Announcement

Collapse
No announcement yet.

G4 and Shock - Crashes A Lot

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • G4 and Shock - Crashes A Lot

    I FINALLY installed my G4 in my vehicle after having it sitting on my desk for a couple of months tinkering. In my experience over the last couple of days driving, it seems that the G4 will crash or lock up when I hit a good bump. If I go over a speed bump too fast, most of the time it locks up, and other times it reboots itself. This issue renders the G4 pretty much useless in my vehicle. All my connections are soldered and insulated. I have pulled the G4 out and shook all the wires and harnesses to make sure there is not a bad connection. Internally, what would cause the lock up or reboot? Is my G4 defective or is this normal operation? I am wondering if I should return it for warranty service.

    I really love Streetdeck and the G4, so I would like to resolve this issue. I was also surprised to see how good the amp in the G4 is.

  • #2
    Thats definitly not normal operation. I have never had a lockup because of going over a bump too fast nor have I heard of anyone having this problem before.

    The most likely thing to cause this would probably be the hard drive.
    StreetDeck.com Developer (I am Chuck)
    Get StreetDeck at http://www.streetdeck.com
    The Official StreetDeck Forums have moved, please visit us at http://www.streetdeck.com/forum for official support for Streetdeck.

    Comment


    • #3
      This issue really does sound like a connection problem. I'm not saying you aren't a competent installer by any means, I'm just stating that this issue is indicative of this kind of issue.

      When it locks up, does it then reboot or do you have to manually reboot it?

      If ALL it did was reboot, I would definitely say it's an installation issue.
      Jan Bennett
      FS: VW MKIV Bezel for 8" Lilliput - 95% Finished

      Please post on the forums! Chances are, someone else has or will have the same questions as you!

      Comment


      • #4
        Originally posted by RedGTiVR6 View Post
        This issue really does sound like a connection problem. I'm not saying you aren't a competent installer by any means, I'm just stating that this issue is indicative of this kind of issue.

        When it locks up, does it then reboot or do you have to manually reboot it?

        If ALL it did was reboot, I would definitely say it's an installation issue.
        Thanks for the input. I am gonna rip it out again this this weekend and check everything again. I will also jar the G4 this time to see if that is what the issue really is. I had a serious problem with the depth of the G4 with the plugs in the back. I had to modify the a/v plug to get it to fit and it still is tight. IMO, the back plugs of the G4 are extremely poorly designed. My GPS stopped working also, so maybe there is too much pressure on something in the rear. The unit does not move at all when inserted in the cavity. At least from your comments I know it should not act this way from shock to the G4.

        It will either freeze the system or totally reboot. It has frozen more than reboot. When it freezes, if I have music playing, it makes a constant stutter and I have to turn off from inside. A couple of times when this happened, it took me numerous times trying to get the G4 to boot again. It just hung at the turn on hourglass. It also loses the screen angle setting when this happens.

        Anyone know what the G4 would do if there was excessive shock to the hard drive? Would I experience the kind of issues I am having?

        Comment


        • #5
          If you've put too much pressure on the solder joints on the board from forcing hte G4 to fit into an area, you can break the solder joints. This kind of an issue could potentially result.
          Jan Bennett
          FS: VW MKIV Bezel for 8" Lilliput - 95% Finished

          Please post on the forums! Chances are, someone else has or will have the same questions as you!

          Comment


          • #6
            just to clarify, you said everything is soldered... well the G4 is meant to plug directly into your harness correct? So did you solder a power line from the battery and then also one direct to a ground and all that, or did you solder the wires from the G4 to a harness, and then plug it in? Because if you used a harness it sounds as if the power connection is being josteld around, and your harness is loose.

            Just another idea to throw out there.
            Fusion Brain Version 6 Released!
            1.9in x 2.9in -- 47mm x 73mm
            30 Digital Outputs -- Directly drive a relay
            15 Analogue Inputs -- Read sensors like temperature, light, distance, acceleration, and more
            Buy now in the MP3Car.com Store

            Comment


            • #7
              Originally posted by 2k1Toaster View Post
              just to clarify, you said everything is soldered... well the G4 is meant to plug directly into your harness correct? So did you solder a power line from the battery and then also one direct to a ground and all that, or did you solder the wires from the G4 to a harness, and then plug it in? Because if you used a harness it sounds as if the power connection is being josteld around, and your harness is loose.

