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Thread: Mo-Co-So Hardware/Service

  1. #1
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    Mo-Co-So Hardware/Service

    Not a question but rather some feedback for the CarPC community. I purchased a few things from Mo-Co-So some of which included a couple of MiniTouch 700 monitors.

    I ended up getting the wrong bracket, but Chris was good about getting the correct one in the mail to me ASAP.

    While waiting for the bracket I decided to look into how to assemble the monitor. I didn't have any instructions and couldn't find any on ByBytes site or Mo-Co-So. Long story short I put the touchscreen on the wrong direction and in attempting to remove it to flip it over it cracked.

    I contacted Chris and explained hoping he sold the touchpanels separately. First of all he sent over a bunch of assembly pictures and the instructions I never got, then because I had never received them in the first place offered to ship me a replacement touchpanel at his expense.

    I should also note all of this happened via e-mail at 9:00pm in the evening. Really can't ask for any better customer service than that.

    I'm all to quick to jump on a vendor for horrible service, so I felt It only fair I posted up and gave praise for the awesome customer service I've received. It is so rare these days.

    Highly recommend Mo-Co-So.com

  2. #2
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    Could you post up the instructions for everyone? I'm hoping to order the MiniTouch from Chris within a month or so! Glad to hear your experience worked out!

  3. #3
    Maximum Bitrate kegobeer's Avatar
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    Quote Originally Posted by darroj View Post
    Could you post up the instructions for everyone? I'm hoping to order the MiniTouch from Chris within a month or so! Glad to hear your experience worked out!
    You can save a few steps by buying the kit - already removed from the frame, with all of the necessary hardware.

    http://www.mo-co-so.com/Complete-Min.../mcs-mtk-2.htm

  4. #4
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    Quote Originally Posted by kegobeer View Post
    You can save a few steps by buying the kit - already removed from the frame, with all of the necessary hardware.

    http://www.mo-co-so.com/Complete-Min.../mcs-mtk-2.htm
    Yes but you still have to assemble it. That is what I bought. If you don't have any instructions or never put one together before it is kind of hard to visualize how it is supposed to go. hence me putting the touch panel on the wrong way.

    I will put up the instructions in a few although I'm pretty sure Chris will be putting them on his site also.

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