Ex-audio store warranty issues

**88Vette** · 07-02-2006, 09:36 PM

Originally Posted by eurocarpc

I had mine for less than a year.

Sorry for my English, but... What do you mean by "fill a charge back"?

If you paid by credit card you can file a complaint with the credit card company.
If you paid by PayPal you can file a complaint with them.

Good luck my friend!

**2k1Toaster** · 07-02-2006, 11:59 PM

Originally Posted by 88Vette

If you paid by credit card you can file a complaint with the credit card company.
If you paid by PayPal you can file a complaint with them.

Good luck my friend!

This should only be used as a last resort. I hate people that abuse this or use it for the wrong reason. You bought it. Pay for it. If it is not what is advertised and they won't accept it, then email them with your intent to file a complaint and see what happens.

When you file a complaint, the credit card company refuses to pay the amount to the store. This means you get something for free (dishonest) and the store is now out both the amount you paid, and the percent the credit card company charges for a credit buy, and a fee for a complaint. It is a pain in the *** if it happens to your store/business and you wouldn't want that to happen to you. So try before you screw them over completely.

I agree they should be better at responding by email, but try again at least with a threat of a complaint. If they don't bother to respond, them too bad for them.

**eurocarpc** · 07-05-2006, 12:51 PM

I used a credit card and paypal.

I sent them this email 5 days ago:

"Ten days after your last message, I still have no news about my monitor.

I am now considering to take legal action and to vote negatively against you through e-bay and since I am considering this a complete fraud. More than one month and ten days have passed since you _received_ the item; and here I am, with no screen and no money.

This is totally unacceptable."

Obviously, they didn't bother to respond.

Time for a different strategy?

BTW, and totally OT; to releive some stress... 2k1Toaster, your avatar rocks

**Ces///M3** · 07-08-2006, 12:24 AM

If you paid by paypal, good luck with that one, their customer service sucks. A couple months back they charged me twice for the same product, It took me well over a week of calling them constantly for them to even acknowledge that I was charged twice for the same product. In the end they didnt even do anything about it, my bank ended up crediting me and taking it up with them on their own time. UFCK PAYPAL

**kickercivic1** · 07-08-2006, 12:28 AM

call you credit card company and tell them what happend.

**RedGTiVR6** · 07-08-2006, 12:35 AM

Originally Posted by Ces///M3

If you paid by paypal, good luck with that one, their customer service sucks. A couple months back they charged me twice for the same product, It took me well over a week of calling them constantly for them to even acknowledge that I was charged twice for the same product. In the end they didnt even do anything about it, my bank ended up crediting me and taking it up with them on their own time. UFCK PAYPAL

sounds like you would do good to check this page:

http://www.paypalsucks.com

I've had my fair share of dealing with PayPal, I've even reported them twice for two different instances to the govt...

**kickercivic1** · 07-08-2006, 12:47 AM

If you paid with your credit card, then you can put in a chargeback to your bank for "non-received goods." If you put in a chargeback for "unauthorized use," you will be in violation of PayPal's user agreement and PayPal will put that amount negative to your PayPal account. Either way, if you have no money in there now, you will go negative. If someone pays you for something else, PayPal will keep that money to offset your negative balance and you will be expected to reimburse PayPal. They will continue to keep any money anyone sends to your PayPal account. You will not have access to your account. This is known as "freezing" your account. You will never be able to use that account again, until you pay PayPal the money.

**eurocarpc** · 07-19-2006, 06:20 AM

Well, at least, this thread is the first Google result as you search for "ex-audio sales".

Last news is I proposed them paying the €100 they asked me for the screen replacement and shipping, but changing the screen for other items with a similar value in their store. Again, they refused. These guys really suck!

Next step, publishing the 35 e-mails I sent (/received from) them. (Maybe somewhere else...)

**CarTotal** · 07-19-2006, 06:40 AM

heh,
I wanted to order a screen at ex-audio. At the last moment I changed my mind...good thing I did.

I wonder why they're called... EX.....audio mmmmm

**eurocarpc** · 07-19-2006, 07:31 AM

That was an intelligent move. That's what really hurts them. Almost used a smiling smiley, but sadly, :'( this is more adequate to my situation.

I want my money or monitor baaack!