What a horrible website.
It doesn't work in Firefox.
I expected http://www.phoenix-image.com/ (beware of MASSIVE images scaled in HTML, not safe for dialup) to become a good resource for those of us who fabricate new dashes. Send it out to them and it comes back with paint and a cool custom finish. They can even make it look like C-notes. Except this was my experience:
I was going to wait until I had the piece so that I could also say what nice work they did, but I still don't have it, and I'm fed up.
Oh yeah. I offered to fix all that for them about a year ago. They said they were happy with their web site, and the kid who works on it.
Tell that to the customers who leave that site because it loads 10M of images.
From the stores point of view, you asked "how much" what, once (technically, same basic email a couple times...and it said if YOU have any questions...)? If it was that big of a deal, why didnt you ask when you gave them the CC info. They may have thought they quoted you already. We suffer from that all the time (although have never had a customer complain about the charges either, let alone make a freakin website dedicated to it)
We are also a very busy shop (TOTALLY different line of work), and you need to look at it this way. Would you rather the shop be dead because they do a ****ty job, but can get it out instantly, or be so backed up they take a while because they do great work? Our summertime calendar books people out 2 months at peak, and people still line up when they "could' go down the street and let the other shop screw up their stuff that day. There is a line for a reason.
Be patient and I bet the end result will be worth it.
Just my $.02
2005 Ford Focus ST
Like I said, it wasn't THAT big of a deal, but it would have been nice to get a quote. Is it that hard to read an email and answer 2 questions in it? I'm not complaining about the charges, I'm happy to pay for good work. I'm lamenting the complete lack of communication and disclosure. Again, even a grocery store tells you how much they're going to charge to your card.Originally Posted by gospeed.racer
Abra replaced and painted the front clip of my truck in less than a week. Do you TELL your customers it will be 2 months to wait? Or do you just expect they'll know.Originally Posted by gospeed.racer
I don't mind waiting for good work, but a little communication would be nice.
Let me know how patient you can be when you are driving around for a month with no radio or dash in your car because you keep thinking a part will show up tomorrow.Originally Posted by gospeed.racer
Bottom line is that if they treat all their customers like this, they're a hack shop.
I am surprised you have put up with them this long. Personally, I would have given up on emails some time ago. Get on the phone to them, find out why you still dont have your dash? While you are at it, ask them why they charged you before they even started the job - is that normal - or was that just a deposit? Make it a point to hassle them untill you are satisfied. Normally all it takes is a few phone calls - remember 'the squeaky wheel gets oiled'
I just happen to have about 10 or 11 pieces at a hydrographics place ATM being done. The guy calls me up last week to tell me they are ready, come and get them. Well I get there to find out all but 2 have been botched up big time - runs in the clear coat and dry in other places, mis-matched woodgrain, crows feet in the clear coat, sanded through the coating to bare plastic on one edge, etc. I politely pointed this out him - but his reply was that I am just being fussy - it was a difficult job and it is better than most other places will do. I nearly fell for it too, but then thought about it and told him that I expect a quality job as I am paying full price and I will not accept them untill they are done properly. I am not a ball breaker but sometimes you need to look the person in the eye and politely tell them they stuffed up and need to get it right. He thought about it and reluctantly agreed - said he is normally getting rushed and screwed on price by most people..........said he will re-do them all.
Hope after waiting all this time you don't have this problem like me..........