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  • Directed to DIGITALWW

    Hi,
    I have ordered a replacement touchscreen around a week ago from you. However, besides the original confirmation of order I have recieved no further communication from you. I have also emailed you requesting that you let me know the state of my order. As my order is to Australia I was hoping that it would be shipped immediatly so that I may recieve it as soon as possible, as my install is half done as I am waiting on my order from you. Could you please provide me ASAP with a shipping number, or let me know whether the product was unsuitable, and if that is the case refund my money.

    I appologise that I had to use the forum to get action from you. However the amount of money for me is not insubstantial and I am concerned about the complete lack of communication from you.

    Regards,

    Lewis Vincent

    PS. Mod's I appologise if this is in the wrong forum, however it IS about a LCD order, and I wanted to make sure that DIGITALWW got to see the post. Can you wait for him to reply before moving it if you have to? THANKS!

    EDIT: Oh, other people that may read this, this message is not meant to be having a go at digitalww. But due to the lack of email response I felt that this was the only way I might get a response (I can't really call from Australia....).

  • #2
    BUMP! Starting to get very very annoyed by the lack of response!!!

    Comment


    • #3
      im in the same boat mate, im hoping i get a shipping id soon :| ive phoned him numerous times, got my gf whoose more or less in the same state as him at the moment (well wisconsion) to phone him as well, rather than me phoning from the uk all the time, but no avail, voice mail everytime. Left numerous messages, pms, emails, nothing as of yet as in a reply. All i can think is that ive *****ed Armen off, and this wasnt my intention, im starting to think about doing a charge back on the credit card if i dont see anything/hear anything from him within the next few days and have been looking at alternatives (albeit more expensive). Ive dealt with Armen before and didnt have this problem last time, thats why im giving him the benefit of the doubt.

      Hoping to hear something soon!

      Matt
      Website: www.carpcshop.com
      Email: [email protected]

      Comment


      • #4
        Originally posted by DragonStar
        BUMP! Starting to get very very annoyed by the lack of response!!!
        Good luck, With this type of approach I am doubtfull of goodwill.

        I am certain if Armen is busy (which he sometimes gets) he will not be reading the forum.
        TruckinMP3
        D201GLY2, DC-DC power, 3.5 inch SATA

        Yes, you should search... and Yes, It has been covered before!

        Read the FAQ!

        Comment


        • #5
          Unfortunately, Arman seems to be quite selective in the e-mails he replies to and the voicemails he returns. He is no doubt busy at this time because I know for a fact that he has at least 24 DWW-7VGAs to get out and right now all he has is parts. He said he can make 5 to 8 of them a day (I'm assuming that means he doesn't do much else). So right now I would be okay with him taking a little longer to reply since I am personally waiting on a display also.

          What I have a problem with is the fact that for the last 20+ days while he has had no parts (and therefore no displays to assemble) he refused to reply to my e-mails or return my calls requesting an update on my order.

          As several people have pointed out, it is EXTREMELY bad (and for that matter false advertising) for him to have on his website that the displays have only a 7 - 10 day lead time. This misleading activity makes me question as to whether or not my 1-year warranty will carry any weight.

          I suppose I'll just have to cross my fingers and hope for the best . When there is only one source on the market, you have to take what you can get.

          Best of luck to everyone,

          eXe

          Comment


          • #6
            Originally posted by eXentric
            Unfortunately, Arman seems to be quite selective in the e-mails he replies to and the voicemails he returns. He is no doubt busy at this time because I know for a fact that he has at least 24 DWW-7VGAs to get out and right now all he has is parts. He said he can make 5 to 8 of them a day (I'm assuming that means he doesn't do much else). So right now I would be okay with him taking a little longer to reply since I am personally waiting on a display also.

            What I have a problem with is the fact that for the last 20+ days while he has had no parts (and therefore no displays to assemble) he refused to reply to my e-mails or return my calls requesting an update on my order.

            As several people have pointed out, it is EXTREMELY bad (and for that matter false advertising) for him to have on his website that the displays have only a 7 - 10 day lead time. This misleading activity makes me question as to whether or not my 1-year warranty will carry any weight.

            I suppose I'll just have to cross my fingers and hope for the best . When there is only one source on the market, you have to take what you can get.

