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Problem, My GL701-NP doesn't go up vertically

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  • Problem, My GL701-NP doesn't go up vertically


    First, excuse my poor English, I am a French Student. I will post a video of my problem in the next few day, to be more understable.

    I have bought this product : GL701-NP/C/T.

    I have a problem with the screen, in fact when I switch on it, the screen don't go to the position he has to. In fact it does not get up at most. It stops in the middle of its race.
    When I press on the button to try to raise it, nothing happen.
    If I manually raise it to its top position, I can tilt it downward by using the button, but I am still not able to raise it with the button.

    Do you have an Idea or a Tips that can help me?

    Thank you very much