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mp3car.com and UPS... store ordering and shipping.

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  • mp3car.com and UPS... store ordering and shipping.

    Well, I have placed part of my order a few days ago with mp3car.com online. The ordering went smooth. The next morning, I finalized my choice on which in-dash screen I wanted; k301. I called to the store and spoke with someone there which was very helpful in answering my questions about reliability and problems i have read on the forums. So, I asked If I could add to my order. And surely enough, the screen was added to my previously placed order.

    All is good in the customer service dpt in my opinion. My wait time on the phone was less than 1 min both times I called.

    Shipping was fast. The item aparently shipped out the same day I had called.
    I received it two days later. Big thanks for this! I'm happy!

    But, I have had much experience with packages received via UPS... And many have not been good experiences. (like the time i received a computer case which looked like an 18 wheeler truck had backed into it with its tire - tread marks and all. (from a different retailer)

    Anyway, UPS seems a little careless when handeling packages. I feel mp3car should take this advice and package their products a little safer.

    Just a little more tape next time please? The inside was ok. plenty peanut packaging and properly packaged products. The box only had 1 piece of tape sealing the flaps which IMO, its not really enough...

    (posting images next)
    ~0okami.Digital

  • #2
    and here are the pics.
    Attached Files
    ~0okami.Digital

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    • #3
      I would take that package, as well as your photos to the local UPS depot and pitch a major fit.
      I deal with UPS a lot, and when I receive a package that looks suspect, I open it in front of the UPS delivery guy and if the contents are damaged, they report it right then and there. Teh UPS guy that delivers here is pretty cool, and doesn't bat an eye.
      Fortunately, I've only had to open packages in front of him a couple times, and only once was there an issue to report. In that one time, there was no non-functional hardware, so all was good.

      Judging from the door notice in the pics, you didn't have the ability to open in front of the delivery guy, however. I'd take it to the local depot and open the package in front of them, so a report of any damage can be filed immediately.
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      • #4
        I completely agree with your evaluation of both mp3car.com store. I just ordered a bunch of stuff. The order was processed very quickly and I received all items two days later. Very quick service and very clear email confirmation/communication. I even got an update email because they sent me the wrong tracking number...before I even noticed it was wrong.

        UPS is hit or miss. I shipped two large boxes from Phoenix to DC last year and when they arrived, both were split and retaped. One wasn't even retaped completely...my stuff was literally falling out of the foot long hole in the box! The local driver was incredibly apologetic even though the local guys are never the ones doing the damage.

        One thing I learned...the UPS Stores are not really well integrated with UPS. I guess they're mostly franchises. When I called UPS about the problem and told them I shipped it from a UPS Store, they wouldn't address it directly. They told me I had to go through the local store and the owner was an a-hole about it. I've had problems with packages that I sent from my doorstep and the UPS corporate response has been pretty good. Dealing with the local stores on problems is a little sketchy sometimes though.
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        • #5
          My .02 on UPS - Living in Canada we get hit with crazy "brokerage" fees from UPS for doing the customs paperwork. I ordered an Opus POL converter ($35 or thereabouts) and by the time the exchange rate was factored in and UPS got their $20CDN brokerage fee, the item ended up costing me $75CDN... Not impressed.

          The MP3car.com service seems good so far from the limited contact I have had with them, but UPS service to Canada stinks. Do you guys have some sort of contract with UPS as a shipping partner or is it possible to offer USPS delivery to Canada?

          Thanks

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          • #6
            Originally posted by sebberry
            My .02 on UPS - Living in Canada we get hit with crazy "brokerage" fees from UPS for doing the customs paperwork. I ordered an Opus POL converter ($35 or thereabouts) and by the time the exchange rate was factored in and UPS got their $20CDN brokerage fee, the item ended up costing me $75CDN... Not impressed.

            The MP3car.com service seems good so far from the limited contact I have had with them, but UPS service to Canada stinks. Do you guys have some sort of contract with UPS as a shipping partner or is it possible to offer USPS delivery to Canada?

            Thanks

            ive had the worst, bought my laptop from the states shipped ups i hit 240$ of shipping charges!!! if you have the option get it shipped usps it was alot cheaper for me (on other orders) the only reason i shipped it ups on my laptop was cause i had previously bought something and i didnt get charged anything at all..

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            • #7
              If you guys ever work in a UPS sorting facility, you can understand why the packages come like that. The people who work there have quotas to meet. Like they have to move x amount of packages per hour. When your pay is on the line, your gonna start throwin packages to get it done. Not condoning it, just saying how it is. So yah, f you ever send anything, make sure its packed very good.
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              • #8
                Guess the company is concerned about quantity and not quality....absurd!
                I'll never (plan to) ship with them.
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                • #9
                  I once had an ex-UPS customer service employee tell me that yes- they *are* more concerned with quantity than quality. They move millions of packages a day, and it's cheaper for them to just deal with claims than to be quality-conscious. So again, the advice is to pack it like it's going to war (cuz it really is!).
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                  • #10
                    well my service from mp3car was outstanding also
                    UPS is another first choice is avoid UPS, when that is not possible
                    package well and document the condition of items .. not much help I know

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                    ..Dale
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                    • #11
                      FedEx is just as bad. The only bad pakages I have received were from them. FedEx ground is particularly bad b/c they treat their employees really bad. FedEx air is ok though, but avoid ground like the plague. I have had issues with DHL as well, but not so consistently.
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                      • #12
                        Everyone who receives a lot of packages has a horror story about one package courier or another. None of them are prefect. We offer shipping options from UPS and the United States Postal Service and let the customer decide which they would rather use, if they have a preference.

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                        • #13
                          Originally posted by sebberry
                          My .02 on UPS - Living in Canada we get hit with crazy "brokerage" fees from UPS for doing the customs paperwork. I ordered an Opus POL converter ($35 or thereabouts) and by the time the exchange rate was factored in and UPS got their $20CDN brokerage fee, the item ended up costing me $75CDN... Not impressed.

                          The MP3car.com service seems good so far from the limited contact I have had with them, but UPS service to Canada stinks. Do you guys have some sort of contract with UPS as a shipping partner or is it possible to offer USPS delivery to Canada?

                          Thanks
                          Watch out for UPS standard "brokerage fees" to Canada. If the value of the items are more then $100 or so it might be cheaper for you to ship UPS Worldwide Express or Worldwide Expedited. Often you will get your package overnight and the price of shipping already includes the brokerage fees so you get your goods faster and cheaper.

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                          • #14
                            Yeah, I recommend USPS anytime. Same price anyway, or close.
                            AtmosUSA.biz, E-Cig Mods
                            "A great smoking alternative"

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                            • #15
                              Originally posted by muldrick
                              Yeah, I recommend USPS anytime. Same price anyway, or close.
                              Im actually the other way.... I never had a problem with UPS.... but USPS... thats another story.......

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