First guess would be that there is some setting on the laptop for screens. Probably manufacturer app rather than the default windows program. I know my old Acer had this where you could select "Presentation" mode, where both would be displayed or both, or 1 or the other. If you did it via Display Properties --> Settings, nothing would happen because that control was given to that 3rd party app.
When you reinstalled did you use a true XP disk, or the manufacturer's restore disk?



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