I know kind of how you feel. I bought a Pioneer drive (model DVR-K05) from a site to remain unnamed (cough NewEgg cough) and it showed up with no bezel, even though the description said it was black. Contacted them and they offered a refund or replacement or $10 credit. Anyways, I "made" my own out of cardboard for the time being. Just cut a slot out for the disc to fit through. A very simple program can be made using AutoIt (http://www.autoitscript.com/autoit3/downloads.php) to eject the disc without the need to push the eject button on the drive itself.