Chinese company will not send my screen back and its been 5 months !!!

**TheGuy** · 02-24-2007, 02:07 PM

Hello all I had a problem with my lilliput indash touchscreen

Heres what happened
My first e-mail

Hello I brought the above through ebay from your company

The product has been excellent
Up until this problem developed

The motorized mechanism has stopped working
When i start the car
The screen extends out from the unit
But the screen does not rotate to its 90 degrees angel
As there is something wrong with the mechanism inside
But I can hear the motors inside working

I am a senior member of mediacar.com and mp3car.com i know
I have not posted this negative experience on the forum yet as i believe your product to be excellent apart from this issue I have had

I would appreciate it if you suggested a method of getting the unit repaired or replaced

here are my details

Then in October

i have tried to contact you
i need your post code so i can send the faulty product

then he replied

By the way : I am so sorry for the late reply because i went to hospital for 4 days . so that why i can't go to work and no one will reply my email . please forgive me about this ...

According to fedex he got the screen back on the 8th of November
I have e-mailed him 3 times to ask the status of the screen but he has ignored me

So I thought I would come on here and send him this link
But it looks like im not the first

Anyways its up to him if he ignores me
but Mr sin if you want to play it that way I will shut you down

If you don’t reply I am going to show you the real power of the net

Ok its up to
i want what i paid for

this has been an advert for

Tracy
Sales Representative
Ex-Audio Electronics Ltd.
www.ex-audio.com
852-2687-6384 (HK)

And

To: Stephen Sin

Blk.A, Rm.804,

Goldfield Industrial Centre,

No.1 Sui Wo Road ,Fo Tan,

New Territories,

HONG KONG.

hello i need some help its been over 5 months and they still have not sent my screen back
what should i do next
i have one idea where i e-mail people bidding on his goods so as to hurt his pocket

but how do i get my screen back
im so ****ed off

if he did not want to fix it i wish i did not pay another £50 shipping for it what a bastard
anyideas

**stonestatue** · 02-24-2007, 04:36 PM

Originally Posted by TheGuy

hello i need some help its been over 5 months and they still have not sent my screen back
what should i do next
i have one idea where i e-mail people bidding on his goods so as to hurt his pocket

but how do i get my screen back
im so ****ed off

if he did not want to fix it i wish i did not pay another £50 shipping for it what a bastard
anyideas

I tend not to buy products from people that can't speak good English.

**blafrisch** · 02-24-2007, 05:06 PM

Lilliput was going to charge me to ship my screen to them in Hong Kong, to fix it, and to ship it back to me. Every email I had in contact with them was in terrible broken English. I was a little iffy on sending it to them especially with the charges it would cost to fix it and the inability to give me a return estimate.

Overall, the lesson that should be learned here is to go by better judgment as to whether sending an expensive piece of equipment to someone can't communicate with you is a good or bad idea.

**DarquePervert** · 02-24-2007, 05:56 PM

Actually, I think the more important lesson is to do business with people that speak the same language as you, and that buying from the lowest-price vendor isn't always the best course of action.

This is why I will not purchase my screen from an overseas Ebay reseller.

**jonessc** · 02-24-2007, 06:39 PM

Originally Posted by DarquePervert

Actually, I think the more important lesson is to do business with people that speak the same language as you, and that buying from the lowest-price vendor isn't always the best course of action.

This is why I will not purchase my screen from an overseas Ebay reseller.

you should have legal grounds under the sales of goods act, but would probably have to shell out court charges to get any where with it, the law should apply if there shipping to other countrys (im from uk but im sure you have a simlar legal process)

**stonestatue** · 02-24-2007, 11:28 PM

There are at least a few threads that complain of Lilliput's poor customer service performance. Some of them have many many posts.

**TheGuy** · 02-25-2007, 10:32 AM

Originally Posted by jonessc

you should have legal grounds under the sales of goods act, but would probably have to shell out court charges to get any where with it, the law should apply if there shipping to other countrys (im from uk but im sure you have a simlar legal process)

i wish i made a video of it and how it broke and put it on youtube that would have made them act quick

i am gonna speak to trading standards about this
and try and get someone who speaks chinese cantonese to speak with them direct

any other ideas

**eugene81** · 02-25-2007, 12:01 PM

sorry hear this...
things happen unexpectly...
just think u learned a valuable lesson
and if u do settle it then it's a plus...

now u should just call them...
it's an international phone call
but call them till you get something...
u can use www.skype.com for internet phone calls...

good luck....

**pRoFiT** · 02-25-2007, 05:18 PM

I bought a usb tv tunner from hong kong(ebay) and like a month later it died. Its been more then a year with no help from them. I tried to get an RMA to send back and they gave me the run around on checking the unit to see if it worked. I've been in the warrenty/electronics/computers/security/car audio/tech support business for 10 years! its broken i want a return! damn china!! Ive given up $50 bucks gone and not worth fighting for. I will just end up buying another one from someone else.

**macmini** · 02-26-2007, 01:07 PM

Majority of our electronics are made in china. Not all are bad, its just companies who cut major corners and use cheap components are the ones that have problems. Thearten them with a lawsuit, see if they will act quickly then. haha