Thread: ELM327 ver 1.2a didn't connect Lancer 1999 CK1A

Looks like your vehicle is not OBD II compliant. Nothing you can do about it other than get a new car or return the scantool :-)

Paul
www.obdpros.com

Originally Posted by michbound

Looks like your vehicle is not OBD II compliant. Nothing you can do about it other than get a new car or return the scantool :-)

Paul
www.obdpros.com

Paul, I didn't see anything in the OP's post to indicate that his car is not OBDII compliant. He bought the cheap box off eBay, the chip is obviously not an ELM327. A 1999 model year car sold in the US, must be OBD-II compliant by law.

I agree with your suggestion that the OP should return the scan tool, and I would also suggest leaving negative feedback, and getting a real scan tool -- like this one, for example:





Best regards,

Vitaliy
http://www.scantool.net

PS But really, I am sure we can get you talking to your vehicle in no time. Give us a call.

Vitaliy,

Good one :-) and I did not see anywhere that the OP stated that the CAR is US based, but nevertheless if the scantool.net tool has any chance of working, I will say that the OBDPro will work on that car for less money and with the money saved the OP can sit back and enjoy a nice dinner

I guess before we get too anxious to sell the OP anything we should confirm that the car is indeed a US car this will also help ensure we uphold our quality customer service metric

Thanks
Paul
www.obdpros.com

lol, ...as the great mp3car elm wars of 2008 have already begun.

Originally Posted by h3rk

lol, ...as the great mp3car elm wars of 2008 have already begun.

Just lightening things up I swear, heck I don't even own a punching bag Vitaliy could take me down in a moment, I surrender

Paul

Originally Posted by michbound

Just lightening things up I swear, heck I don't even own a punching bag Vitaliy could take me down in a moment, I surrender

Paul

Paul, you said yourself that competition is good for the consumer, no?

I'm just saying that you get more for your money with ElmScan 5. It's a better tool, with second-to-none support and a 3-year warranty.

Vitaliy

What you are trying to do is sell a tool to someone whose vehicle might not even be OBD II compliant, I would suggest you ease off on the sell job until the OP actually responds back with whether his/her vehicle is US based or not.

With your supposedly better customer support would'nt you want to do that?

Paul

Originally Posted by michbound

What you are trying to do is sell a tool to someone whose vehicle might not even be OBD II compliant, I would suggest you ease off on the sell job until the OP actually responds back with whether his/her vehicle is US based or not.

Agreed, my bad.

With your supposedly better customer support would'nt you want to do that?

Paul

I guess "supposedly" depends on your definition of "better"

We have:

• A toll-free number
• A multi-line phone system
• Online support system with a knowledgebase
• Four full-time CS representatives, plus engineering staff
• Same day shipping
• No-hassle 90-day return policy
• Full 3 year warranty

We also have STNFinder and STNTerm utilities that run right off the CD. They allow users to quickly diagnose connection problems. Occasionally, we also use GoToMeeting to help customers (great software btw, cut down our support times significantly).

-- But wait, there's more!

Orders received before 2 pm, ship on the same day. And we charge actual shipping -- normally it comes out to around $6 for USPS Priority Mail (IIRC, you charged us $16 to ship your tool via UPS Ground).

Can you top that?

Best regards,

Vitaliy
http://www.ScanTool.net

I guess my point was that great customer service depends on identifying the key issue without wasting the customers time, since you already agreed to that I rest my case

UPS vs USPS apples vs oranges... You could have gone for USPS, BTW even with the shipping we got you beat on pricing no?

You know the OBDPro seems to be working so well that we do not even need to ship debug tools on the CD!

I must be having too much fun to keep this going I suppose