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Thread: ProScan v2.0 - Professional OBD-II Scan Tool + Dyno

  1. #21
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    Hello everyone,
    This is David Gore, developer of ProScan, and owner of Gore Research.

    I just wanted to let everyone know that we are still in business, and that we do answer e-mail, although sometimes delayed. We are a small business which allows us to offer the great prices that we have. However, the down side is having limited resources. For example, our shipping company's (USPS) online service has been "temporarily unavailable" for the past few days. This has forced us to manually label every package and hand-deliver each package to the local post office! As you can imagine this has consumed most of our time.

    Here is our promise to you: We will match any competitor's price. Just use the contact form and let us know, and we'll match it! Also, we PROMISE that you will be 100% satisfied at the end of the transaction. If you are unhappy with the product, service, or for ANY reason, simply return it to us for a full refund! No questions asked!

    You have absolutely nothing to lose by ordering from us. You're guaranteed the best price.

    I can't keep a constant eye on this forum, but feel free to email me using the contact form on our web site. (www.MyScanTool.com)

    Thank you,
    David Gore
    Owner, Gore Research
    www.MyScanTool.com

  2. #22
    pkg
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    How about a linux version?

    I see that you have done the software in .net you wouldnt be too far off of a mono version for linux. And yes, Linux users pay for software too
    -pkg

    Check out my tC: http://publicjestering.com/tc
    Check out my site: http://publicjestering.com

  3. #23
    Mo' Programming Mo' Problems
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    Will your particular scantool work with a serial to usb adapter?

  4. #24
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    want to order....asap!!!

    Is mp3car member discount is still goin'? And would it work with my "2003 Honda Civic" n' "2000 BMW 323Ci"?? Let me know ASAP!! I'll order it today!! THX!!

  5. #25
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    ProScan

    Quote Originally Posted by amit510
    Is mp3car member discount is still goin'? And would it work with my "2003 Honda Civic" n' "2000 BMW 323Ci"?? Let me know ASAP!! I'll order it today!! THX!!
    Hello everyone,
    I just noticed some traffic coming from this old thread, so I decided to post an update. My original post was regarding Proscan 2.0 over 1 year go. Currently, we are about to release ProScan 4.0! See www.myscantool.com for a sneak peak. ProScan 4.0 is by far the most advanced AND THE CHEAPEST software for ELM-based hardware. As always, if you can find a better deal, let us know and we'll match it!

    Also, we now have a universal interface that supports ALL OBD-II protocols, including the new CAN systems!

    And YES, we still offer a $5 discount to mp3car forum readers! Just put "mp3car rebate" in the note section of your payment and $5 will be refunded within a few days.

    As you can see, ProScan has evolved rapidly over the last year and software upgrades are free to customers. We now have freeze frame support, oxygen sensor tests, and even printable OBD-II reports! We're dedicated to implementing the features you request. We have a LOT in store for this year, ESPECIALLY for you mp3car guys, so if you haven't already done so, jump on the ProScan bandwagon!

    Thank you all,
    David Gore
    http://www.MyScanTool.com

  6. #26
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  7. #27
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    Hi guys,
    I stumbled across this thread and wanted to post my response to narc's comments above.

    Quote Originally Posted by narc View Post
    I ordered from him, and it was a huge mistake. He doesn't respond to emails, and his website only offers a "Support Ticket" which is worthless. It took literally 25 days for the ticket to get responded to, and even then it was a stock answer.
    First of all, I don't know the identity of narc, so I am unable to look up his order and present all of the facts such as actual shipping times, etc.

    As stated previously, we are a very small family business. Due to the popularity of ProScan, we became overwhelmed earlier this year with the amount of email that we receive. Therefore, we purchased and installed an eSupport system that processes email and assigns a ticket number to each email we receive. If a customer sends additional information it is automatically linked with the previous email making it easier for us to answer email more effectively and efficiently. A "ticket" is just a fancier word for "e-mail". It is still the same thing and is definitely not worthless. We use the same eSupport system as scantool.net and many other companies.

    The transition to the eSupport system was rocky and it did take us a while to get up to speed using it. We hired a dedicated support representative in May just to manage the eSupport system and make sure that customers were receiving responses within 24 hours. Unfortunately, this individual quit after several weeks. Sadly, at the same time we discovered that our 7-month-old daughter had suffered a stroke. My wife and I were devastated and spent a great deal of time researching, finding doctors, having tests performed, etc. As you can see in the MRI image below, our daughter has a large porencephalic cyst on the left side of her brain caused by the stroke (right side in image because its inverted). Fortunately, we have been informed by specialists that it should not affect her speech, vision, or cause seizures. The right side of her body suffers from delayed movement and poor fine motor skills, but we believe with physical therapy that she'll live a perfectly normal life.



    Because of all of this, we fell behind on our email and shipments for a few weeks. We sent out a mass email to all of our customers who had unanswered questions and informed them of this whole situation. I guess this is what narc is referring to when he says he received a "stock answer". In this email we informed everyone of our situation and asked them to send another email if they still had issues. This is because many of our customers had already found the answers to their questions from our web site, etc.

