Anyone else have poor customer service from MP3Car store?

Hi All,

I was at the MP3Car store and tried to purchase a motorised in dash LCD screen but the checkout backend reported my billing address and CC number didn't match.

I have sent comments to the store on more than one occasion to see if it is an issue on their end, as i am sure I am the authorised card holder.

It has been over a week, and I am yet to even receive confirmation that they have received my mails.

I just want to know if this apalling lack of customer service is a one off, or if I should take my business elsewhere.

Any insight would be greatly appreciated.


Thanks

Nope, I have spent over 2000$ or more there, and I always get THE BEST service... same day shipping on most of my orders, etc...

You should contact the credit car company, as usually if these things occur it is because the address is somehow spelt differently, and it doesnt match up for the records... ELM STREET is not the same as ELM ST for computers, so you should have them spell it out for you, or check @ ur online banking site what the address they have on file is.

Also, you should call mp3car store if you have a problem, they are always very helpful, chances are your email didnt go through for some reason (or they replied and the answer didnt go through to you - spamfilter?)

I recieve nothing from MP3Car, I am just reporting my own experiences. If I have a good vendor experience I share it, if I have a bad one I share it too! :)

Try PMing Fiberoptic.... he has some thing to do with the store...

Terran

Many thanks.

Ill try your suggestions

MP3car store rocks and i have no issues despite being in the depths of Africa

Armen also rocks as well

cant complain about the service at all !

now if only there wasnt a bad apple in Australia somewhere that screwed up the 100% score.......

have only had one dealing with the store, but the service was great. Talk to fibreoptic. Give them a call if need be. I'm sure they will sort it out for you.

Quote:

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Originally Posted by SAScooby

now if only there wasnt a bad apple in Australia somewhere that screwed up the 100% score.......

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Bad apples aren't good. Hope it was thrown out. :lol:

Call them. Best support is always \/ia the phone.

i've personally met some of the mp3car store staff and they're awesome people. they seem very busy but always have time to help others.

Quote:

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Originally Posted by ODYSSEY

Call them. Best support is always \/ia the phone.

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lol, seems the embeded links bother you too.

I've always had excellent customer service from them. Call on the phone. They'll take care of you.