Chimming in here also:
Not to jinx myself, but I've had excellant service from them. I actually had a problem where my browser sent two identical items to them to order. Before placing the order, they called me to ask if it was ok, that kinda stuff just doesn't happen anymore!
Another note, is that everytime I order something from the store it arrives with NO hassles and typically on time (in most cases earlier)
Make sure the address your trying to ship to is on the credit card "file" (if your shipping to a different address than the cards billing address....