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Thread: Anyone else have poor customer service from MP3Car store?

  1. #1
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    Angry Anyone else have poor customer service from MP3Car store?

    Hi All,

    I was at the MP3Car store and tried to purchase a motorised in dash LCD screen but the checkout backend reported my billing address and CC number didn't match.

    I have sent comments to the store on more than one occasion to see if it is an issue on their end, as i am sure I am the authorised card holder.

    It has been over a week, and I am yet to even receive confirmation that they have received my mails.

    I just want to know if this apalling lack of customer service is a one off, or if I should take my business elsewhere.

    Any insight would be greatly appreciated.


    Thanks

  2. #2
    Raw Wave RoyN's Avatar
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    Nope, I have spent over 2000$ or more there, and I always get THE BEST service... same day shipping on most of my orders, etc...

    You should contact the credit car company, as usually if these things occur it is because the address is somehow spelt differently, and it doesnt match up for the records... ELM STREET is not the same as ELM ST for computers, so you should have them spell it out for you, or check @ ur online banking site what the address they have on file is.

    Also, you should call mp3car store if you have a problem, they are always very helpful, chances are your email didnt go through for some reason (or they replied and the answer didnt go through to you - spamfilter?)

    I recieve nothing from MP3Car, I am just reporting my own experiences. If I have a good vendor experience I share it, if I have a bad one I share it too!
    Roy

    2005 Range Rover 4.4
    Any ideas for putting a PC in this? :)

  3. #3
    The Vauxhall Vectra Project ccsnet's Avatar
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    Try PMing Fiberoptic.... he has some thing to do with the store...

    Terran

  4. #4
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    Many thanks.

    Ill try your suggestions

  5. #5
    Maximum Bitrate SAScooby's Avatar
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    MP3car store rocks and i have no issues despite being in the depths of Africa

    Armen also rocks as well

    cant complain about the service at all !

    now if only there wasnt a bad apple in Australia somewhere that screwed up the 100% score.......
    Nano ITX / 512 MB / 60 GB / Panasonic slot load / M1-ATX / Bu303 / Sound blaster 24 / PPi amps / rockford sub

  6. #6
    It ain't easy being a green moderator meddler's Avatar
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    have only had one dealing with the store, but the service was great. Talk to fibreoptic. Give them a call if need be. I'm sure they will sort it out for you.

    Quote Originally Posted by SAScooby
    now if only there wasnt a bad apple in Australia somewhere that screwed up the 100% score.......
    Bad apples aren't good. Hope it was thrown out.
    Never let the truth get in the way of a good story

  7. #7
    Unregistered User ODYSSEY's Avatar
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    Call them. Best support is always \/ia the phone.
    ODYSSEY

    Quote Originally Posted by Tidder View Post
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  8. #8
    Variable Bitrate
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    i've personally met some of the mp3car store staff and they're awesome people. they seem very busy but always have time to help others.
    2001 Acura CL traded for a 2006 Subaru Legacy GT
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  9. #9
    SMKFree liquid_smoke's Avatar
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    Quote Originally Posted by ODYSSEY
    Call them. Best support is always \/ia the phone.

    lol, seems the embeded links bother you too.
    01101100 01101001 01110001 01110101 01101001 01100100 01011111 01110011
    01101101 01101111 01101011 01100101

    beer replenishment fund
    http://www.mp3car.com/vbulletin/rr-faq/
    mp3car live search

    i have joost invites, just hit me up for one.

  10. #10
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    Bugbyte's Avatar
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    I've always had excellent customer service from them. Call on the phone. They'll take care of you.
    Quote Originally Posted by ghettocruzer View Post
    I was gung ho on building a PC [until] just recently. However, between my new phone having internet and GPS and all...and this kit...Im starting to have trouble justfiying it haha.
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