Thank you for posting your ticket numbers on mp3car. I was able to track down your tickets and identify your order.
Your item did ship next day.
However, your problem is that you received a faulty CD. I apologize for this, and I have notified our shipping company to package our installation CDs more secure.
Since you were able to download everything, I will provide you with a s/h refund.
The problem you appear to be having is that you have not installed the Microsoft .NET Framework. The link to download the .NET Framework is available on our software download page... where you downloaded our ProScan software.
If this does not fix your problems, please let me know. Please reply to this email instead of posting more tickets.
Regarding our tickets...
Brittany A. was hired mid last year to be our lead CSR. Her sole job was to respond to all customer inquiries no later than 24 hours after we received them. She started off great, but her performance began to decline. We warned her repeatedly and we gave her way too many chances. We were reluctant to let her go because she was pregnant. Her job allowed her to work from home during her pregnancy. So we continued to warn her, and she kept promising to do better. During all of this, I was forced to sugar-coat complaints on forums regarding our customer service. I wasn't sitting idle, though. I was working on an application to integrate our eSupport system with our order management system. This would make it easier for us to look at order information while answering questions.
However, on Friday, February 23, I logged into eSupport to do a weekly review of Brittany's work and discovered that she had only worked 2 hours all week. There were 8 pages of unanswered email. Looking into things further, I discovered that she wasn't even properly answering the emails that she was handling.
It was either continue to lose customers and get bashed on forums, or finally let Brittany go and hire someone more dependable. So we let Brittany go. I hate it, but we were really just paying her to destroy our reputation...
We're working hard right now at finding a knowledgeable replacement.
I do believe that we offer the best ELM-based software at the best price. And our shipping process is excellent, with all of our orders leaving same or next day. Our only problem right now is customer service, and I truly intend for us to offer top-notch service within a month or two.
Again, I apologize for the lack of support you received. If you are not completely happy, we will honor a full refund.
Let me know if you need anything else.
Owner, Gore Research
Developer of ProScan
I am responding here so that there is nothing hidden, and the folks on this forum are kept informed,
- There is no lack of .NET, as I have all versions including the service pack (I taught computer tech at the University).
- I have since purchased an OBDII from ALLINONE, which has worked flawlessly.
- Yours is not the least expensive as you advertise, ALLINONE cost me less tham $100.00.
- You have not Responded to you claim of price match.
- I purchased your unit for my son and he is struggling with it, by profession he is an Aeronautical engineer, so this should be a no brainer.
- Time will tell if you will indeed honour your promises or if this is just another blow off.
- You did not acknowledge my emails to you personal address(so dont just blame the help).