              Just another idea to throw out there.
              Thanks for the input. I do have a harness, but it currently is only used for the speaker connections. The G4 has to be wired directly to the battery with a 12 gauge wire so the amp (and the power supply) can draw enough power. I don't think it's a good idea to wire the power directly to the vehicle harness, as I don't believe any vehicle uses 12 gauge wire for their factory head units.

              I bought a $100 Metra harness to adapt to the CanBus system in my vehicle and I couldn't get it to work, so I just ran everything direct aside from the speakers. Everything aside from the speaker connection in the harness is soldered.

              Comment


              • #8
                I pulled out the G4 yesterday to see if I could find the problem I was having with shock to the G4. I pulled and wiggled every wire connection and also every connection on the rear of the G4. I even shook the G4 a bit and rotated it off axis quickly. None of this caused the G4 to lock up or reboot. I was having another issue with the GPS and found that the antenna shipped with the G4 was bad, but had nothing to do with the rebooting and locking up. There is no strain on any plug in the rear and I checked for a broken solder joint by checking that each connection worked with the software as I was wiggling it. Everything seemed fine after and hour or two double and triple checking everything, so I then proceeded to put it back in the cavity.

                I left the G4 on and playing while I fitted it back inside the cavity so I could again make sure nothing was wrong with the connections in the rear. The G4 was perfectly fine during the installation.

                I was finishing up putting the dash back together and popped a clip about a foot and a half below the G4 and wham, lock up, right when I popped the clip in. The same stuttering lock up I was getting while going over a bump. Again, I had quite a problem getting the G4 to boot after this happened. It always just hangs at the hour glass and nothing else happens. It takes about 10-15 minutes of turning off and on to get the G4 to boot again. I finally got it booted and proceeded to push the other dash clips in. I popped another clip in and the same exact thing happened.

                Now I know there is a problem with a sharp shock to my G4. I can reproduce this every time by slapping my hand on the dash next to the G4. I don't even have to do it very hard, just hit it like the clip popping in. It does not reboot when I slam the doors or in most driving circumstances. Just the sudden jar kind of shock does it.

                The big key here is that it takes many times to get the G4 to boot after this happens. A couple times I thought it would never boot again. It also just puts the G4 into a "stutter" if music is playing or just locks up completely. A few times I saw a blue screen and it tries to reboot, but mostly just locks up the G4. I would like to know if maybe the shock sensor in the hard drive is causing this behavior since I can't boot for such a long time. Can someone try to reproduce this behavior on their G4? I guess I have to send it back for service if this is problem is unique to my G4, as I can not live with it.

                Thanks for everyone's help.

                Comment


                • #9
                  Anyone care to comment about what is happening when the hour glass just hangs at startup? I'd like to figure out if it's the hard drive or not. Otherwise, I'll be sending the G4 back.

                  Comment


                  • #10
                    have you tried calling the store and talking to them at all?
                    Jan Bennett
                    FS: VW MKIV Bezel for 8" Lilliput - 95% Finished

                    Please post on the forums! Chances are, someone else has or will have the same questions as you!

                    Comment


                    • #11
                      Originally posted by RedGTiVR6 View Post
                      have you tried calling the store and talking to them at all?
                      I will have to do that tomorrow. I was just trying to figure out why the hour glass hangs when turning on or off. It either hangs for a very long time before booting (10-15 minutes) or doesn't boot at all. The problem has gotten much worse over time. I know it's not a thermal problem because I saw the thermometer icon at boot for the first time today after the sun was beating on my dash for a while. You may want to document that in the manual.

