I just wanted to pass along an experience I had a few months ago with Hauphauge's customer service. I emailed their sales department about buying a replacement IR sensor cable because I lost mine on my 4 year old WinTV/FM card. They told me to contact customer service, who simply asked for my address. They then promptly shipped a replacement cable at no charge (not even freight) with no questions asked. I consider this exceptional customer service, especially since it was my fault for losing the cable.
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Hauphauge customer service experience.