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  • Online Download Ordering/Software?

    I ordered software for immediate download and the order says processing??. I figured I couldn't go wrong with this as ordering hardware and returning it in the past has been a night mare with MP3car. I love the forums, really not a fan of the store. I ordered a defective M4ATX 2 years ago, returned it and MP3car NEVER refunded the monies to me to this day, and I never received emails back when I asked why.. I swore I'd stay away, and should have. My credit card has already been charged and my download is no where to be found and still says processing. I really wish you guys could get it together by know.

  • #2
    i have no affiliation with mp3car store or site but i have found in online purchases sometimes the card verification company is what is taking the time even though your card has been charged because i really doubt mp3car does human processing of software purchases hope this helps ease the pain abit SNO

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    • #3
      Thanks for the response. I understand someone is not sitting there waiting to click "OK", but I have done several online orders for downloads and never had to wait for processing. My card is charged, no pending, charged. The only reason I even bought it from the store is it was 7 dollars off the Developers website. I should have spent the 7 and saved the headache like have done with hard ware in the past. I really wish I could endorse and support MP3car.com and give them all of my CarPC business. I go out of my way to give my business to companies and stores that stand out. Unfortunately my past experiences have never placed MP3car.com in that category. I just spent 100.00 on a Scantool OBD device. I bought it from Amazon even though more expensive. It is clear MP3car. store is not capable or staffed enough to handle what is on their website. If one guy goes on vacation the store practically shuts down.

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      • #4
        Well you could always download from Palmer Performance, and then dispute the mp3car charge with your credit card company.

        Any way to check the status of your order and see if it is still processing. Have you received the confirmation email from mp3car.
        CAR: 2007 G35 Sport Coupe 5AT
        HARDWARE: Dell D630 w/ dock, internal 80G HD, internal 320G HD, Verizon Wireless Card, iBlue GM-2 GPS w/iGuidance, OBDPros w/DashCommand, Visteon HD Radio w/ Home Made Cable, Current Version of RR w/ DFX Skin. My Install.

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        • #5
          Originally posted by drewbp View Post
          Well you could always download from Palmer Performance, and then dispute the mp3car charge with your credit card company.

          Any way to check the status of your order and see if it is still processing. Have you received the confirmation email from mp3car.
          Got a confirmation email. It is very vague and offers no instruction to how or when I'd receive my product key/download. It acts as if it is shipped item. This is a bit ridiculous.

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          • #6
            Well, I am going to bed, this is not making me very happy, had hoped to have the software on a trip tomorrow, but I am certainly more angry at myself than anything. I'm out $150.00 from 2 years ago because MP3 car took a return and didn't refund and ignored me, and I came back and still tried to buy something. I am seriously not trying to bash MP3 car as a whole, without it I'd be lost. I truly believe the staff makes valid attempts to provide good service but is very understaffed. Rather than add help to the dedicated few MP3 car banks on the masses of loyalty when it has these short comings. People willfully jump in and defend and I have to give MP3 car credit for that, it allows for a much larger margin of error. Hopefully I will get my download. I am officially never going to deal with MP3 car's store again. You have lost a past customer who has dealt a lot out of his pocket to you, and potential future business. I hope they work harder on prevention of these issues and improvements rather than using damage control. It's a temporary fix but it doesn't stop the bleeding. Good luck.

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            • #7
              Well I feel for you. Hopefully you will wake up in the morning, and have your product key. If you havent already you can download from Palmer Performance and at least have the software installed and waiting for your product key arrival.

              Have a good one, and good luck.
              CAR: 2007 G35 Sport Coupe 5AT
              HARDWARE: Dell D630 w/ dock, internal 80G HD, internal 320G HD, Verizon Wireless Card, iBlue GM-2 GPS w/iGuidance, OBDPros w/DashCommand, Visteon HD Radio w/ Home Made Cable, Current Version of RR w/ DFX Skin. My Install.