                      Comment


                      • #12
                        Originally posted by IandI View Post
                        I was just trying to figure out why the hour glass hangs when turning on or off. It either hangs for a very long time before booting (10-15 minutes) or doesn't boot at all. The problem has gotten much worse over time.
                        IandI, I am having very similar symptoms after a system crash (the hourglass forever), but in my case crashes definitely do not come from mechanical shocks. I was sure that my crashes come from overheating before I read your next passage:
                        I know it's not a thermal problem because I saw the thermometer icon at boot for the first time today after the sun was beating on my dash for a while.
                        I've yet to see the thermometer. Could you describe it in more detail - is it a BIOS thing? Does it appear before Windows boot, in place of the hour glass?

                        Comment


                        • #13
                          Originally posted by Marassa View Post
                          IandI, I am having very similar symptoms after a system crash (the hourglass forever), but in my case crashes definitely do not come from mechanical shocks. I was sure that my crashes come from overheating before I read your next passage:
                          I've yet to see the thermometer. Could you describe it in more detail - is it a BIOS thing? Does it appear before Windows boot, in place of the hour glass?
                          Sorry to hear that you are having a similar issue, as you know how frustrating it is trying to see anything but an hour glass on the screen. I thought maybe it was a low battery or thermal issue at first also. When I put the top down yesterday, the dash was in the 100 degree sun for about 15 minutes. The G4 turned on and I immediately saw an animated thermometer icon where the hourglass icon should be. It did not boot past that. I then put the air conditioning vent aimed at it for a minute and rebooted and saw the hour glass again. So that's what would happen if there is a thermal issue on boot.

                          I believe there are 2 "bioses" in the G4, one that boots the G4 firmware as you see the hourglass and the revision code in the upper left corner of the screen, and the regular PC bios that boots after that one. We are having an issue with the first one and no one seems to know anything about it. Did this problem arise for you with v1.0.0.0 of SD? I never had this problem before that, but it could be just coinsidence. I am also having a problem with the mute button not doing anything, but not all the time.

                          My two problems may be separate problems, as I definitely have problems with shock and also hanging at the hourglass. I called the store and they don't seem to know much about what happens at the hourglass. They told me to do a sector check on the hard drive and reload with the restore dvd, which I will try tonight when I get home. I asked if the G4 would hang if the HD was disconnected and they could not answer that question. I'd think that if they had a G4 apart, they could try it with the HD disconnected and also test how the G4 responds to hard drive shock so I could diagnose the issue. I will let you know if the reload solves the hanging issue

                          To be more specific with the hanging issue, mine seems to hang at both system on and system off hourglass. I turn off manually, press reset, remove power and nothing seems to fix it. If I leave the G4 sitting at the hourglass it sometimes eventually boots, most of the time it takes 10-15 minutes. Are these the same observations you are having?

                          Comment


                          • #14
                            Thermometer

                            Originally posted by Marassa View Post
                            I've yet to see the thermometer. Could you describe it in more detail - is it a BIOS thing? Does it appear before Windows boot, in place of the hour glass?
                            Saw it today for the first time, got two really grainy pix using my cell phone. Hopefully I won't see it again, but if I do I will try and get a better photo next time.


                            _______________________________________________
                            All installed, and ready for visitors. Infill G4 in a 2007 Saturn VUE

                            Comment


                            • #15
                              Originally posted by IandI View Post
                              Did this problem arise for you with v1.0.0.0 of SD?
                              No, I am mostly running Infill Station or no front end at all, and my problems started right after I bought it, when it was sitting upon my desk. Sometimes it would just hang, even while playing radio with me in another room not even touching it.
                              I am also having a problem with the mute button not doing anything, but not all the time.
                              Happened to me too a couple of tmes.
                              To be more specific with the hanging issue, mine seems to hang at both system on and system off hourglass.
                              Mine too. But there seems to be a time-out for the system off hourglass - it turns off after 1 minute in any case. As for the system on, I have never been patient enough to wait 10-15 minutes - I just switch it off if it doesn't get past the system on hourglass in a minute or so.

                              Originally posted by JasonMK
                              got two really grainy pix using my cell phone
                              Thanks a lot Jason, no need to take better photos - I am sure I will now recognize it when I see it

                              It's nowhere near 100 degrees Fahrehheit in Moscow now, so it cannot be the case of too hot an environment, but I still suspect that some component of my G4 (memory?) is hypersensitive to temperature.

                              Comment

                              Working...
                              X