Thread: ProScan 4.0 Released

This is what it took for me to get someone to acknowledge that I / my order existed:

Code:

 
Complaint Details 
-------------------------------------------------------------------------- 
Transaction ID: 
 6B174379KC247xxxx 
Seller Name: 
 Gore Research 
Seller Email: 
 sales@myscantool.com 
Transaction Amount: 
 -$162.00 USD 
Transaction Date: 
 Apr. 4, 2006 

-------------------------------------------------------------------------- 
PayPal Case ID: 
 PP-156-791-763 
Reason for Dispute: 
 Non-receipt 
Buyer's Comments: 
 I don't wish to receive my money back. I would just like to have the item shipped to me. I have tried contacting the seller NUMEROUS times with NO response. I was referred to them from the MP3car.com forums so I figured they would be a reputable company. Maybe I am wrong. No communication to a customer seems like poor business practice to me. I have left "trouble tickets" through their website support system and they haven't even been looked at. Have their been any other complaints about the company? They are advertising their new product then not giving any customer support. Is there a phone number I can contact them at? Again. I just want the item shipped to me and to be given a tracking number so I know when to expect it. I figure maybe if I file a complaint they will actually acknowledge that I exist. Regards, Jason Boney  
Date of Complaint: 
 Apr. 7, 2006

And this was the response I received back after having to file a complaint with paypal:

Code:

It is a little overboard that you have only had an order placed for three days, and have already filed a complaint. Generally, packages do not ship/pricess 24-48 hours after an order has been placed, and then 3-5 days for the post office to get it to you.

Please drop the complaint, your package has been mailed. Be fair. Our business, and us personally are in the process of moving, that is why you did not get a repsonse to your "ticket."

Your delivery confirmation number - you should have it from USPS as well - is:
01038555749696448183

Oh yeah FYI the Tracking number they gave me wasn't even the right one. It was a battle trying to get the info from the Post Office because it was incorrect.

You will get the product. They are just real slow @$$e$ about it. You would think they would speed things up if they wanted repeat business. I don't believe they could still be "moving" over a month later; so post up the excuses they give you if you ever hear from them. I have ordered tons of stuff online and received it in a much better timely fashion (even from California I received stuff faster than this company). Good luck. Let us now how it goes.

Considering that the ProScan guy hasn't logged onto these forums in over a month, and the lack of support - makes me not want to do business with them.

With support and communication like that - I hope none of you need Customer Support in the future if problems arise. Good luck and keep us posted everyone, I'm interested to see how long it takes...

If it wasn't for the price I would suggest going elsewhere. He also wouldn't honor the $5 MP3Car forum discount either.

does it work with:
http://www.auteltech.com/dia.htm

I recently purchased the ProScan BlueTooth edition. It didn't take too long before I received it but it didn't work either. I sent a trouble ticked to Gore Research via their web site the same day I got the thing. After two days without hearing back from them I sent another email and left a voicemail as well. There's no way to speak to these guys! I've had the ProScan for over a week now and am still not able to use it. There's still no word back from this Gore dude. Had I known about this site and read about the apparent low regard in which Gore holds his clients before I wasted my money I'd have gone elsewhere. I didn't even get a kiss! I would never recommend dealing with these guys.

ProScan 5.3
May 11, 2008

http://www.myscantool.com/download/index.html