Looks like your vehicle is not OBD II compliant. Nothing you can do about it other than get a new car or return the scantool :-)
-ELM327 ver 1.2a
-Mitsubishi Lancer 1999 Manual Engine CK1A
-ProScan ver 5.4
I bought ELM327 ver 1.2a like this
I connect ELM327 to my car and laptop then run ProScan. The LED blinking but then it give error.
My original RS232-J1932 cable pinout is pin2-pin5. I changed to pin2-pin4.
Before or after I changed the pinout, it will give same error message.
I haven't try to test my ELM with newer Mitsubishi or Lancer, but when I bring my Lancer for MUT test in Mitsubishi agent, the MUT device show everything, that mean my ECU is still fine.
From the log below how I verify which one is wrong
Here is my ProScan log:
09-06-2008 03:42:24.265 Opening Port 1 (9600 baud) with ELM Timeout = 1020 ms.
09-06-2008 03:42:24.296 Comm Port 1 successfully opened.
09-06-2008 03:42:24.296 Tx: ATZ
09-06-2008 03:42:25.218 Rx: ELM327v1.2a[ELM327v1.2a] (ATZ)
09-06-2008 03:42:25.218 Tx: ATE0
09-06-2008 03:42:25.250 Rx: ATE0OK[ATE0OK] (ATE0)
09-06-2008 03:42:25.250 Tx: ATL0
09-06-2008 03:42:25.281 Rx: OK[OK] (ATL0)
09-06-2008 03:42:25.281 Tx: ATI
09-06-2008 03:42:25.312 Rx: ELM327v1.2a[ELM327v1.2a] (ATI)
09-06-2008 03:42:25.328 Tx: ATSTFF
09-06-2008 03:42:25.343 Rx: OK[OK] (ATSTFF)
09-06-2008 03:42:25.343 Tx: ATSP0
09-06-2008 03:42:25.375 Rx: OK[OK] (ATSP0)
09-06-2008 03:42:25.390 Tx: 0100
09-06-2008 03:42:26.109 Switched Active Tool: Communication Log
09-06-2008 03:42:31.593 Rx: SEARCHING...UNABLETOCONNECT[SEARCHING...UNABLETOCONNECT] (0100)
09-06-2008 03:42:40.625 Switched Active Tool: Vehicle Connection Manager
09-06-2008 03:42:42.171 Connection Procedure Initiated
09-06-2008 03:42:42.171 Automatic Hardware Detection: OFF
09-06-2008 03:42:42.171 Baud Rate: 9600
09-06-2008 03:42:42.171 Default Port: COM1
09-06-2008 03:42:42.171 Hardware Index: 1
09-06-2008 03:42:42.171 Protocol Index: 0
09-06-2008 03:42:42.171 Initialize: YES
09-06-2008 03:42:42.171 Opening Port 1 (9600 baud) with ELM Timeout = 1020 ms.
09-06-2008 03:42:42.203 Comm Port 1 successfully opened.
09-06-2008 03:42:42.203 Tx: ATZ
09-06-2008 03:42:43.140 Rx: ELM327v1.2a[ELM327v1.2a] (ATZ)
09-06-2008 03:42:43.140 Tx: ATE0
09-06-2008 03:42:43.171 Rx: ATE0OK[ATE0OK] (ATE0)
09-06-2008 03:42:43.171 Tx: ATL0
09-06-2008 03:42:43.203 Rx: OK[OK] (ATL0)
09-06-2008 03:42:43.203 Tx: ATI
09-06-2008 03:42:43.234 Rx: ELM327v1.2a[ELM327v1.2a] (ATI)
09-06-2008 03:42:43.234 Tx: ATSTFF
09-06-2008 03:42:43.265 Rx: OK[OK] (ATSTFF)
09-06-2008 03:42:43.265 Tx: ATSP0
09-06-2008 03:42:43.296 Rx: OK[OK] (ATSP0)
09-06-2008 03:42:43.296 Tx: 0100
09-06-2008 03:42:44.250 Switched Active Tool: Communication Log
Paul, I didn't see anything in the OP's post to indicate that his car is not OBDII compliant. He bought the cheap box off eBay, the chip is obviously not an ELM327. A 1999 model year car sold in the US, must be OBD-II compliant by law.
I agree with your suggestion that the OP should return the scan tool, and I would also suggest leaving negative feedback, and getting a real scan tool -- like this one, for example:
PS But really, I am sure we can get you talking to your vehicle in no time. Give us a call.
Good one :-) and I did not see anywhere that the OP stated that the CAR is US based, but nevertheless if the scantool.net tool has any chance of working, I will say that the OBDPro will work on that car for less money and with the money saved the OP can sit back and enjoy a nice dinner
I guess before we get too anxious to sell the OP anything we should confirm that the car is indeed a US car this will also help ensure we uphold our quality customer service metric
What you are trying to do is sell a tool to someone whose vehicle might not even be OBD II compliant, I would suggest you ease off on the sell job until the OP actually responds back with whether his/her vehicle is US based or not.
With your supposedly better customer support would'nt you want to do that?
I guess "supposedly" depends on your definition of "better"With your supposedly better customer support would'nt you want to do that?
- A toll-free number
- A multi-line phone system
- Online support system with a knowledgebase
- Four full-time CS representatives, plus engineering staff
- Same day shipping
- No-hassle 90-day return policy
- Full 3 year warranty
We also have STNFinder and STNTerm utilities that run right off the CD. They allow users to quickly diagnose connection problems. Occasionally, we also use GoToMeeting to help customers (great software btw, cut down our support times significantly).
-- But wait, there's more!
Orders received before 2 pm, ship on the same day. And we charge actual shipping -- normally it comes out to around $6 for USPS Priority Mail (IIRC, you charged us $16 to ship your tool via UPS Ground).
Can you top that?
I guess my point was that great customer service depends on identifying the key issue without wasting the customers time, since you already agreed to that I rest my case
UPS vs USPS apples vs oranges... You could have gone for USPS, BTW even with the shipping we got you beat on pricing no?
You know the OBDPro seems to be working so well that we do not even need to ship debug tools on the CD!
I must be having too much fun to keep this going I suppose