Anyone else have poor customer service from MP3Car store?

**IntellaWorks** · 11-01-2005, 12:38 PM

Chimming in here also:

Not to jinx myself, but I've had excellant service from them. I actually had a problem where my browser sent two identical items to them to order. Before placing the order, they called me to ask if it was ok, that kinda stuff just doesn't happen anymore!

Another note, is that everytime I order something from the store it arrives with NO hassles and typically on time (in most cases earlier)

Make sure the address your trying to ship to is on the credit card "file" (if your shipping to a different address than the cards billing address....

**hotponyshoes** · 11-01-2005, 02:55 PM

I made an order last tuesday on the website, an usb gps, a 700idt, cd drive and a power supply. i paid $147 for postage and was for delivery on last friday. took the day off work to sign for my new toys, waited all day then got an email at 5pm (us time) to tell me the screen is out of stock (had it on the website when i ordered it) and i will have to wait 2 weeks! sent them a email friday, still not had a reply! as for call them, where can i find the number?

**heypachuco** · 11-01-2005, 03:10 PM

http://www.mp3car.com/store/

Up top, right next to the logo.......

**ODYSSEY** · 11-01-2005, 10:44 PM

**semovodka** · 11-01-2005, 11:30 PM

I also have had really good luck with mp3car.com. As stated, both times same day shipping from when I place the order. I have only bought around 350 dollars from them. 2 separate orders (Ampie, Then SP13000). Both, however, were delivered in less than 5 business days. Good tech help too, I called in about the SP13000 and they were a great help.

**gnomad** · 11-02-2005, 12:25 AM

Originally Posted by DustPuppy

Hi All,

It has been over a week, and I am yet to even receive confirmation that they have received my mails.

Thanks

We lost the system disk on the Exchange (mail) server in the office last week and it appears that some mail may have gotten lost in the process -- I just discovered earlier today that some of my mail got lost as well. The word has been passed on to our Windoze admin.

Please accept our appologies for the lack of response. I'll send an email over to Goce, our customer service manager, letting him know about the situation. Call in and ask to speak with him tomorrow and he should be able to get your order out the door the same day.

-p.

**shotgunefx** · 11-02-2005, 12:53 AM

Originally Posted by DustPuppy

Hi All,

I was at the MP3Car store and tried to purchase a motorised in dash LCD screen but the checkout backend reported my billing address and CC number didn't match.
...

Some address verifications systems are picky about formatting. I've had problems where I had to spell out "South" instead of "S." (and the opposite

)

Also times where I had to say APT instead of Unit for the floor. (Unit is the proper for my address), things of that nature.

So just try not using any abbreviations if you are, and if you're not, try abbreviating.

Is what you're typing match what's on the CC bill letter for letter?

**ODYSSEY** · 11-02-2005, 12:58 AM

Sadly, I have always been able to use my work address or home address and my card is never declined. Weirdness.

Edit: Was talking about other sites. I just use my work address as my billing. I don't bother with this separate billing/shipping. Must be you guys actually verify the address, were other sites just make you think they do.

**Zip-Lock** · 11-02-2005, 01:05 AM

The system does support different billing and shipping address. Your billing address has to be correct or it won't work.

Just call if you have any questions. We'll take care of it.