Good news! There should be an update within the next couple of weeks. The installer who has had my console for almost three months finally answered my wife's call when she blocked out the number and he has agreed to finish it by Thursday so she can pick it up. I just don't understand why he never returned any calls/emails-that is not good business practices, especially in a business that is based on word of mouth. Oh well, at least the project moves forward despite so many setbacks!