. You cannot see the other tabs in Mozilla - but they are the forums. I have the calculator out because we are adding a new product and I am trying to see if the vendor price is fair Ė I do all the financial management. Iíve got business cards falling over Ė why canít people just use vcards? There are some product returns on my desk, already processed, that need to go into stock. And, I have the Ethiopian coffee that we buy from a nice family-run coffee shop in DC (all fair trade), called Sidamo, to get me through the day, and the iPhone which I use at night to add new places of interest to the Nearby App- a great concept, but a little flaky and not getting too much support in Baltimore.

I may be in contact with you if you have a customer service issue as I manage most of these, if you are a new customer and I want to call to say hello, if you are a vendor and need to get paid, if you are a vendor and we would like to sell your product, if you just signed up for the forums but mistyped your email address,or if you just have an idea and I wanted to thank you for it. Or I may have seen something you said on the forums and sent you a PM.

Feel free to let me know if you have a great product to sell, a good idea for us, or think something at Mp3Car could be improved. You can always post an idea for the store in the Customer Service Forum or the forums for new product suggestions , and for ideas and changes to the forums there is the subforum, called Suggestions/Comments or you can email [email protected].