            Best of luck to everyone,

            eXe
            I don't think it would kill him to hire a part timer to answer phones and e-mail for him, then again I don't know how is business is running or how much profit he's clearing that would allow him to do so, but I don't think it's a bad idea.

            Comment


            • #7
              He is busy, considering he is one of the few major sellers on this board. A lot of business comes straight from this board trust me. besides any other business he does (EBAY), I am sure it keeps him busy. But maybe not busy enough to hire someone. Hiring people is not cheap. Consider paying all types of insurance and taxes just for them to work for you, plus any other types of services you have to have to support your employees. For a small business, it is not worth it.

              Anyway my 2 cents on this subject.... I have never heard a bad thing about him so give the man some time, he may need it..

              Comment


              • #8
                How the hell is busy an excuse?!? If you are too busy to run a business don't run it, plain and simple. If you cannot fulfill an order don't take it. It is very easy to make an excuse for someone, it is rather hard to run a reputable business.
                Never be afraid to do something yourself. Remember - amateur built the Ark, professionals built the Titanic.

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                • #9
                  Originally posted by arkadiyp
                  How the hell is busy an excuse?!? If you are too busy to run a business don't run it, plain and simple. If you cannot fulfill an order don't take it. It is very easy to make an excuse for someone, it is rather hard to run a reputable business.
                  Finally an intelligent response.... Maybe some of you have seen my other posted comments about DigitalWW... hey many of you flamed me for saying them... but here we go again....

                  Poor planning and / or staffing does not a good company make....

                  I will refrain from saying more... My *** is still burned from the last time...

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                  • #10
                    you've gotta take care of your customers...bottom line

                    Comment


                    • #11
                      My personal opinion.... All this bickering and banting will just result in higher prices down the road.

                      Not saying it's wrong or right, but just what i have a feeling is going to happen. And please, i suggest we NOT post problems with private sellers on public forums. If digitalww has a seller rating, maybe you can comment on there. Just my 2 cents. And by the way, I sent my screen to armen like 3 weeks ago, and havn't heard anything since, so i'm in the same boat as you, but i deal with him privately. All in all he's a good guy and things could be worse. And i've been dealing with him since 2001, so it's been a while.
                      My carputer

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                      • #12
                        Agreed, I asked him some simple q's via an e-mail twice and never got a response. Hopefully you guys get everything worked out!

                        Comment


                        • #13
                          Originally posted by pete35887
                          you've gotta take care of your customers...bottom line
                          I have to agree. ANY reputable business is should have at least good customer service. If the business has grown as much as it appears (sales from here and ebay) then he shouldn't have a problem hiring some help. If he hired another knowledgable person he could put out more than twice as many units. Studies have proven that 2 people can do more than double the work of 1 person.
                          7" Lilli TS, Soyo K7VME, Semperon 2200, 160GB Maxtor, 512mb PC3200, Deluo GPS, Panasonic Slim DVD/CD RW, Linksys WMP545G , Opus 150w, XMDirect, XP Pro, FP, IG [XXXXXXXXX-] 90%
                          ATVMS.com

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                          • #14
                            I love these threads we get once a month... "where is digitalww"..... Armen you seriously need to do something about the way you are running your business
                            -- WireSix, Inc. --
                            MP3Car Lives Here!

                            Comment


                            • #15
                              Originally posted by bankingdom
                              My personal opinion.... All this bickering and banting will just result in higher prices down the road.

                              Not saying it's wrong or right, but just what i have a feeling is going to happen. And please, i suggest we NOT post problems with private sellers on public forums. If digitalww has a seller rating, maybe you can comment on there. Just my 2 cents. And by the way, I sent my screen to armen like 3 weeks ago, and havn't heard anything since, so i'm in the same boat as you, but i deal with him privately. All in all he's a good guy and things could be worse. And i've been dealing with him since 2001, so it's been a while.
                              And why not in a public forum? So more people would get burned? In the end its up to each person to decide who they do business with, but opinions of others do help. Right now all thats saving digitalww (IMHO) is that he has the market to himself (at least on a cheap indash housings). Also the guy does visit this forum, so he can say if the comments about him are not true, but he does not - because he is busy apparently. Like I said before if he cannot fulfill his orders, he should not be allowing the orders to be placed.
                              Never be afraid to do something yourself. Remember - amateur built the Ark, professionals built the Titanic.

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