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M2-ATX might need to be returned. What's the process?

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  • M2-ATX might need to be returned. What's the process?

    My other thread is just about the motherboard so I thought I'd spin the M2-ATX into this thread. What do I need to test or post here before they consider an RMA? I bought it from mp3car and received it last week. Basically it's not turning on the motherboard where my old M1-ATX is doing it fine. Do I have to pay the shipping there and back again? And duties? I got raped $34 by UPS last time, shipping it back and forth once more is going to cost $100.

    I was going to message Heather about this but thought maybe others might like to know the process.
    Ampie Case
    2.5" Hard Drive 80GB Samsung 5400RPM
    256 MB DDR2 PC5400
    Xenarc 700TSV - VGA Monitor
    Intel D945GCLF Motherboard
    M2-ATX-HV

    2005 Honda Civic

  • #2
    even though youre in canada, i cant imagine the shipping to be more then $25, and you only pay to send it to them. they will sent it to you on their account. i just used parcel post, cost me like $8

    Comment


    • #3
      UPS and FedEx charge a "brokerage" fee on all shipments outside of the United States. All Canadians know this, and $34CDN is pretty minimal. I have had $60CDN brokerage fees on $15 items before. There is no way around it but to ship USPS/Canada Post which takes longer and has no tracking. By choosing UPS or FedEx, you know what you are getting into so you cant complain about the brokerage...

      As for the M2, I would ask the basics. Have you tried switching polarity of the on/off cable? Are you sure you plugged it back into the same spot? (I have plugged it one pin off before, it does happen).

      Is it not turning on any power so if you manually short it nothing happens either, or just the automatic part?
      Fusion Brain Version 6 Released!
      1.9in x 2.9in -- 47mm x 73mm
      30 Digital Outputs -- Directly drive a relay
      15 Analogue Inputs -- Read sensors like temperature, light, distance, acceleration, and more
      Buy now in the MP3Car.com Store

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      • #4
        Don't got time to do extensive testing right now but I'll answer a few questions.
        The pins on the motherboard were definitely in the right spot, I've put them on/off about 100 times in the past plus I downloaded the manual and checked which ones. Plus I shorted them with a screwdriver and it worked fine. And the last plus is I hooked up the M1-ATX to the same pins and that worked fine. So swapping out the M2-ATX for the M1-ATX erases all problems. Seems like a no brainer.
        Ampie Case
        2.5" Hard Drive 80GB Samsung 5400RPM
        256 MB DDR2 PC5400
        Xenarc 700TSV - VGA Monitor
        Intel D945GCLF Motherboard
        M2-ATX-HV

        2005 Honda Civic

        Comment


        • #5
          did you try hooking up i button to the extra set of pins to see if that powered on the mobo?
          mp3Car.com Senior Tech Blogger (Want a product reviewed? Contact me.)
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          • #6
            Originally posted by Sonicxtacy02 View Post
            did you try hooking up i button to the extra set of pins to see if that powered on the mobo?
            I don't understand.
            Ampie Case
            2.5" Hard Drive 80GB Samsung 5400RPM
            256 MB DDR2 PC5400
            Xenarc 700TSV - VGA Monitor
            Intel D945GCLF Motherboard
            M2-ATX-HV

            2005 Honda Civic

            Comment


            • #7
              on the m2 there are 2 pins that can be connected to a standard atx style power button. They override the timer settings. If they work but the timer on/off dont work it says there's something wrong with the programming on the m2
              mp3Car.com Senior Tech Blogger (Want a product reviewed? Contact me.)
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              • #8
                Okay so I talked to the guys at mp3car about an RMA and he asked me to do some troubleshooting first. I had already done it all but I figured if he's going to be nice enough to take it back then I'll be nice enough to do what he asks. One of the things he asked me was, "Are you using the P1 jumper configuration settings?"

                For anyone that's not familiar with the M2-ATX (or M1-ATX), there's a spot (J10) where you can specify how the power supply works, like different modes. There are 4 different spots for jumpers in this area, and depending on where the jumper(s) are, it'll determine how the power supply functions. When I received my M2-ATX it had no jumper in this area, it was empty. I checked the manual to be sure this is right and found this:

                So yup, looks right to me. No jumpers on A, B, C nor D put it into P0 mode which is "standard PSU mode" according to the chart. So when the mp3car team asked me if I was using P1 I got confused. So I stole the jumper from my M1-ATX, popped it on the M2-ATX putting it into P1, tried it again and it worked perfectly.

                So for anyone that receives any of these in the future and they're getting the same symptoms, make sure it got shipped with a jumper on it. I'm impressed they were able to diagnose the issue so quickly but not so impressed that I now have to try and hunt down a jumper somewhere because I have to give my M1-ATX back to the guy I originally sold it to in working condition. It was likely Mini-Box's fault for missing that in assembly, I'm not pointing fingers but hopefully this thread helps someone else in the future. I'm just glad I got it working.
                Ampie Case
                2.5" Hard Drive 80GB Samsung 5400RPM
                256 MB DDR2 PC5400
                Xenarc 700TSV - VGA Monitor
                Intel D945GCLF Motherboard
                M2-ATX-HV

                2005 Honda Civic

                Comment


                • #9
                  Originally posted by 2k1Toaster View Post
                  UPS and FedEx charge a "brokerage" fee on all shipments outside of the United States. All Canadians know this, and $34CDN is pretty minimal. I have had $60CDN brokerage fees on $15 items before. There is no way around it but to ship USPS/Canada Post which takes longer and has no tracking. By choosing UPS or FedEx, you know what you are getting into so you cant complain about the brokerage...
                  Not true, with UPS you can mark the item as a return and there will be no brokerage. Canada Post has tracking and insurance, you just have to pay more for it. I find that Canada Post is usually the cheapest way to ship something to the US.

