I want to post this just as a tip for anyone reading this thread who may have a similar but not the exact same problem.
One thing that can be checked regarding sound problems is to go into "start/programs/accessories/entertainment/volume control" and then click on OPTIONS and PROPERTIES and put a check mark in front of everything listed under "Show the following volume controls". This enables all the volume sliders to appear. Sometimes a slider you can't see is set low and you won't know it until you display it.



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