While I understand that this is a cutting edge type of software, I do have to say that I agree to some extent with Colin. If I purchase a software, I expect it to work. For example, if I go to best buy and purchase a copy of say microsoft office and bring it home only to find it doesn't work without having to go looking around for answers myself, I'm going to bring it back to best buy and ask for a return. More than likely, I will get my money back. Just because this software is being offered online with a community assisting in the testing and development, doesn't change the fact that the consumer is paying money for a product and that product should work on any computer it is installed on. Plenty of other companies have found ways to make their product work on PCs regardless of hardware differences. I can understand not being able to predict what uses the software will be put to ie bluetooth phone use, nav, HDRadio, sattelite radio etc but that should be determined in the setup process and once selected should work flawlessly. If Flux and Centrafuse can't support this, they shouldn't be charging as much for their product.
It's the same thing that happened with SD. People were complaining about the nav functions giving erroneous directions. SD's response was that these problems were because of Map Point and that it wasn't their problem. I couldn't understand that response. The consumer wasn't paying Microsoft for the software, they were paying SD. If I bought a Ford with that new Voice software (made by microsoft) and had a problem with the system, would i take the car to microsoft to have it fixed? No, I would take it to Ford.
All that being said, Flux and the Centrafuse team provide impeccable support to their consumers. I have no complaints about this at all. Also, the OP was only using the test version so you can't really say they aren't getting the support since they haven't paid for it.
I'm only saying, paying money for a program should entitle you to a working product. As the consumer (who quite honestly has problems getting the simplest of programs to work) I shouldn't have to put too much effort into getting the software running.