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  • Touchscreen defect ?

    I read somewhere in forum that other people had prob with touch screen and dww-700m.. so I imagine it's a common prob ?!
    I emailed Armen.. but .. no response
    I hope someone can help me.. because I don't want to ship back to Armen.. he will probably take 1 or 2 month to ship back to me.. and I would like to use my screen this summer (during my holidays)

    ---
    message send to Armen:
    [...]
    touch screen need to be re-calibrated several times per day.
    and calibration picture is always different..

    picture 1 - example of calibration
    picture 2 - i'm trying to draw the square of the screen 2 or 3 time
    picture 3 - same thing with an X in the center .. (after re-calibrate touchscreen)

    lines curve.. on left upper corner and at the left side of clear button.. they must be parallel with the screen..
    I tryed on other computer.. same result
    [...]
    Attached Files

  • #2
    I had that problem before, and I just tried several different driver versions. If you for touchkit drivers you will find lots of websites that all seem to have different versions of the drivers.

    I'm not sure what version I am using, but I dont have access to the ca computer right now.

    |V1 Virtual Display|

    Hard work often pays off over time, laziness always pays off right now.

    Comment


    • #3
      Originally posted by zPilott
      I had that problem before, and I just tried several different driver versions. If you for touchkit drivers you will find lots of websites that all seem to have different versions of the drivers.

      I'm not sure what version I am using, but I dont have access to the ca computer right now.
      thanks
      i'll try drivers on digitalww's web site

      Comment


      • #4
        Try these drivers and email me again: http://www.egalax.com.tw/support-drivers.htm

        Armen

        Originally posted by patz
        thanks
        i'll try drivers on digitalww's web site
        http://www.digitalww.com

        Comment


        • #5
          Originally posted by digitalww
          Try these drivers and email me again: http://www.egalax.com.tw/support-drivers.htm

          Armen
          thanks Armen
          I tried drivers from eGalax (Ver. 4)
          but same thing

          it's seem to have something wrong with left side of touchscreen

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          • #6
            shipped back to Armen

            Comment


            • #7
              Originally posted by patz
              shipped back to Armen
              wow.. great service .. very fast replacement
              received yesterday by digitalww
              got my tracking number today
              shipped by Fedex (normaly it's usps for canada)

              receive this message from digitalww:
              Hi Patrick,
              We are sending you a brand new unit and sending your unit for repair straight to the manufacturer. Sorry for the inconvenience and hope you get it soon!

              cool.. a brand new unit.. maybe i'll receive another usb/db15 cables.. another remote .. another [...]

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              • #8
                Originally posted by digitalww
                Try these drivers and email me again: http://www.egalax.com.tw/support-drivers.htm

                Armen

                Hello, I have the exact same problem with the DWW-700M screen I got from Digitalww, Armen can you send me a new touchpanel, the screen it useless without touch, I've tryed email and techsupport on the site but no answer

                Regards
                Tom R.
                Norway

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                • #9
                  I just got mine back with a new touchpanel and it works great!

                  Great service from Armen!
                  FKA psptibby

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                  • #10
                    i just got my "second" new touch panel ..
                    not installed yet
                    but thanks Armen, again
                    (lol)

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