                  Comment


                  • #10
                    Spoke too soon, I put it into the car and now it's not turning on the amplifiers. I put a voltmeter on the J6 pins on the M2-ATX and got nothing. There's no signal coming out of it to turn the amps on. Suggestions?
                    Ampie Case
                    2.5" Hard Drive 80GB Samsung 5400RPM
                    256 MB DDR2 PC5400
                    Xenarc 700TSV - VGA Monitor
                    Intel D945GCLF Motherboard
                    M2-ATX-HV

                    2005 Honda Civic

                    Comment


                    • #11
                      Originally posted by nobb View Post
                      Not true, with UPS you can mark the item as a return and there will be no brokerage. Canada Post has tracking and insurance, you just have to pay more for it. I find that Canada Post is usually the cheapest way to ship something to the US.
                      Yes you can defraud the shipping companies but we like to talk LEGALLY around here. And Canada Post is the cheapest and what I use for families. But as with USPS (the US equivalent) the tracking is nothing more than not recieved, received, and delivered. Not like FedEx that says it left the plane at 9:13pm in Toronto, ON and was processed in the facility at 9:45pm in Toronto, ON and so on. It is almost creepy how much UPS and FedEx give you, but that is tracking. Not what Canada Post/USPS does.

                      Originally posted by Maheriano View Post
                      Spoke too soon, I put it into the car and now it's not turning on the amplifiers. I put a voltmeter on the J6 pins on the M2-ATX and got nothing. There's no signal coming out of it to turn the amps on. Suggestions?
                      With nothing connected to it, test between the ground of the M2 and the pins after a good while (it has a delay for anti-pop). One should give + the other nothing. I would tell you which one but I forget which it is and it is burried deep in my voom case.
                      Fusion Brain Version 6 Released!
                      1.9in x 2.9in -- 47mm x 73mm
                      30 Digital Outputs -- Directly drive a relay
                      15 Analogue Inputs -- Read sensors like temperature, light, distance, acceleration, and more
                      Buy now in the MP3Car.com Store

                      Comment


                      • #12
                        Originally posted by 2k1Toaster View Post
                        With nothing connected to it, test between the ground of the M2 and the pins after a good while (it has a delay for anti-pop). One should give + the other nothing. I would tell you which one but I forget which it is and it is burried deep in my voom case.
                        When looking at the M2-ATX with J8 on your right, the power pin is on the left and the ground is on the right.
                        And a new update......as soon as I take the remote wire out of my subwoofer amp, my speaker amp turns on no problem. I checked it again with the multimeter on a different ground and it's giving 12 volts so it's simply not able to power 2 amplifiers at once. Does this sound right? Could it be possible the wiring I'm using is the bottleneck? I've seen a lot of other threads on this forum about the m2-ATX not being able to handle 2 amps, just wondering if it could be the wiring for everyone or not. I think I'm using 18 gauge split out into 2 other 18 gauge to both amps.
                        Ampie Case
                        2.5" Hard Drive 80GB Samsung 5400RPM
                        256 MB DDR2 PC5400
                        Xenarc 700TSV - VGA Monitor
                        Intel D945GCLF Motherboard
                        M2-ATX-HV

                        2005 Honda Civic

                        Comment


                        • #13
                          Do all the amps turn on if instead of hooking up the turn on wire to the M2, you just hook it up to +12 from battery?
                          My Nearly Complete Car:
                          http://www.mp3car.com/vbulletin/show...ed-car-pc.html

                          Micro Control Center... Control Your Car Across the Internet
                          http://www.mp3car.com/fusion-brain/1...-internet.html

                          Website: (It's a work in progress, really. All my projects have taken me from ever really developing it.)
                          http://paulfurtado.com/

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                          • #14
                            If you get 12v with nothing then it is working fine.

                            The M2 has limited output current from the amp turn on line. This is a known fact. If you use multiple amps, then connect the remote out to a relay. Then from the relay to all your amps.
                            Fusion Brain Version 6 Released!
                            1.9in x 2.9in -- 47mm x 73mm
                            30 Digital Outputs -- Directly drive a relay
                            15 Analogue Inputs -- Read sensors like temperature, light, distance, acceleration, and more
                            Buy now in the MP3Car.com Store

                            Comment


                            • #15
                              I feel like the remote out line is pointless anyway, you can just cut into one of the yellow 12 volt wires and hook your amps into that if limited current is the issue.

                              A relay wouldn't be a bad idea though, since that way a short can't blow the power supply.
                              My Nearly Complete Car:
                              http://www.mp3car.com/vbulletin/show...ed-car-pc.html

                              Micro Control Center... Control Your Car Across the Internet
                              http://www.mp3car.com/fusion-brain/1...-internet.html

                              Website: (It's a work in progress, really. All my projects have taken me from ever really developing it.)
                              http://paulfurtado.com/

                              Comment

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