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Thread: FM/DAB digital radio - THAT WORKS!!

  1. #791
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    More than 65 for this board? Oh dear. No offence, but it's not exactly a top quality product (I've already had to re-solder mine twice and I'm not the only one) and you can get complete radios for less than a third of that.

    To be fair, I can understand if randel is a little annoyed if he's had no contact for weeks, it doesn't take much to keep customers updated.

    Are you struggling to get the Venice7 modules? Maybe just sell the boards, people can always pop in a Venice module from a cheap radio.

  2. #792
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    We only sell complete units rather than boards only. This is because :-
    1. The only radio you can get Venice 7 modules from are pricey and often you have to flash firmware. Trust me - it would cost more to buy the board + radio to get the Venice module from than we sell the complete unit from.
    2. We wouldn't be able to fully support our software if people were flashing their own firmware.
    3. People want a complete unit. We have been told this and sales prove it.

    Awaiting stock and dispatched emails are sent out to customers to keep them up to date.

    No, we are not struggling to get modules. I just had to increase my order with the supplier after the large amount of orders we had after the newsletter was sent out by Centrafuse. Modules take 4-6 weeks to arrive as they have to be programmed with the firmware (blank by default) and then shipped over to us and the ODM have a Christmas rush on at the moment hence the additional delay (usually it is 1-2 weeks). They have told us they should be with us by mid October tho as we have already been waiting nearly 4 weeks.

  3. #793
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    Hi Craig,

    Have been away from the forums for a few days working on my car, one of the additions was a carnetix powered USB hub. This hub has a resetable fuse on each of the four ports to handle the power for the USB devices plugged into it. As we know there have been those voltage warnings on some peoples computers (particularly lenovo / IBM). When I plug my radio into the powered hub it trips that fuse and disconnects that port from the rest of the hub, the other ports continue to function fine. I don't see a warning pop up in windows. This happens on all ports, and other devices are fine.

    So I did the fix outlined in the manual using FT_Prog, but still no go. Even after doing that fix i still get the warning flash up and disappear on my lenovo T60. Any ideas? Has anyone used the ultimate radio via a carnetix hub before? I really don't have a spare port to use a double USB adapter either ...

    Side note - I'm guessing I will have to reinstall the drivers as it flashes something on the board? When I plugged it into my laptop after changing the max_bus power (or whatever it was) it appeared as a new device and wanted drivers etc. Bit bummed out at the moment as I've been slaving away for days but having problems with the bits and pieces. Oh well, thats the game!

  4. #794
    Maximum Bitrate boelle's Avatar
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    Just to throw a spanner in the works my unit from craig stopped to work the other day. I was asked to check for soldering etc. And so i did. And even messured voltages. As just to be 100% sure i resolderd all joints. Still it shows up as a com port like it should but that all, the venice board is total dead.

    It has been working fine thou the times i have had it connected, reason why it has not been used much is that i have been building my install on the dinner table so i only have to correct cable lenghts when going in the car. So all in all the tuner has not been used very much from when i got it.

    But i can nod yes to what i read in the last posts, i also had to wait for the tuner to show up. But i got a mail once in a while with updates, if i dont remember wrong i had to write to craig when his estimates for delivery began to slide.

    And now to what can seem like a rant, but it's more to help you craig:

    I did warn you about the assembly quality, and i also told you what level of skills i have trained for (everything i can get except military standards for soldering and remove insulation from a wire)... what i warned against was massive excess soldering, every joint was a ball instead of moutain shaped like it should. This is a combo of to much solder, to low heat and to short time heating up the joint to be soldered. Next problem is that the lead of each component is way to long, you need to cut them closer to the board. Today you can get a special cutter that cuts the lead at the board and squezzes the lead flat so that the component does not fall out. And the price for that cutter is the very close to the same as a normal one. And i also warned you against the broken tracks, to a limit you can repair a broken track, but it's better to take a bit of extra care and have the product in a better state when it ships out, remember that it will sit in a car with lot of vibration, heat, cold, mouisture etc.

    Somewhere i even think i offered you to help with assembly for free as i was out of work and could use something to keep me from going insane.

    And a small plastic box would not hurt either for those installing it under the seats etc.

    And since the venice chip do have the option for digital out why not at least offer that as an option, just design the board so that it only takes a few minutes to solder in the extra components required. Usb audio should also be an option, adding an extra usb connector would not harm it. optical out might be overkill but why not offer it? customer want and customer pays, let them decide.

    As i have been in touch with silicon directly i dont understand why you choose to ship with master fw... silicon gave me the option to have either master or slave fw at the same price. They only required me to buy 5000 units a year in 1000 unit batches... and i'm very realistic, there is no way that no one will ever sell even 1000 units, not even if there was standalone software so that everyone could use it, there are enough usb sticks that offer both DAB, DAB+ and some even have DMB.

    I still hope that i can get my tuner replaced, and i would even be more happy is it was a V5 with slave fw, the only real option for a pc as i see it.

    And if all above is taken to personal there are still the good old silabs down in the basement.

    a small PS, if it's all starting to fall apart then give up and let other take over the production and selling the tuner. There are enough willing and also enough with the knowledge to do it right
    Blessed are the "cracked" for it is they who let in the light.

  5. #795
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    soyfish: Are you sure it still shows 300ma after reprogramming (ie disconnect it, close the program, reconnect and open the program again to refresh)? If so, I am out of ideas really. I use the same hub as you actually. Contact me using http://www.coolapplab.com/contact_us/index.html and I will arrange a board swap which should solve the problem.

    boelle: Your unit has been damaged from what you have told me (likely one of the larger capacitors knocked out of place). I have a ticket open with you and I will arrange a board swap as well.

