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Thread: Issue with the Centrafuse online store -very bad first impression

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    Low Bitrate TonyWare's Avatar
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    Thumbs down Issue with the Centrafuse online store -very bad first impression

    I attempted to purchase and download the software from the centrafuse web site and after I click to process the credit card request I was prompted that there are issues with the system (not rejected, but system issues). This is a very bad first impression for anyone who wants to purchase the software. Not sure what the issue is however first I hope it is fixed soon and second I hope my CC hasn't been charged (I'll check with my bank later).

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    Fusion Brain Creator 2k1Toaster's Avatar
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    Quote Originally Posted by TonyWare View Post
    I attempted to purchase and download the software from the centrafuse web site and after I click to process the credit card request I was prompted that there are issues with the system (not rejected, but system issues). This is a very bad first impression for anyone who wants to purchase the software. Not sure what the issue is however first I hope it is fixed soon and second I hope my CC hasn't been charged (I'll check with my bank later).
    You cant expect the store to work 100% all the time... It told you there were system issues, try later what's the big deal?
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    Low Bitrate TonyWare's Avatar
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    When you know your store is down and you still let people go all the way to the credit card information page, that shows inexperience in managing the affairs of an online store. An experienced administrator of an on-line store would stop the process if he/she knew there was an issue. Thats the big deal.

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    North of the land of Hey Huns
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    The error is probably an automated one from the credit card processor, only thrown when someone actually puts through a CC order. Not something you can easily test for. I'm sure they got an email saying there was an issue though, most of those things do notify the administrator when there is an error.
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    And then I was mod. Tidder's Avatar
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    Yeah, I'd second the notion of broken CC processing. Mp3Car has been pretty good lately as far as taking care of issues with the store.

    EDIT: Oopsie, I really should pay closer attention to what part of the forum I'm in... I have no idea about CentraFuse's checkout process... last time I used them for anything, CF was still in free beta versions.
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    North of the land of Hey Huns
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    Quote Originally Posted by Tidder View Post
    Yeah, I'd second the notion of broken CC processing. Mp3Car has been pretty good lately as far as taking care of issues with the store.
    But how has fluxmedia been doing?
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    Confusion Master
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    Quote Originally Posted by Tidder View Post
    Yeah, I'd second the notion of broken CC processing. Mp3Car has been pretty good lately as far as taking care of issues with the store.

    Tidder, go back to reading 101.


    The OP said the Centrafuse website

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    And then I was mod. Tidder's Avatar
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    hey, shut up... I figured it out before the color commentary.
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    Neither darque nor pervert DarquePervert's Avatar
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    The Super Moderator & Wal-Mart Greeter is looking somewhat less than Super this morning....
    Have you looked in the FAQ yet?
    How about the Wiki?



    Under normal circumstances, a signature would go here.

  10. #10
    And then I was mod. Tidder's Avatar
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    Quote Originally Posted by DarquePervert View Post
    The Super Moderator & Wal-Mart Greeter is looking somewhat less than Super this morning....
    Hey, it was a lethal combination that led me to stupid remarks...

    1. No coffee yet
    2. Still sleepy
    3. on my netbook, things aren't always what they appear to be
    4. shut up.
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