Just to chime in with my experience . . .
I ordered my USB Elmscan + ProScan software and an extra OBD-II connector on the 12th of September. I received the Elmscan and software roughly a week later, but the extra connector was missing.
I sent off an e-mail notifying them of their ommission and received a reply back from Amber telling me that they would be sending one out ASAP. Despite rather polite and repeated e-mails that was the last I've heard from them.
Thankfully I didn't get stiffed on the entire order, but it's still extremely poor business practice on their part. At the very least, it's guaranteed to be my last order from them.
"It's a blessing . . . and a curse."
Have I too been duped by Gore Research?
I placed my order for a ProScan II through Gore Research on September 29, 2006. My check was endorsed and cashed by Amber Gore on October 5, 2006. Since then I have not received the product, nor any acknowledgement to any of my multiple emails, letters, telephone calls to their home and service ticket requests. I fear I have been had.
Seconded..Originally Posted by xs10x
I already posted this to another thread on this site, but the heck with it. I got the runaround from Gore Research too. Finally got my unit, but no serial number. If any of you have actually gotten a serial number, would you please email it to me? This thing is getting my blood boiling. I guess I should be happy that I'm apparently one of the few that's actually received the item. I wish I'd gotten a refund instead, but there's no way I'm sending it back into that black hole now. I'm cutting my losses here. Hopefully I can get a serial number and hopefully the damn thing actually works!
For those of you still fighting with Gore Research, you should file a complaint with the Better Business Bureau. I went ahead and filed one, more for informative purposes than out of any expectation of seeing my issue resolved.
They have had 6 complaints about Gore Research since June of this year, and Gore resolved them all after the BBB stepped in. It's worth a shot.
"It's a blessing . . . and a curse."
In my case, filing a claim with PayPal made Gore Research finally respond and send me the item. However, I still need the serial number. I've kept the PayPal claim open, and informed PayPal that I still need the serial number. Hopefully they will send it to me. Either that, or somebody who reads this post and went through the same thing with Gore Research will be nice enough to send it to me.
All I've had is problems with ProScan, they lied about delivery and now they won't provide the "serial number". PLEASE PLEASE don't buy anything from ProScan!!
ProScan Problems
Ditto - I have had nothing but problems with them: three weeks and I do not have a working OBDII scanner. PLEASE PLEASE do not buy from them.
Damn, I should have read this thread before I ordered from them
Hopefully everithing comes to a good end...
There's a little light at the end of the tunnel:
Today I received my invoice in my mailbox WITH the Serialnumber
Now it's waiting for the package itself...
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