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Thread: Ex-audio store warranty issues

  1. 06-19-2006, 03:56 AM #1
    eurocarpc
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    Ex-audio store warranty issues

    Hi there everyone!

    More than one month has passed since I received confirmation from the Ex-audio store that they had received an indash monitor I sent them. I'm having trouble communicating with them because the guy who answers my emails seems not to understand me. (My English is by no means perfect, but I'd say I can make myself clear sometimes...)

    His name is Yan (yan -/@ /* ex-audio.com ) and I wondered if you know other personnel within the ex-audio sales dept. who could take care of this.

    Thanks in advance.
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  2. 06-19-2006, 04:08 PM #2
    RedGTiVR6
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    who is ex-audio?

    I've never heard of this company before?

    is this something specific to spain?
    Jan Bennett
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  3. 06-19-2006, 04:23 PM #3
    MatrixPC
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    This guy sale screen and such on fleeebay. I haven't buy anything from them, but if you need warrantee info, good luck. Like many other fleebay saler, once you receive the good, you on your own.
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  4. 06-19-2006, 07:35 PM #4
    eurocarpc
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    Ouch! I hoped the answer was going to be totally different.
    My project: double indash, Golf IV
    http://www.mp3car.com/vbulletin/lcd-display/78848-double-indash-2x-lilliput-7-motorized-in-golf-iv-post841754.html
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  5. 06-23-2006, 12:13 AM #5
    eurocarpc
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    This is getting worse day by day... Last email was something like "warranty won't cover your monitor repair". They just asked me for another 70€ (86USD) for the repair and shipping costs :S
    My project: double indash, Golf IV
    http://www.mp3car.com/vbulletin/showthread.php?p=841754
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  6. 06-23-2006, 12:21 AM #6
    2k1Toaster
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    I have an Ex-Audio screen, and it works fine except for me blowing up the 800x600 resolution (different story), but they don't do warranties or returns. They are a Chinese eBay company based in Hong Kong. Once you get your stuff, they are rid of you forever. If you send back a product "under warranty" they will probably tell you, you broke it your fault, and you have to pay for shipping both ways to china plus a cost for their time. If it breaks, buy a new one.

    Simply put, good luck getting your screen back, and even if eBay auctions say warranty, there isn't one. That's why it is eBay...
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  7. 06-23-2006, 01:56 AM #7
    smellygas
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    I purchased a screen from Ex-Audio, which turned out to be defective. However, in my case, all I had to do was e-mail Ex-Audio, mail the screen back to them (to China), and they sent me a new one a few weeks later. For a foreign company that sells products over e-bay, I was pretty satisfied with the service.

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  8. 07-02-2006, 04:46 PM #8
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    How long did you have it before you sent it back for repair?
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  9. 07-02-2006, 04:53 PM #9
    kickercivic1
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    fill a charge back. It will make him understand english quick.
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  10. 07-02-2006, 09:08 PM #10
    eurocarpc
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    I had mine for less than a year.

    Sorry for my English, but... What do you mean by "fill a charge back"?
    My project: double indash, Golf IV
    http://www.mp3car.com/vbulletin/showthread.php?p=841754
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