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Thread: Centrafuse???

  1. #11
    Who am I? HiJackZX1's Avatar
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    Quote Originally Posted by ls1bandit View Post
    yeah this is pretty sad, for 225 bucks i would expect a system to work flawlessly and be very easy
    Depends on what version you download. CF 2.0 RC6.1 is BETA and offered for free to CF 1.2 and up users. What exactly doesnt work because I use RC6.1 and it works flawlessly. Try buying SD and tell me if that works flawlessly. The Front end market is new, its not something thats going to 100% work out of the box. Everyone has a diffrent type of PC, which is going to cause diffrent types of issues.

    Also the FAQ isnt always updated like it should be. If you have a issue search in the forum itself, if you cant find a answer, then ask. David, Jan, and Scott and others that run Flux will be glad to answer your questions and usually do so in a timily manner.

    On a side not, if you manage to have the Video issue fixed share the info. i havent played with video yet since I am constantly redoing my PC setup (3rd times the charm). If I run into that issue, I would like to be able to fix, lol.
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  2. #12
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    While I understand that this is a cutting edge type of software, I do have to say that I agree to some extent with Colin. If I purchase a software, I expect it to work. For example, if I go to best buy and purchase a copy of say microsoft office and bring it home only to find it doesn't work without having to go looking around for answers myself, I'm going to bring it back to best buy and ask for a return. More than likely, I will get my money back. Just because this software is being offered online with a community assisting in the testing and development, doesn't change the fact that the consumer is paying money for a product and that product should work on any computer it is installed on. Plenty of other companies have found ways to make their product work on PCs regardless of hardware differences. I can understand not being able to predict what uses the software will be put to ie bluetooth phone use, nav, HDRadio, sattelite radio etc but that should be determined in the setup process and once selected should work flawlessly. If Flux and Centrafuse can't support this, they shouldn't be charging as much for their product.

    It's the same thing that happened with SD. People were complaining about the nav functions giving erroneous directions. SD's response was that these problems were because of Map Point and that it wasn't their problem. I couldn't understand that response. The consumer wasn't paying Microsoft for the software, they were paying SD. If I bought a Ford with that new Voice software (made by microsoft) and had a problem with the system, would i take the car to microsoft to have it fixed? No, I would take it to Ford.

    All that being said, Flux and the Centrafuse team provide impeccable support to their consumers. I have no complaints about this at all. Also, the OP was only using the test version so you can't really say they aren't getting the support since they haven't paid for it.
    I'm only saying, paying money for a program should entitle you to a working product. As the consumer (who quite honestly has problems getting the simplest of programs to work) I shouldn't have to put too much effort into getting the software running.

  3. #13
    Who am I? HiJackZX1's Avatar
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    navmaxlp, ur missing the point. Microsoft office is tested extensively in a home and business enviroment. Car PCs on the other hand is a new thing, that makes up only 13%. There are way more variables that can cause different issues. Also because the market is so small for Car PC, the people that make the software dont have huge testing resources like someone like Microsoft. So they have to go by a trial bases. That is why CF realeses the RC versions of its software to its customers, to get alot of people to test the software, get input and make it a working product in the end.
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  4. #14
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    Quote Originally Posted by HiJackZX1 View Post
    navmaxlp, ur missing the point. Microsoft office is tested extensively in a home and business enviroment. Car PCs on the other hand is a new thing, that makes up only 13%. There are way more variables that can cause different issues.
    Pardon me but, no I'm not missing the point. I understand the argument that CF and CarPC FE software in general are a new idea and that some growing pains are to be expected. However, that doesn't mean that the purchaser isn't entitled to a working product. The idea remains the same for anything that someone would buy. If you buy a hammer, you expect it to act and function as a hammer should. If it doesn't, you as the consumer have the right to be upset about it.

    I enjoy CF. I think CF works well and in my opinion, CF is the best front end out there. There are some things about it that I would change but, that is a matter of preference. I do feel though that if someone has a problem with it, the default answer should not be, "find out for yourself, that's what the forums are for." No, that's what customer support is for when you pay for a product.

