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  • Lilliput screen problem

    Hi

    Our company took delivery of a 7" Lilliput touchscreen for an install we are carrying out on a customers car coming weekend.

    We connected the screen to the cars PC system via the cigarette charger and when the VGA and USB cables to the PC. When the USB extension cable was connected to the screen the car power adaptor started smoking quite badly at which time we switched the system off an reboxed it. Obvious electrical fault. When repacking the unit in its box we noticed a rattling in the case.

    I have sent yesterday 3 emails to MP3car.com requesting assistance, however have not had a response as yet, and the weekend is coming up fast and I have no screen to complete our customers install!

    So, can anyone provide me with a support tel number for Mp3incar.com or offer adny help.

    Our company is in the UK

    Thank you

    Neil Thompson

  • #2
    Originally posted by Neil T
    Hi

    Our company took delivery of a 7" Lilliput touchscreen for an install we are carrying out on a customers car coming weekend.

    When I opened the box the touchscreen has something rattling around inside its case.

    We connected the screen to the cars PC system via the cigarette charger and when the USB cable was connected to the screen the car power adaptor started smoking quite badly at which time we switched the system off an reboxed it. Obvious electrical fault.

    I have sent yesterday 3 emails to MP3car.com requesting assistance, however have not had a response as yet, and the weekend is coming up fast and I have no screen to complete our customers install!

    So, can anyone provide me with a support tel number for Mp3incar.com or offer adny help.

    Our company is in the UK

    Thank you

    Neil Thompson

    Neil,
    just curious, did you power the unit after you heard parts rattling around?
    Also, did you connect a usb cable to the monitor itself, or the input cable?
    Sounds like the touch controller came loose from the lcd controller, and made contact with other portions of the lcd controller. You let the smoke out, so it sounds like you toasted the Lilli.

    Comment


    • #3
      Hi

      Sorry, should have made it clearer - one of my team unpacked it and powered it all up first and discovered that it wasnt working. He re-packaged it and I said I'd take a look later.

      I noticed the rattling in the unit later when I decided to have a look at it myself.

      The USB was connected as per the instructions, so cant see that there was any problems with the conections.

      Personally I think the USB connection is possibly a red hering and that it was simply that the screen was running for a very short period of time prior to the screen stopping working - probably due to whatever it is rattling inside the unit.

      Does anyone know if I can get this sorted in the UK, rather than have to have it returned to the USA?

      Neil

      Comment


      • #4
        The touch controller is attached (very loosely) to the lcd controller by 2 small machine screws. Sounds like they came loose, and the touch controller is moving freely inside. Just a heads up, Lilliput monitors are junk. They are poorly assembled, use very cheap parts, and have a used LCD screen.

        Comment


        • #5
          I just want to verify.

          You plugged a usb cable into the monitor, or the "usb cable on the monitor cable" into the pc ?
          [H]4 Life
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          • #6
            Yeah, beware the fake non-usb usb connector on the Lilliput...

            Comment


            • #7
              On the PC we connected 1 x VGA cable with USB control cable offshoot and the other end to the round connector on the screen.

              The package also came with a long extension lead, USB, Video jacks etc. The USB connector of this was connected to the screen, however none of the other connectors on this lead were attached to devices or power on this cable - hence the theory that the connecting of this must have been a red herring.

              Our company has a good deal of experience of installing incar systems, ( for example http://www.scoobyworld.co.uk/trolleyed/democar.htm ) and ceretain this is not a problem with the installation.

              Are the Lilliput screens generally regarded as Junk? I hope not!

              Fake USB Non USB connector??? The instructions are prety poor for this device.

              Finally - why does the Jurassic Park logo appear on the screen during startup?



              Neil

              Comment


              • #8
                Yeah, the connector that LOOKS like it's USB but is actually power/RCA. I keep thinking someone's going to get an A-A cable to it and fry their motherboard...

                Comment


                • #9
                  Originally posted by Neil T

                  Finally - why does the Jurassic Park logo appear on the screen during startup?



                  Neil
                  Originally posted by Motorcity

                  and have a used LCD screen.

                  Comment


                  • #10
                    Great....

                    well thanks for the replies folks

                    So it appears that the screen is second hand, hence the burnt in Jurassic park logo on startup

                    Also, poor quality components , as I've found out when trying to install the very first one we've had in.

                    Final question is - I have a contact number for MP3Car.com but not sure what timezone their office is - can anyone tell me so I know what time to call and sort this out? I assume I should be able to have them collect this unit and refund the cost.

                    thanks

                    Neil

                    Comment


                    • #11
                      So your telling me the LCD he bought from here (mp3car.com) is a used LCD that obviously was sent out broken? I thought that if you bought it here it was guaranteed new and tested??
                      Current Vehicle: 2007 Dodge Nitro

                      Second Vehicle: Sold it :( 2005 Dodge Ram 1500 Quad Cab

                      First Vehicle: 2003 Ford Ranger

                      Comment


                      • #12
                        Hey

                        Had a reply from MP3car.com, asking me to return just the screen for a straight replacement, which I am doing tonight. The screen and packaging was IMHO brand new, unused and I assume tested before shipping, so I can only assume the damage occured during transit from USA to UK.

                        The Jurassic Park logo is apparently a factory test logo.

                        So far good customer service from mp3car.com, albeit a longer than expected reply to emails. I just hope they can get me a screen replacement quickly.

                        Neil

                        Comment


                        • #13
                          Originally posted by Neil T
                          Great....

                          well thanks for the replies folks

                          Final question is - I have a contact number for MP3Car.com but not sure what timezone their office is - can anyone tell me so I know what time to call and sort this out? I assume I should be able to have them collect this unit and refund the cost.

                          thanks

                          Neil
                          http://www.timeanddate.com/worldclock/

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