Here's our online store policy as per our web site.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
If you get a defective monitor that's dead on arrival we'll pickup the shipping charges to replace the unit with a new unit. Xenarc as the final word on all warranty claims. We will however handle any warranty claims on your behalf.