No announcement yet.

Andrea SUMA Problem with Win7 64 Bit

  • Filter
  • Time
  • Show
Clear All
new posts

  • Andrea SUMA Problem with Win7 64 Bit

    Hopefully someone can help. I picked up

    from the mp3car store. I followed the instructions, and installed software before I plugged it in. I had to go to Andreas site to get the software Audio Commander. It says that it works for Win7. I installed and ran the software. When I click on the recording section to set the mic to the SUMA array, (after plugging it in), after setting it to the mic array, Audio Commander quits and I get a message box saying

    "Andrea Devices Audio Control has stopped working"

    "A Problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    The microphone actually works, but what I'm afraid of is that by not running Audio Commander, I'll be missing out on the noise cancelling features.

    As long as the array mic is not selected, Audio Commander runs. I've sent support requests to Andreas, and followed all their suggestions, (reinstall, try on another computer). If I install on my XP machine, everything works as it should. So it's either and Win7 64 bit problem, or a conflict with my motherboards Realtek HD Audio Manager.

    Anybody had any experience with this?