  5. #15
    Who am I? HiJackZX1's Avatar
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    Flux offers customer support, what are you talking about? The forums are simply a tool to enhance the experience. You cant submit a system report over the phone, can you? I have emailed, PMed, and left messages on the forum and have gotten help every single time? Also I do not understand why people are posting help questions on the MP3Car forum. If you need immediate help, do like i stated before, email, PM, and what not. Go to the FluxMedia Forums, to get faster support. People posting questions on MP3Car will get help from mainly users, but not from Flux because there in their forums helping people. Email support@fluxmedia.net and they will help you. You act as though there is no support at all, and if for some reason you havent been getting support, then Im sorry, but dont assume there isnt any. Also how can you compare a object like a hammer to a sophisticated software made up of tons of code. Thats very narrow minded thinking if you ask me. Thats like comparing a wrist watch to a nuclear power plant......
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  6. #16
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    I never claimed CF doesn't provide customer support. In fact in my first post, I called their support impeccable. This has never been my point.

    I had a good deal of problems getting CF to work on my machine initially. I've been around on the forums and found the answers. The forums are a valuable resource not only to the user but to the devs as well. But, they shouldn't be the only or even the main source for answers. I don't know about anyone else but, for me, CF wasn't cheap. In my opinion, there should be better support out of the box ie a step by step guide, or better yet, it should work out of the box. I'm not naive enough to think that every install of CF is going to be flawless, nor do i think it should be expected but, I do feel it should be close. It's advertised as a working product, it should operate as such.

    And you're taking my hammer analogy too literally. It could be any object at all. Pick anything. The point is, when you buy something, you expect it to work as advertised. If it does not, you have the right as a consumer to be upset.

    Look, I don't want it to seem as though I feel I have been slighted in any manner. I've stated several times that I'm happy with CF, the forums (both here and at fluxmedia), the devs and the support they provide. I do however, think there is always room for improvement.

  7. #17
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    I hate to stick my head in the lion's mouth on this one but, I don't think this has been brought up in this thread.

    <RANT>

    Are you running Version 1.2 or something newer? If you're running 1.2 and having issues, I apologize because this comment is out of place. However, I'm betting that you, like most folks here, are running one of the newer versions (I'm running 2.0RC6.1). EVERYTHING after 1.2 is beta software.

    The analogy made with the Microsoft products is a very good one because Microsoft has a Beta program. You get to try out software before it's been released but, as with the beta versions of CF, it's still got some bugs that they're ironing out. In fact, as a Beta tester, you're expected to report any/all bugs you come across so that they can fix them and make a more stable product when it's finally released. After all the beta testing is done and every bug that can be fixed has been fixed, then you can go to Best Buy and purchase the full release-version of the software.

    Version 1.2 of CF has a phone module. It's working and it's stable. There's full documentation for it and a list of tested, supported phones. However, the phone I own isn't on the list and, even playing around, it doesn't work. That's one of the main reasons I'm running the newer, beta version. And the NEW phone module works pretty good! It certainly has it's moments though but, since I'm using beta software, I expect it and live with it.

    I also use Sirius Satellite Radio. In fact, it's my primary music source in the car. 1.2 doesn't have the SatRadio plug-in at all...and it never advertised that it did.

    Also, (because I'm such a big fan of using Microsoft as an analogy) how many folks did you hear about who had/have problems with Vista working with their hardware? Many. There were quite a few peripherals that just plain ol' didn't work with Vista until Service Pack 1 came along. It didn't "just work out of the box".

    As for testing the software with all or even most hardware configurations, I don't think that's even an option for a company the size of FluxMedia. I'm willing to bet that they can't afford to buy even the major hardware pieces to test Bluetooth modules, Motherboards, WiFi cards, input devices, GPS modules, Sound cards, OBD-II devices, etc.

    If you're looking for a CarPC solution that "just works", there are companies out there that have put together hardware/software packages that are all set up, tested, and ready to go, right out of the box. But, they're not cheap. It also might not be exactly what you want.

    </RANT>

    If the above rant came out as sounding like "shut up and keep your opinions to yourself" I sincerely apologize. I don't mean for it to sound negative. You have a right to your opinion and have every right to voice that opinion here (or anywhere else, as far as I'm concerned). But, I think it just needs to be kept in mind when people start feeling frustration over this beta software not being as stable as they'd like.
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  8. #18
    Who am I? HiJackZX1's Avatar
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    Quote Originally Posted by Habious View Post
    I hate to stick my head in the lion's mouth on this one but, I don't think this has been brought up in this thread.

