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Thread: FM/DAB digital radio - THAT WORKS!!

  1. #811
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    Quote Originally Posted by craigbrass View Post
    Randel: As I already told you in a ticket, if you want a refund, you can have one but keep in mind the price would of gone up by that point. No need for posts like this. Let me know in the ticket and I will get it issued.
    Hi Craig,

    As per ticket, I wasn't offered a refund..... nor did I ask for one
    Quote Originally Posted by craigbrassticket
    Randel Spence - User - 26/09/2010 @ 05:44
    Hi there,

    Wondering when I may see my radio? I placed an order on the 2/9 and it still has not shipped???

    Randel




    Craig Brass - Staff - 27/09/2010 @ 16:49
    Dear Randel,

    Thank you for contacting us and apologies for the delay with your order. We are waiting on more stock of the Venice modules used in the radio. They should be arriving in 1-2 weeks and then your order will be sent out. It will then take 1-2 weeks to arrive with you.

    Best Regards,
    Craig Brass,
    Craig Brass Systems
    to be honest, I appreciate the effort that has been put into this radio, I just feel an e-mail or some form of information when ordering advising of said delays would of been nice..

    I only received 2 e-mails - one saying my order was processed and one saying my licence was available. nothing indicating that there was a shortage....or delay in processing.

    So, I think people should be aware of the required waiting times....


    Quote Originally Posted by mzhussein View Post
    Randel:
    I'm in the same boat as you but (except ive been waiting longer)
    so how long have you been waiting mzhussein?

    Quote Originally Posted by RevheadKev View Post
    Randel, companies make items for 2 reasons, out of stock and incoming orders.
    If a company only made items for stock then a flood of orders would always see them out of stock.
    If a company only made items for incoming orders then everyone would have to wait and the cost would be higher because of the small assembly runs.
    Taking orders while out of stock is common business because it allows them to forcast the demand and appropriately schedule a larger assembly batch. For you the customer it also proofs you against exchange rate fluctuations or postage costs increasing the price.
    thanks for the business lesson Kev, I do run my own business and am aware of how things work, however I do also understand customer service. When I ordered my last new car, I received it quicker than this.... and I didnt have to pay until I received it! I dont really care about the cash, its the way it was done...

  2. #812
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    As per ticket, I wasn't offered a refund..... nor did I ask for one
    Well if it wasn't offered, the offer is open as with anyone who has placed an order but not yet got the product.

    I have taken your comments on board regarding communication and will be sending out awaiting stock emails in the future which detail approximate wait times. This should get implemented into our system over the weekend.

    Regarding information on the website when ordering, with a few other businesses I am involved in, I have found this isn't the best way to do things. With one business in particular, when this message went up, sales would drop around 60% for that item where as if we emailed automatically after the order, refund request rate was only about 5%.

  3. #813
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    Quote Originally Posted by craigbrass View Post
    ......
    where as if we emailed automatically after the order, refund request rate was only about 5%.
    and if I had received that e-mail I wouldnt be on here whingeing....


    thanks for the refund offer, but i will wait and see how accurate the 2 to 4 weeks to receival is....

    is this still an accurate delivery time frame?

  4. #814
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    and if I had received that e-mail I wouldnt be on here whingeing....
    Correct and why we are implementing the change to automatically notify customers when we mark an order out of stock.

    is this still an accurate delivery time frame?
    Yes.

  5. #815
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    Dec 2009
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    been waiting since 31/08/10.....but if there updated boards....not really bothered....i personally think craig has got a bit too much stick for things which are out of his controll...i cant help think that if he didnt have to partake in silly banter (earlier on today) hed be able to further improve the product....

  6. #816
    Constant Bitrate soyfish's Avatar
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    Mar 2008
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    Thank you Craig, I will contact you directly once I have done a bit more troubleshooting like you suggested.

    Can I say Craig has been a consummate professional when I have dealt with him and for people to air private matters in a public forum is juvenile and a real representation of their personality.

