# re: Dell Inspiron 8600 Issues 4/30/2005 5:50 PM Darrin
Hey people. I just spent half of my day on the phone with Dell, explaining what i think a lot of you are dealing with but probably don't even know. This might take awhile to explain but bear with me and read it, because it might be pertinent to your situation. READ ON>>>>>>>>>>>>
My girlfriend got an Inspiron 8600 in December of 2003. It ran fine for about 6-7 months at which time the AC Adapter went bad (DP/N: 5U092, 19.5V/3.34A/65W). I bought her a replacement on ebay, same part number (we probably could have gotten one under warranty, but oh well). She then realized after getting the replacement adapter that the battery would no longer charge, not only that but Windows
didn't even recognize that a battery was there. So she pressed on without a battery, just plugging the adapter into the wall when she wanted to use the computer. 2 months after I bought her replacement adapter a drink was spilled into the keyboard, frying the system. Dell wanted $800 to fix it, she said screw that and came to accept a life without her laptop
Fast forward until about 3 weeks ago, when I started pestering her about when she was getting her computer fixed. She didn't want to pay Dell $800, so I said "what the hell, I know a thing or 2 about computers, I will fix it for you" (figuring I could buy replacement parts on Ebay). So I started taking apart her computer, looking at the components, and this is when I made the BREAKTHROUGH!!!!!!!
I SUGGEST THAT ALL OF YOU WHO ARE HAVING ISSUES DO THIS: look at the bottom sticker, the one with the DELL logo, www.dell.com
, FOR USE WITH ADAPTER PA-10 or PA-12. Look at the amperage requirement. The label on my girlfriend's computer says 4.62A. Her Inspiron 8600 requires 4.62A in order to properly function. A 4.62A requirement equates to 90W of power
. Now compare the amperage rating on your computer to the Output amperage rating on your AC Adapter. The adapter that Dell shipped with this computer WAS ONLY 3.34A, and 65W. DELL SENT THE WRONG AC ADAPTER!!! This explains why the first adapter went bad, why the battery went bad, and probably why a lot of you are having the same problems. The adapter is not providing enough power to the computer, and in the meantime the computer is trying to pull that power from the adapter, straining it to the point of destruction.
If you have Dell Part Number 5U092, the 3.34A 65W adapter (the same one that came with my girlfriend's 8600), check your computer to see if it requires 4.62A (the 90W adapter). I found 2 Dell AC adapters that output 4.62A: P/N: 7W104 and P/N: 9T215. Maybe one of these adapters is what you need.
So after spending hours on the phone explaining the situation and escalating to supervisors and talking to complete idiots, I was able to score a new adapter, the CORRECT one (4.62A) AND a new battery. One major obstacle I encountered was that Dell Technical Support thinks the 3.34A adapter works with this model, even though it says right on the computer that it needs 4.62A. So whatever documentation the Dell Tech Support people have is wrong. There may be some Inspiron 8600s that only require 3.34A, but not mine.
I told the supervisor that this was a very serious issue, many people are experiencing this, and this is the kind of thing that results in class-action lawsuits. She said she would pass the information along to management, so cross your fingers for some sort of recall in the near future.
I encourage all of you having these adapter/battery/power issues to contact Dell and make a fuss. They need to know the severity of this situation. Not only that but they are telling some of you to replace the motherboard, etc. when in fact the whole thing could be solved simply by replacing the adapter.
Good luck, I'm interested to hear about some of your other experiences!