can anyone help?
I installed the new version of iguidance v2011 on my Windows 7 64bit computer after removing a working copy of v4 and rebooted. After the install all seemed to work perfect till I double-clicked on the icon to start it and got the following error:
Problem Event Name: BEX
Application Name: iGuidanceNPC.exe
Application Version: 18.104.22.168
Application Timestamp: 4cd91ab1
Fault Module Name: iGuidanceNPC.exe
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 4cd91ab1
Exception Offset: 0011edb4
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 5748
Additional Information 2: 5748c74f961c02f8fdea54d25d631c63
Additional Information 3: 7511
Additional Information 4: 751194d52c45a6a220a84cddd3e441d3
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I uninstalled the program and rebooted, reinstalled it, rebooted again and the same problem after several reboots. I am not sure whats the problem with this software and could use some help. All thoughts and answers will be greatly appreciated.
can anyone help?
I sent their support an e-mail and was told that there is no patch:
Are you referring to v2011 evaluation? There’s no patch file available for this version as iGuidance has been tested to work w/ Windows 7 32 AND 64 bit OS w/ exception of Enterprise edition. If what you have is the Enterprise edition, then you’ll need to do the following:
1. right-click on the iGuidance short-cut on the desktop,
2. select "properties",
3. select "compatibility" and set "run this program in compatibility mode for Windows XP SP3".
I also called them and they said just do whats above and thats it..