Thank you for finally contacting me.
Please see the forwarded emails below for the complete history and understanding of my dissatisfaction with Western Digital.
The last portion of the saga, which is not covered in my documentation of this case is that on Nov 11, since I had made other arrangements to have the drive replaced, I sent email to Western Digital requesting that the RMA be cancelled. I received no reply from Western Digital. And again yesterday I forwarded the original mail requesting cancellation and received no reply.
Then, to my surprise, a drive shows up today. I wouldn't even have signed for the package if I hadn't been expecting other items and the sender had been evident at first glance. I received no notification that the drive was being shipped, and I'm sure that Scott informed you that there is neither a record of the drive being shipped, nor email notification being sent to me, as he told me.
The fact that I received the hard drive overnighted to me after I SPECIFICALLY requested TWICE that the RMA be cancelled shows a complete lack of attentiveness. Based on this, I would also have to assume then that my email also never made it to the Mr. Shakeel as I requested.
Let there be no doubt about it: after all the time wasted and aggravation I've had to put up with, under no circumstances will I pay to ship this drive back to WD, and I will take it to court if it boils down to it.
As I see it, the options are either:
a) WD sends a prepaid shipping label, or
b) uses this as the last opportunity to "set things right"
I keep being told that these screw-ups never happen at Western Digital..... but how can ALL of it happen to just me?
Are you still in the office? If so, I can be reached at home at xxx-xxx-xxxx now. If not, I can be reached on the cell phone at xxx-xxx-xxxx tomorrow.
I would be "happy" to "spend" even more time on the phone with "Western Digital," but in all honesty I'm not sure I can see what purpose this would serve: the documentation is all in front of you.