you can try to find a nicely shielded USB cable made of a thicker gauge wire than the standard dental floss crap that's in most of them. The thicker wires should help with the signal. It's not plugged into a hub is it? If so, try directly to the onboard USB ports.
I think the "standard" max length on USB cables is about 3meters. I have a USB cable from from the truck to the dash for my touch screen and I'd venture to say it's about 12ft. I took 2 6ft cables and used an adapter between them.



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