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  • Internet help?

    I'm hoping the brilliant people who made my Carputer install so easy here can help with another problem.

    I have a notebook that I can't get to access the itnernet and I have no idea why.

    It's brand spanking new and it worked earlier today. I restarted it and now it won't log into anything.

    It's got a wireless network card that's getting a fine signal from the router. I can ping a website just fine from the command prompt so I don't think it's the network hardware.

    I can even plug it in to the modem or the router directly and I get the same results. It tells me there's a connection but it won't load anything.

    I've diabled firewalls, lowered security levels, eveything I can think of.

    The router works fine because I'm got two other computers working off it fine. And that aside like I said I can connect this computer directly to the modem and it doesn't work.

    I figure it's got to be an internet setting somewhere but I can't think of anything else to change.

    Help!
    Here it is! My carputer install! 1997 BMW M3

  • #3
    Windows XP

    Everything even remotely connected to a firewall is turned off.

    And yes I can ping websites from teh command prompt.
    Here it is! My carputer install! 1997 BMW M3

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    • #5
      A couple things to check:
      - Turn off any firewall software that might be running. You said you did this already. Make certain there's not multiple softwares that would block internet access (Windoze firewall and Norton Internet Security, for example). Most new PCs ship with stuff pre-installed.
      - Make certain the network connection is setup for DHCP and not a static IP address. If it needs to be set to a static IP address, make sure DNS servers are set correctly.
      - Scan for any malware (viruses, trojans, spyware, etc.) and remove them all. Some will overwrite the hosts file , screwing with internet/network access.
      - Disable power-saving on the network adapter. Based on what you're describing, this probably isn't the issue. It's a stupid setting regardless and should be turned off.
      Have you looked in the FAQ yet?
      How about the Wiki?



      Under normal circumstances, a signature would go here.

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      • #6
        Originally posted by Enforcer
        ping by name or ip or both?
        By name. I didn't try IP.
        Here it is! My carputer install! 1997 BMW M3

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        • #7
          Now I'm getting advice that the computer is communcating with the router but the router isn't giving it an internet signal.

          I hear I'm supposed to adjust the router settings to allow this computer to get an internet feed and....

          Yeah I have no idea what the hell I'm talking about. This network crap confuses the hell out of me.
          Here it is! My carputer install! 1997 BMW M3

          Comment


          • #8
            Originally posted by Skipjacks
            Now I'm getting advice that the computer is communcating with the router but the router isn't giving it an internet signal.

            I hear I'm supposed to adjust the router settings to allow this computer to get an internet feed and....

            Yeah I have no idea what the hell I'm talking about. This network crap confuses the hell out of me.
            What kind of router is it? Brand, Model.....

            I think I might have a solution for you...

            Peace,

            Rafster
            Post # 3000

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            • #9
              It's a Linksys WRT54G

              I'm open for all suggestions
              Here it is! My carputer install! 1997 BMW M3

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              • #10
                Check your WRT54G rules. Which firmware are you running?

                But then, you already tried bypassing router did you renew (change) your IP then?

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                • #11
                  Originally posted by dovla
                  Check your WRT54G rules. Which firmware are you running?

                  But then, you already tried bypassing router did you renew (change) your IP then?
                  upgraded to the latest firmware...

                  renewed the IP about 100 times, both as a wireless product and a direct connection...

                  Now I'm in minute 41 of being on hold with Dell support. So far I've talked to 3 people and described the problem in detail. Yet somehow they keep transferring me to the wrong department for help.

                  I mean...I CAN'T CONNECT WITH A WIRELESS CONNECTION ON M LAPTOP

                  Can I make that ANY clearer? So far I've been sent to the desktop department, the LAN department, and the monitors department. Of course no one in any department is trained to help with wireless connections on a laptop so they just pawn me off on someone else.

                  I'm about 10 minutes away from boxing the whole thing up, shipping it back to dell for a refund with a big note on it saying "The reason you're giving me a refund is because no one in your company gives a **** about fixing this"
                  Here it is! My carputer install! 1997 BMW M3

                  Comment


                  • #12
                    We're in minute 54 of that phone call now. Still nothing.
                    Here it is! My carputer install! 1997 BMW M3

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                    • #13
                      1 hour and 2 minutes to get to the wireless department and all the guy wants to do is argue with me on the spelling of my name. As if that's relevant in the first place!
                      Here it is! My carputer install! 1997 BMW M3

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                      • #14
                        I hate Dell. I truely do. They are a ignorant, deciteful, stupid company.

                        AFter 1 hour and 38 minutes on the phone they tell me the hardware is functioning perfectly. I agree with them on that. I can ping websites from the command prompt perfectly.

                        That's as far as they care though. Since it's not a hardware problem they tell me I have to deal with their pay for service software department, who will charge me money to get help with my BRAND NEW COMPUTER.

                        PAy for someone to tell me how to fix something they just sold me?

                        NOT IN THIS LIFETIME!!!!!!

                        Screw Dell and all they stand for. I might even sell my mutual funds because they invest in Dell on matters of general principle.

                        Anyone have any suggestions for the software problems since we've ruled out hardware?
                        Here it is! My carputer install! 1997 BMW M3

                        Comment


                        • #15
                          What browser(s) are you using?

                          Are any programs that access the internet working? Since you can ping a hostname, will an Instant Messenger program work? Windows update?, etc....

                          I definitely feel your pain as far as Dell is concerned. And I just can't stand windows networking issues.
                          Nick
                          '99 Ford Escort ZX2 CarPC <-- RIP Feb '07

                          2006 Chevy Equinox LS (Current Project)

                          **VIA EPIA PD 1ghz Mobo, OPUS 150, 7" LinITX LCD touchscreen, 512 Ram, 60Gig HD, DLink Bluetooth, Belkin 802.11g wireless,

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