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Thread: CustomGadz=Bad Business

  1. #11
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    here are snapshots of the webpage today. Unacceptable.

    Last update February! Thanks for letting us know what's going on
    All parts are available- NOT Seller is still filling original orders/backorders
    What I ordered is available in 7-10 days - NOT! I waited 4times that before cancelling
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  2. #12
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    Quote Originally Posted by customGadz View Post
    First, sorry you had to go to the effort of filing a complaint. We haven't been contacted yet, although you will get a refund from us regardless of the outcome.

    Ok, I must admit that that the shipping times haven't been updated but payments to the website have already been disabled for the last 2 weeks. So either way, you cant buy a mimicsX2 at the moment until we fulfill all the backorders/refunds. When everyone's happy again, we will more more than willing to enable purchases again.
    Yes, I will get a refund in 1 week or less. It's been 5 Weeks! Then it was by Monday. Still nothing. But I guess you didn't say what Monday so I don't want to put words in your mouth. And today you say you are making back orders priority over refunds? Thanks I appreciate being put at the end of the line AGAIN.

    I'm glad you cut off orders. but I'm sorry, its too little to late. Should have been done months ago. Not that one can tell you have disabled payments on the sight and I'm sure not gonna test it out.

  3. #13
    FKA CivicModz
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    .
    Last edited by customGadz; 05-14-2013 at 06:55 PM.

    Quad-Core JellyBean headunit... WTF!
    MimicsX2 - Whats your flavour ?

  4. #14
    FKA CivicModz
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    Quote Originally Posted by pdanders View Post
    Yes, I will get a refund in 1 week or less. It's been 5 Weeks! Then it was by Monday. Still nothing. But I guess you didn't say what Monday so I don't want to put words in your mouth. And today you say you are making back orders priority over refunds? Thanks I appreciate being put at the end of the line AGAIN.

    I'm glad you cut off orders. but I'm sorry, its too little to late. Should have been done months ago. Not that one can tell you have disabled payments on the sight and I'm sure not gonna test it out.
    Again sorry for the refund delay.
    Payments have already been disabled 2 weeks ago. Click "Checkout" and you will see the notice.
    I understand refunds over shipments and vice versa are both bad. So obviously we cant win in any situation.

    Quad-Core JellyBean headunit... WTF!
    MimicsX2 - Whats your flavour ?

  5. #15
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    Really Dave? Your going to attack me and other customers because you dropped the ball? Would it kill you to admit you got in over your head, did a poor job of communicating the issues, and that you now are focusing all efforts on orders to your cut off date to correct things? You know how much that would improve your very tarnished image?

    But no, you attack me, because your home page says "Update February 26", it still says "product is available", and what I ordered in "7-10 days". You really think based on that data there is any reason to assume you halted payments? Should I call Paypal also and make sure your not taking orders? Jeez. You sound like a snake oil salesmen.

    So you allowed orders while you were out of the country for 2 weeks? I just shake my head at your approach at things.

    Handle things the way you want, but refunds and units are the only thing your customers care about. "Correcting my errors" should be the least of your concerns. Why don't you focus on correcting YOUR ERRORS!

  6. #16
    FKA CivicModz
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    Quote Originally Posted by pdanders View Post
    Really Dave? Your going to attack me and other customers because you dropped the ball? Would it kill you to admit you got in over your head, did a poor job of communicating the issues, and that you now are focusing all efforts on orders to your cut off date to correct things? You know how much that would improve your very tarnished image?

    But no, you attack me, because your home page says "Update February 26", it still says "product is available", and what I ordered in "7-10 days". You really think based on that data there is any reason to assume you halted payments? Should I call Paypal also and make sure your not taking orders? Jeez. You sound like a snake oil salesmen.

    So you allowed orders while you were out of the country for 2 weeks? I just shake my head at your approach at things.

    Handle things the way you want, but refunds and units are the only thing your customers care about. "Correcting my errors" should be the least of your concerns. Why don't you focus on correcting YOUR ERRORS!
    I must sincerely apologize, that "CORRECTING YOUR ERRORS" was not targeted at you! After I "sent" it i realized that I replied to the wrong post.. I have since deleted that post.
    All your points are 100% valid and I totally agree with you. Yes we did get way way way over our head like I already explained, the instant boom of this product is what caused all this kaos and absolutely nothing else.

    We are and already taking step to clean up everything rapidity as possible.. So to be entirely honest, we are doing the BEST we can. Its just really unfortunate that we weren't prepared for all the issues..

    *peace*

    Quad-Core JellyBean headunit... WTF!
    MimicsX2 - Whats your flavour ?

  7. #17
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    I'm going to go ahead and close this thread. The respondent (Dave) has communicated with the poster and others in regard to the issue and it appears that progress is being made to fulfill complaints.

    FYI if you have a problem related to an order placed and have not been contacted, please contact CustomGadz via email or PM directly. Contact me if your efforts fall short before starting a new topic on the same issue.
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