Thread: Proscan / Gore Research MIA again

I read the post in here and decided to try them. For drop ship it was a little slower than I exspected but it was less than a week. But from WV to OH, should have been a day maybe 2, I think it was 4. Again it did work and the unit is fine.

Now all I need to figure out is which sensor is speed sensor A on my 2000 528!!?! it has 4 and the parts are different for front and back. I am guessing it is front. any clues!!!

I placed an order for ProScan and the ISO tool a few days ago. I am having some issues with their customer service (I want to cancel my order so I can re-order with a different card). When I read this thread I literally started to sweat, I was not ready for a long drawn out battle with a company. Fortunately when I got to the end I saw Mr. Gore addressing issues and people talking about their successes.

Before I got to this part I was planning on cancelling my order altogether but now I think I will re-order. Hopefully ProScan's issues will get resolved and there will once again be peace on Earth (or at least in the OBD forum).

BTW, Mr. Gore, if you read this please cancel order 1216. I am having limited success with your customer service but at least I am getting responses and ones that appear to be human at that. If you cancel this for me I fully intend to re-order.

Well, let me revise my last post:
I did fully intend to re-order.

I just got the "appropriate person" response with regards to my cancellation request. Now all I want to do is get this order cancelled so I don't have to deal with this company again... ever.

Palmer Performance looks really good right now.

Go to OBDPros.com great product and great service!!

Well, I think I've made up my mind as far as that goes. I'm getting the Digimoto software and interface. I think the chipset is mobydic and the software comes with acceleration tests and dyno, which are both musts for me.

Good work Siezmik. I today posted my rant on the other MP3 thread .ProScan v2.0 - Professional OBD-II Scan Tool + Dyno

Will you please send me the phone number or the address of Gore's BBB ? I have no clue where they are based.

regards

The phone number listed with the BBB is not a valid number... I can only imagine why... I got a second "appropriate person" e-mail after sending them this:

You are falling through on your promises, Mr. Gore. You say you will answer the requests of all your customers. I found that this promise is broken when that request involves something that is not beneficial for your company. You may try with these empty promises, but you cannot placate me or any of the other dissatisfied ProScan customers. I have no experience with Digimoto and I am recommending it to everyone who asks, primarily because it keeps them away from you.
I understand that you are a small business but I don't think you do. You cannot use this as an excuse for all of your screw ups. If you do not have enough inventory then update your website to say it is out of stock. If you aren't able to do this then at least answer the e-mails inquiring about a product. Oh, and if your customer support is not capable of handling the large volume of angry customers then maybe you should consider enlarging it. It might take some of your profit, but if your reputation becomes so bad nobody buys your product you will have a much worse end result. In addition, you realize that the "we're working out the kinks" excuse doesn't work for 6 months. I understand that you are a small business but that is no reason to have abhorrent customer support and, as another member put it, a backlog of angry customers dating back to July.
I have made multiple customer support tickets regarding the cancellation of my order but was simply told that it would be forwarded to the appropriate person. Do you actually expect me to believe that? You cannot come in here and say that you are genuinely trying to resolve customer support issues and then give someone a canned e-mail. This is called hypocrisy and it is not a good business practice. You also tell us (us is in reference to the droves of dissatisfied ProScan customers) that if we post in this forum our issues will be resolved. I ask you, Mr. Gore, how do you resolve issues posted in the forum if you haven't even logged in since December 21?
In the end you may resolve all of your problems and become a reputable company, but I have no interest in waiting until that time. So this is the situation, if you want to placate me and make me into a satisfied customer, you are SOL, the time for that is over. If you want to do your duty as the owner of a company then you will refund my money and I will continue to spew anti-ProScan propaganda to whoever will listen. If you don't like either of the above options then I will open a dispute with PayPal and contact the Better Business Bureau. I don't want to battle with you, but that doesn't mean I'm not ready to.
In closing, I would like to give you a small lesson in economics. Capitalism is an economic system based on the consumer. In this system the business does not wield the power, the consumer does. Thus, as a businessman your job is to satisfy the customer. Sure, you can cut corners to squeeze out more profit, but eventually the consumer will become frustrated. At this point the consumer will find a new supplier of what they want and you go out of business. This is the way of the Capitalist economy, the fit survive and the weak die.

You know, one day they are going to get sued and I'm going to laugh at ProScan's funeral.

I too have had difficulties with Gore Research. I ordered ProScan back in April 2006. Unlike most of you it seems, I received mine in a timely manner. However, I could never get the software to load ... on more than one machine. I am technically competent too. I have left numerous messages and emails. As I recall, several of the msgs were left on their home phone which was the most readily found. It does appear that, as Mr. Gore has stated on numerous occassions, they moved although it appears they moved their residence. I have a stron suspicion that the residence and business location are one and the same. I was actually tempted to drive several hours out of my way to pay them a visit, but unfortunately time did not allow. I actually received a punctual personal response to a support request I sent in early October. Along with the statement, "Let us know what you need and we will do everything that we can to help you", the response made mention of the newer code versions available for download. Been there, done that ... no joy. However, after replying (with my intent to seek a refund if issue was not resolved within one month), I have heard nothing. As a business owner myself I feel very strongly that they are digging a deep, dark, and perilous pit for themselves by their unethical business practices. Not a good way to start out a marraige/family and life. I hope they will turn things around for the own benefit (and I'm not talking financial, but character).

If anyone has had software installation issues and has found a remedy please post a response.

Regards,

John Young