Yes. Pins 5 and 6 (the middle two pins) AND 9 and 10 (the right 2 pins if you are facing the rear of the motherboard) should both be jumped. This would explain why you are getting one channel.
The sub is probably getting a summation of the 2 channels; if you are only sending one channel of audio, this may explain the weak bass.
You can pick up a pack of "mini jumpers" at your local computer electronics store.



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