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Chinese company will not send my screen back and its been 5 months !!!

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  • Chinese company will not send my screen back and its been 5 months !!!

    Hello all I had a problem with my lilliput indash touchscreen

    Heres what happened
    My first e-mail

    Hello I brought the above through ebay from your company


    The product has been excellent
    Up until this problem developed

    The motorized mechanism has stopped working
    When i start the car
    The screen extends out from the unit
    But the screen does not rotate to its 90 degrees angel
    As there is something wrong with the mechanism inside
    But I can hear the motors inside working

    I am a senior member of mediacar.com and mp3car.com i know
    I have not posted this negative experience on the forum yet as i believe your product to be excellent apart from this issue I have had

    I would appreciate it if you suggested a method of getting the unit repaired or replaced


    here are my details


    Then in October


    i have tried to contact you
    i need your post code so i can send the faulty product

    then he replied



    By the way : I am so sorry for the late reply because i went to hospital for 4 days . so that why i can't go to work and no one will reply my email . please forgive me about this ...


    According to fedex he got the screen back on the 8th of November
    I have e-mailed him 3 times to ask the status of the screen but he has ignored me

    So I thought I would come on here and send him this link
    But it looks like im not the first

    Anyways its up to him if he ignores me
    but Mr sin if you want to play it that way I will shut you down

    If you don’t reply I am going to show you the real power of the net

    Ok its up to
    i want what i paid for

    this has been an advert for

    Tracy
    Sales Representative
    Ex-Audio Electronics Ltd.
    www.ex-audio.com
    852-2687-6384 (HK)

    And

    To: Stephen Sin

    Blk.A, Rm.804,

    Goldfield Industrial Centre,

    No.1 Sui Wo Road ,Fo Tan,

    New Territories,

    HONG KONG.



    hello i need some help its been over 5 months and they still have not sent my screen back
    what should i do next
    i have one idea where i e-mail people bidding on his goods so as to hurt his pocket

    but how do i get my screen back
    im so ****ed off

    if he did not want to fix it i wish i did not pay another £50 shipping for it what a bastard
    anyideas

  • #2
    Originally posted by TheGuy View Post
    hello i need some help its been over 5 months and they still have not sent my screen back
    what should i do next
    i have one idea where i e-mail people bidding on his goods so as to hurt his pocket

    but how do i get my screen back
    im so ****ed off

    if he did not want to fix it i wish i did not pay another £50 shipping for it what a bastard
    anyideas
    I tend not to buy products from people that can't speak good English.
    Check out my GMC Savana worklog.

    Remaining tasks to facilitate vanputer installation codename "Enterprise":
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    • #3
      Lilliput was going to charge me to ship my screen to them in Hong Kong, to fix it, and to ship it back to me. Every email I had in contact with them was in terrible broken English. I was a little iffy on sending it to them especially with the charges it would cost to fix it and the inability to give me a return estimate.

      Overall, the lesson that should be learned here is to go by better judgment as to whether sending an expensive piece of equipment to someone can't communicate with you is a good or bad idea.
      "You're just about as useless as JPEGs to Helen Keller" - Wierd Al

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      • #4
        Actually, I think the more important lesson is to do business with people that speak the same language as you, and that buying from the lowest-price vendor isn't always the best course of action.

        This is why I will not purchase my screen from an overseas Ebay reseller.
        Have you looked in the FAQ yet?
        How about the Wiki?



        Under normal circumstances, a signature would go here.

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        • #5
          Originally posted by DarquePervert View Post
          Actually, I think the more important lesson is to do business with people that speak the same language as you, and that buying from the lowest-price vendor isn't always the best course of action.

          This is why I will not purchase my screen from an overseas Ebay reseller.
          you should have legal grounds under the sales of goods act, but would probably have to shell out court charges to get any where with it, the law should apply if there shipping to other countrys (im from uk but im sure you have a simlar legal process)
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          • #6
            There are at least a few threads that complain of Lilliput's poor customer service performance. Some of them have many many posts.
            Check out my GMC Savana worklog.

            Remaining tasks to facilitate vanputer installation codename "Enterprise":
            - Edit skin to liking.
            - Get compatible phone for mobilephone.net.
            - Facilitate HVAC control.

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            • #7
              Originally posted by jonessc View Post


              you should have legal grounds under the sales of goods act, but would probably have to shell out court charges to get any where with it, the law should apply if there shipping to other countrys (im from uk but im sure you have a simlar legal process)
              i wish i made a video of it and how it broke and put it on youtube that would have made them act quick

              i am gonna speak to trading standards about this
              and try and get someone who speaks chinese cantonese to speak with them direct

              any other ideas

              Comment


              • #8
                sorry hear this...
                things happen unexpectly...
                just think u learned a valuable lesson
                and if u do settle it then it's a plus...

                now u should just call them...
                it's an international phone call
                but call them till you get something...
                u can use www.skype.com for internet phone calls...

                good luck....

                Comment


                • #9
                  I bought a usb tv tunner from hong kong(ebay) and like a month later it died. Its been more then a year with no help from them. I tried to get an RMA to send back and they gave me the run around on checking the unit to see if it worked. I've been in the warrenty/electronics/computers/security/car audio/tech support business for 10 years! its broken i want a return! damn china!! Ive given up $50 bucks gone and not worth fighting for. I will just end up buying another one from someone else.
                  Um, I guess this is where you put something witty.WITTY

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                  • #10
                    Majority of our electronics are made in china. Not all are bad, its just companies who cut major corners and use cheap components are the ones that have problems. Thearten them with a lawsuit, see if they will act quickly then. haha
                    Voche list: Migel628, Bugbyte, Defiler, Kingsdude, über

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                    • #11
                      lawsuit? not gonna work...
                      ure in different country...
                      just dont buy it from outside of the us

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                      • #12


                        And if you did buy from them, consider you just a flip of a coin. If it work good . If it's not, you just flush your money down the toilet . Well maybe your credit card can get your money back if you use it.
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                        • #13
                          Originally posted by macmini View Post
                          Majority of our electronics are made in china. Not all are bad, its just companies who cut major corners and use cheap components are the ones that have problems. Thearten them with a lawsuit, see if they will act quickly then. haha
                          There's a big difference between a Chinese manufacturer and a Chinese reseller.
                          The manufacturer will put it in the hands of resellers all over the world. No0 problem there. A reseller based in China is going to be a ************ to deal with from the U.S.
                          Have you looked in the FAQ yet?
                          How about the Wiki?



                          Under normal circumstances, a signature would go here.

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                          • #14
                            i have got my screen back finally it took about 8 months but i have it and it works for the time being so im happy

                            Comment


                            • #15
                              This reminds me of the people who return really cheap stuff to walmart.

                              It is cheap for a reason. It works well until it doesn't. And when it stops working, it is not worth your time, effort, or aggrevation to fix. That is the benefit of living in a country like this where it is cheaper to replace than to repair.

                              Point is, if your eBay screen dies, just buy a new one. Put your broken one up for sale for like $40 for the TS overlay or something, and be done with it. YOu probably spent just as much trying to get your screen repaired, and now you just have a refurb screen not a new one anyways...
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