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Thread: Hauphauge customer service experience.

  1. #1
    Low Bitrate
    Join Date
    Sep 2003
    Location
    Virginia
    Posts
    59

    Thumbs up Hauphauge customer service experience.

    I just wanted to pass along an experience I had a few months ago with Hauphauge's customer service. I emailed their sales department about buying a replacement IR sensor cable because I lost mine on my 4 year old WinTV/FM card. They told me to contact customer service, who simply asked for my address. They then promptly shipped a replacement cable at no charge (not even freight) with no questions asked. I consider this exceptional customer service, especially since it was my fault for losing the cable.

  2. #2
    Maximum Bitrate eCarô's Avatar
    Join Date
    May 2003
    Location
    SE Michigan
    Posts
    810
    I second the vote that Hauppauge is a solid company. I have a PVR-350 (vid capture card), and love it.

  3. #3
    Maximum Bitrate EBFoxbat's Avatar
    Join Date
    Jun 2004
    Location
    Massachusetts
    Posts
    837
    I'll third that, got a replacement driver CD free and fast for my PCI-PVR
    ,./(0)3

    '04 Canyon 4x4 pickup

    [---PC on hold----working on external fiberglass "tool" box---]

  4. #4
    FLAC muldrick's Avatar
    Join Date
    Jun 2004
    Location
    South-Central PA
    Posts
    1,241
    While we're on the subject of customer service...Circuit City SUCKS!!!!
    So does Sears
    AtmosUSA.biz, E-Cig Mods
    "A great smoking alternative"

  5. #5
    Constant Bitrate
    Join Date
    Sep 2004
    Location
    In a barn
    Posts
    153
    dell rocks they bought subway for us today at work all 900 employs. not to mention the great health plans and great work place its like 12 6 foot subs here. they buy pizza too. 20 from pizza hut at a time... lots of cake.. free soda... etc. etc
    When in doubt, moo at things.

  6. #6
    Low Bitrate
    Join Date
    Jun 2004
    Posts
    98
    Big thumbs down to Hauppauge customer service.

    They allowed the development department and everyone else to create three things I have gotten from them that haven't required any customer service calls, nothing other than a download of the latest drivers and utilities from there web page.


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