    With regards to board quality, these are actually going batch production in China anyway now so that will solve the problem. The plastic enclosure is pricey and would add to the cost but I think we will offer it as an extra in future as the new design fits inside an enclosure nicely.

    As for both digital out and the master firmware, you are mistaken. I have spoken with my contact who buys the modules in bulk from Frontier for radios he produces in bulk for various companies and they want $50,000 one off payment for the slave firmware. He only uses the master firmware so I would have to pay that if I wanted this and the market isn't big enough for it. The slave firmware works JUST AS WELL as we have proved with our software. Yes, we have to emulate things but nothing wrong with that - it works JUST AS WELL. As for the digital output, this also is a one off cost to get the firmware for as the standard master firmware that is free doesn't support it.

    We are not planning on giving this up - we are just getting going as with the batch production. Also, we are "doing it right" already. We have many customers very happy with this unit...

  6. #796
    Maximum Bitrate boelle's Avatar
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    Quote Originally Posted by craigbrass View Post

    boelle: Your unit has been damaged from what you have told me (likely one of the larger capacitors knocked out of place).

    Strange, I have had them all out and checked and then put them back in

    I have a ticket open with you and I will arrange a board swap as well.

    I was more thinking of a refund and mail the complete unit back

    As for both digital out and the master firmware, you are mistaken.

    Hmm... Then the sales agent at Frontier are also wrong since he was the one that told me. I was given the option to order 5000 units a year in 1000 unit batches, free chioce of firmware.

    I have spoken with my contact who buys the modules in bulk from Frontier for radios he produces in bulk for various companies and they want $50,000 one off payment for the slave firmware.

    Again I was told otherwise by Frontier

    Yes, we have to emulate things but nothing wrong with that - it works JUST AS WELL.

    It works yes, but not as good as it could have

    As for the digital output, this also is a one off cost to get the firmware for as the standard master firmware that is free doesn't support it.

    Again I was told otherwise by Frontier
    Blessed are the "cracked" for it is they who let in the light.

  7. #797
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    I was more thinking of a refund and mail the complete unit back
    That is fine also - send it back and we will provide you with a full refund.

    Hmm... Then the sales agent at Frontier are also wrong since he was the one that told me. I was given the option to order 5000 units a year in 1000 unit batches, free chioce of firmware.
    I think who you were dealing with was mistaken. I am not 100% sure why you are even contacting Frontier in the first place but the sales guy for Europe no longer works there. The company I deal with deals directly with the person anybody would deal with if they contacted FS sales and he has been told that a payment of $50k is needed to get the slave firmware and an additional $25k for digital output. That is the way it is. Simple.

    It works yes, but not as good as it could have
    Incorrect. It works PERFECTLY well and customers will agree with this. Only one disadvantage but it is no biggie anyway (not being able to see signal strength at the same time).

    If you could return the unit, I will provide you with a refund and then you can stop posting on this topic as you no longer will have the unit so no need - you are giving a false representation of what the rest of my customers are happy with. That simple.

  8. #798
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    Quote Originally Posted by craigbrass View Post
    Correct. Price will be going up any day now - just haven't got around to increasing it. As such, best to preorder it now.
    What your jacking up the price, serious

    forget that, it's bad enough our AUD$ is crap, but paying more that the current is well
    New Car PC Build list in progress

  9. #799
    Maximum Bitrate boelle's Avatar
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    Quote Originally Posted by craigbrass View Post
    That is fine also - send it back and we will provide you with a full refund.

    Ok, you should have it by the end of next week. Any special adress to use?

    I think who you were dealing with was mistaken. I am not 100% sure why you are even contacting Frontier in the first place but the sales guy for Europe no longer works there. The company I deal with deals directly with the person anybody would deal with if they contacted FS sales and he has been told that a payment of $50k is needed to get the slave firmware and an additional $25k for digital output. That is the way it is. Simple.

    Why? Just for the fun of it and to see if it was right about the 50K$ and 25K$. I just used the contact form at http://www.frontier-silicon.com/contact/index.asp and a guy named pablo responded. And i got quoted in and not $

    Incorrect. It works PERFECTLY well and customers will agree with this. Only one disadvantage but it is no biggie anyway (not being able to see signal strength at the same time).

    Whatever it's a no biggie or not is a matter of taste

    If you could return the unit, I will provide you with a refund and then you can stop posting on this topic as you no longer will have the unit so no need - you are giving a false representation of what the rest of my customers are happy with. That simple.

    At least I know a few others that are not so happy. Me stop posting here, nah.
    Blessed are the "cracked" for it is they who let in the light.

  10. #800
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    What your jacking up the price, serious

    forget that, it's bad enough our AUD$ is crap, but paying more that the current is well
    If you order order now, you can avoid the price rise. I still haven't got around to increasing the price yet.

    -------------------------------

    Ok, you should have it by the end of next week. Any special adress to use?
    Address on our website will do.

    Why? Just for the fun of it and to see if it was right about the 50K$ and 25K$. I just used the contact form at http://www.frontier-silicon.com/contact/index.asp and a guy named pablo responded. And i got quoted in and not $
    I have also had direct as well as indirect contact with Pablo and that was the information I got. Even if it isn't correct, I am not exactly going to buy 5,000 units. The market is nowhere near big enough for that.

    At least I know a few others that are not so happy. Me stop posting here, nah.
    Well after returning the unit and getting your refund, there would be no further need to post in this topic would there?

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