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              • #8
                You paid $150 for a M4 two years ago, hahahaha, you got ripped off from the beginning buddy, as far as the software, anything i have paid for and downloaded online i got instantly, sounds like they know they can get one over on you. Sorry sucks!!!!
                MY INSTAllS:

                http://www.mp3car.com/vbulletin/show...e-install.html

                http://www.mp3car.com/vbulletin/show...tallation.html

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                • #9
                  Originally posted by david69leonard View Post
                  You paid $150 for a M4 two years ago, hahahaha, you got ripped off from the beginning buddy, as far as the software, anything i have paid for and downloaded online i got instantly, sounds like they know they can get one over on you. Sorry sucks!!!!
                  i think he is calculating the cost of the m4 + the palmer software
                  trinybwoy

                  2006 Mazda6 Carpc

                  2008 Acura TSX Nexus 7

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                  • #10
                    Originally posted by trinybwoy View Post
                    i think he is calculating the cost of the m4 + the palmer software
                    HMMMM, okay?

                    Originally posted by Dougw133 View Post
                    Well, I am going to bed, this is not making me very happy, had hoped to have the software on a trip tomorrow, but I am certainly more angry at myself than anything. I'm out $150.00 from 2 years ago because MP3 car took a return and didn't refund and ignored me
                    Originally posted by Dougw133 View Post
                    I ordered a defective M4ATX 2 years ago, returned it and MP3car NEVER refunded the monies to me to this day, and I never received emails back when I asked why...
                    HMMMM, okay?
                    MY INSTAllS:

                    http://www.mp3car.com/vbulletin/show...e-install.html

                    http://www.mp3car.com/vbulletin/show...tallation.html

                    Comment


                    • #11
                      Originally posted by david69leonard View Post
                      [HL]You paid $150 for a M4 two years ago, hahahaha[/HL], you got ripped off from the beginning buddy, as far as the software, anything i have paid for and downloaded online i got instantly, sounds like they know they can get one over on you. Sorry sucks!!!!
                      It was 2 years ago and if my price is off then I am sorry. If I am posting about it I should have an accurate price but it was a while ago and yes I ate the cost. I hadn't dealt with MP3 car store from then until now and back then I was outright ignored. Your comments seem like heckling. If I am taking you the wrong way than I apologize, but you must understand I am beyond irritated at this point and if you were in my shoes I am willing to bet you'd feel the same.

                      I was trying to cancel the order but it already "went through" but yet 2 days later I am without what I paid for. I wanted to order it from Palmer Performance but I think I am stuck and must wait now because of this.

                      MP3car.com store FAQ

                      "Please note that certain products are not covered by the standard return policy. These policies are noted below the Mp3Car Store Standard Return Policy.

                      Under no circumstance will a refund be granted for ANY software product. "

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                      • #12
                        Originally posted by Dougw133 View Post
                        Under no circumstance will a refund be granted for ANY software product. "
                        If you have a receipt (or confirmation email) that you paid for a software product and never received it I can't imagine them not helping you at least get the license key you were supposed to receive or access to re-download the software.

                        The returns thing is pretty standard everywhere though-no returns on downloaded software and no returns of software CDs if the packaging has been opened. Theres just no way to know whether or not you are still using the software.
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                        • #13
                          My bad man, I wasn't trying to be a douche, I just think how its messed up how overpriced mp3car is on their products, and how the customer service is non existant, that is why I don't do business with them
                          MY INSTAllS:

                          http://www.mp3car.com/vbulletin/show...e-install.html

                          http://www.mp3car.com/vbulletin/show...tallation.html

                          Comment


                          • #14
                            I took u the wrong way, no apology needed. Here we are 12 noon. No email response and no answers here yet.

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                            • #15
                              I'm pretty certain if you would have purchased within their normal business hours, you would have had your download fairly quickly... but you ordered after hours on a Friday from a small "mom and pop" style company... what did you expect?

                              I would have expected to wait Til monday afternoon. Now, if it was a large corp like Microsoft, Amazon, Newegg, Symantec, etc... I would have expected an immediate response because the have the money and man power to make that happen.

                              No I don't work for mp3car, but I do run my own small business here. Perhaps that's why I can understand better than others.
                              Tidder

                              Try RevFE
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