    On August 7, we hired another dedicated support representative to handle our eSupport system. She has been doing a great job, and all emails since then have been handled promptly.

    Most of our customers were very understanding. But of course, it is impossible to please everyone. That is why we always have a 100% money-back guarantee. If you aren't satisfied with your order for any reason, you can return it for a full refund.


    Quote Originally Posted by narc View Post
    I ordered ProScan 4.0 with the Elm Scan all in one unit. The total cost was about $160 before shipping, which is about $30 more than at http://scantool.net for just the hardware.
    Okay, I'm not sure what kind of math narc is using, but those numbers are way off. We have been selling our ElmScan 5 kit from our web site for $149.99 for quite a while. This includes the ElmScan 5 hardware plus our ProScan software ($59.99 by itself!). You can purchase the ElmScan 5 hardware from scantool.net for $139.95 right now. That's only a $10 difference in price, plus don't forget that you get it from us with a lifetime of ProScan software upgrades! Oh and don't forget that there is a $5.00 mp3car rebate. Therefore, you can order a kit from us and receive a lifetime of ProScan upgrades for just $5.00 more than if you'd bought the hardware from scantool.net! That's one heck of a deal if you ask me.

    Quote Originally Posted by narc View Post
    The big question is... is it worth it?

    Elm Scan interface: Yes, awesome piece of hardware, does what it advertises. Love it.

    Pro Scan 4.0: NO! The software is decent (requires .NET... yuck) but I found that the free software at scantool.net is just as effective.
    Read the user's manual at our website: www.MyScanTool.com. Then compare our features with the features you'll have with the free software available for the ElmScan 5 hardware. If you want to do more than just read a trouble code, then you'll want to buy the full version of a compatible software title. That'll cost you $60-$100 more. Why not spend an extra $5 and order your kit from us and receive it with the popular ProScan software and a lifetime of free upgrades?

    Yes, ProScan does require the .NET framework to be installed. This is no big deal and is probably already installed on your machine. This is Microsoft's new framework for application development, and like it or not, it is here to stay. Most new applications are being developed with the .NET framework.

    Quote Originally Posted by narc View Post
    Save you money, save the hassle, and send a message to Gore Research that "Customer support is key" and don't buy from him. I'm really annoyed that businesses like this still exist. I think the only way business gets better is through feedback. This is my feedback. Wake up Gore Research, answer some emails, and think of me next time you ignore a customer.

    Please don't support this business model.

    - narc
    I agree that customer service is very important, and that is why we have taken all of the steps that we have this year to maintain the quality of our support services with the increasing demand. It has just been a rocky year for us, and we apologize to all of those who were inconvenienced.

    narc, I'm not sure who you are, but if you are so dissatisfied with ProScan, please return it and we will refund your money in full.

    Thank you,
    David Gore
    Owner, Gore Research
    Developer of ProScan
    http://www.MyScanTool.com

  8. #28
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    ProScan,

    Thanks for the reply. Post edited.

  9. #29
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    I'm comparing the ELM VPW scanner between scantool.net and myscantool.com

    scantool.net has it for $75. myscantool.net has it for $90. $15 difference

    scantool.net shipping (2-3 day priority) is only $6 to my area code. myscantool.com is $8, and doesn't list what kind of service is used.

    in ProScan's first post, he said he would "undercut" any competitor's price..

    and I'm going to assume that the response will be, the $15 premium (or $10 premium since mp3car gets a $5 price cut) is because we get full featured software? I don't know if that will be beneficial to me, since I will only be using a dedicated in-car computer that will run a custom front-end software that has ODB diagnostics built in... so essentially I'd never use the software that comes with this...

    I'll boil on this for a little while. I'm still deciding on a motorized in-dash LCD & backup camera... this isn't very high on my list right now

  10. #30
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    Quote Originally Posted by mattress View Post
    I'm comparing the ELM VPW scanner between scantool.net and myscantool.com

    scantool.net has it for $75. myscantool.net has it for $90. $15 difference

    scantool.net shipping (2-3 day priority) is only $6 to my area code. myscantool.com is $8, and doesn't list what kind of service is used.

    in ProScan's first post, he said he would "undercut" any competitor's price..

    and I'm going to assume that the response will be, the $15 premium (or $10 premium since mp3car gets a $5 price cut) is because we get full featured software? I don't know if that will be beneficial to me, since I will only be using a dedicated in-car computer that will run a custom front-end software that has ODB diagnostics built in... so essentially I'd never use the software that comes with this...

    I'll boil on this for a little while. I'm still deciding on a motorized in-dash LCD & backup camera... this isn't very high on my list right now
    I keep my word. The difference in price is due to it being bundled with our ProScan software. However, if you are only interested in the hardware, I will be more than happy to match the price and still offer a $5.00 mp3car discount. PM me for special payment instructions if you are interested in this.

    Thank you,
    David Gore
    Developer of ProScan
    http://www.MyScanTool.com

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