    <RANT>

    Are you running Version 1.2 or something newer? If you're running 1.2 and having issues, I apologize because this comment is out of place. However, I'm betting that you, like most folks here, are running one of the newer versions (I'm running 2.0RC6.1). EVERYTHING after 1.2 is beta software.

    The analogy made with the Microsoft products is a very good one because Microsoft has a Beta program. You get to try out software before it's been released but, as with the beta versions of CF, it's still got some bugs that they're ironing out. In fact, as a Beta tester, you're expected to report any/all bugs you come across so that they can fix them and make a more stable product when it's finally released. After all the beta testing is done and every bug that can be fixed has been fixed, then you can go to Best Buy and purchase the full release-version of the software.

    Version 1.2 of CF has a phone module. It's working and it's stable. There's full documentation for it and a list of tested, supported phones. However, the phone I own isn't on the list and, even playing around, it doesn't work. That's one of the main reasons I'm running the newer, beta version. And the NEW phone module works pretty good! It certainly has it's moments though but, since I'm using beta software, I expect it and live with it.

    I also use Sirius Satellite Radio. In fact, it's my primary music source in the car. 1.2 doesn't have the SatRadio plug-in at all...and it never advertised that it did.

    Also, (because I'm such a big fan of using Microsoft as an analogy) how many folks did you hear about who had/have problems with Vista working with their hardware? Many. There were quite a few peripherals that just plain ol' didn't work with Vista until Service Pack 1 came along. It didn't "just work out of the box".

    As for testing the software with all or even most hardware configurations, I don't think that's even an option for a company the size of FluxMedia. I'm willing to bet that they can't afford to buy even the major hardware pieces to test Bluetooth modules, Motherboards, WiFi cards, input devices, GPS modules, Sound cards, OBD-II devices, etc.

    If you're looking for a CarPC solution that "just works", there are companies out there that have put together hardware/software packages that are all set up, tested, and ready to go, right out of the box. But, they're not cheap. It also might not be exactly what you want.

    </RANT>

    If the above rant came out as sounding like "shut up and keep your opinions to yourself" I sincerely apologize. I don't mean for it to sound negative. You have a right to your opinion and have every right to voice that opinion here (or anywhere else, as far as I'm concerned). But, I think it just needs to be kept in mind when people start feeling frustration over this beta software not being as stable as they'd like.


    Might I also add this is a fairly new hobby, even for the Front End companies. I dont think that even the so called packages you can buy are 100% stable. I have come to realize that this is a fairly expensive hobby also and you have to have alot Patience. The other day I noticed that DVD did not work correctly when set up in multi display mode, along with a web browser issue, I PM'ed David, sent him a link to my thread, and 1 day later he messaged on the board that the issue was fixed and going to be in the next update. Flux is really working to iron out all the issues, but with so many system configurations and no funding to create all those configurations in house, its up to us to make it the best and point out all the errors and bugs. If your really good at this stuff then try Road Runner, I heard it takes alot of tweaking to get it to run like a dream, and me i dont have time for that, thats why i choose CF. Once CF releases CF 2.0, then i expect very little issues, and will most likely be somewhat annoyed if something doesnt work, but not pi$$ed at all because I understand its a new market. I really dont think CF will be 100% stable till maybe 2.5 or even CF 3.0, because by then Flux will have enough experience and understand alot of issues users may have.

    OK, I think I finished my RANT to now.
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  9. #19
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    I think the issue is the loose nut between the seat and the steering wheel ... lol.

    I've used both CF and SD and CF is by far much easier to set up and use than SD.

    Like the others have said ... if you need CF support ... post in the CF forums ...

    I run and support CF on 2 systems ... my personal TruckPC and in an enterprise mobile PC environment for the company I work for ... no issues to report ... other than the users not using it properly ...

    The enterprise system also has many input devices that it manages ... Sirius, AM/FM Radio, GPS, Cellular Internet, Wi-Fi, Satellite TV, OBD2 Vehicle Diagnostics, Hard Drive Media, etc. etc.
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  10. #20
    VENDOR - Centrafuse veetid's Avatar
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    if you have any issues you can always email support, and answers will be answered faster if posted in the Bug section of our forums...

    also, 1.20 is the official stable release... We are working hard to finish 2.0 and it will be finished very soon, but since it is a Beta there will be issues...

    We work hard to get these issues fixed, after reported, as fast as possible and have frequent updates and will continue to do so...

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