Well if it wasn't offered, the offer is open as with anyone who has placed an order but not yet got the product.As per ticket, I wasn't offered a refund..... nor did I ask for one
I have taken your comments on board regarding communication and will be sending out awaiting stock emails in the future which detail approximate wait times. This should get implemented into our system over the weekend.
Regarding information on the website when ordering, with a few other businesses I am involved in, I have found this isn't the best way to do things. With one business in particular, when this message went up, sales would drop around 60% for that item where as if we emailed automatically after the order, refund request rate was only about 5%.