    Craig - I am a satisfied customer, sometimes there is a bit of stuff that needs to be worked through, but hell we are all carpc owners and only have ourselves to blame. If we didn't enjoy it we would stick the head units back in the car and forget about it but that isn't how we roll.

    Anyway, enough commentary from me, all further posts will be on topic, ie TECHNICAL.

  7. #817
    Newbie wiraone's Avatar
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    I've just received my DAB module last week and managed to get it half working right now. When I said half working, it works with Centrafuse 3.1 but not all the time. I've downloaded I guess the latest plugin from craigbrass.net .. managed to get it working after setting the port speed manually to 115200 but:

    1) The station and status on the top are displayed doubled .. both on the left and on the right side.
    2) Sometime the plugin will flipping on & off .. and touching any buttons didn't have any effect and sometime this will causes me to restart the whole PC.
    3) Whatever favourite stations that I've saved seems to be gone when exiting Centrafuse.
    4) Sometime I lost control to the radio, exiting Centrafuse or even after restarting the PC, the radio will still kind of 'switched on' .. I need to use the radio.exe to reset it back.

    Now wondering if my long USB cable causes the problem with lost control on the module. Haven't really play around with the standalone player yet.

  8. #818
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    With this new board coming out, will there be mounting holes as I didn't see any in the first version.

    Honestly, i wish i could order 1 now and take advantage of the $AUD atm, but would prefer to see how the new board goes with bugs and build quality.

    Cheers
    Kosti

  9. #819
    Constant Bitrate
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    Jun 2006
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    188
    Hi Guys, just an update. I had my first new PCB delivered the other day and there were a couple of issues I had with it. I couldn't get the filters right and was getting a load of noise coming in from somewhere. Thus I have designed a new one that I have sent away to be manufactured. .

    I have offered it to Craig to sell but he has not replied to my emails, I have a list of beta testers and I shall be contacting them shortly. I apologise for the delay I'm in the process of moving.

    I've been reading some of the disturbing comments on the forum and noted the assembly issues that people have had. I have my views on the assembly which I have shared with Craig and I guess he is acting on them now with his new board.

    Thanks NRG
    The epitome of Function over form and is probably the best Car PC in Europe.
    Visit my Homepage

  10. #820
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    May 2009
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    Hi

    I'm afraid that the plug-in still does not work for me. I have to manually turn on 'Monitor' mode for the line-in within windows otherwise I can't hear anything. Also, it still does not store presets.

    I've got a work-around for the former issue and thats to use a 'standard' FM radio plugin with the audio sources set up correctly. I go into the dab plugin, start that up, then go into the dummy 'Infill' FM radio plugin, and start this. The audio source/dest then gets setup correctly and I can hear the radio. In the DAB plugin, I have no source or dest setup at all - letting a standard FM radio plugin sort this out instead in the standard centrafuse way.

    When I get the chance over the winter i'll write my own plugin!

    On another note, someone else posted here about their Carnetix USB hub tripping then they connected the radio. I don't think that setting the allowed current on the FTDI USB<-->Serial device will have any effect here because the trip is outwith the enumeration of the device on USB. Its a simple electronic fuse on the power lines to each USB port that trips if a larger than allowed load is connected. The DAB board will have a instentanious surge current upon connection. I think its this instentanious current (caused by the monster caps) that causes the fuse on the USB socket to trip. Not a massive amount you can do about this, but you could use the FTDI utility to mark the DAB board as 'self powered', and then break the +5V power line from the FTDI daughter-board to the main board and have the main board fed directly from the 5V from the carnetix PSU.

    You could probably prove that high initial surge current was the cause by plugging the unit into a standard USB socket, then quickly transferring it to the carnetix hub, and seeing if it still tripped. The caps should retain some charrge during the swap so the instentanious current would not be so high when connecting to the carnetix.

    Its only the fact that the carnetix USB hub has electronic fuses on it that causes this, other USB ports should be fine - windows will deal with high currents its-self during enumeration.

    Nigel

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