Page 6 of 7 FirstFirst 1234567 LastLast
Results 51 to 60 of 62

Thread: NEW Xenarc 705TSV Monitor

  1. #51
    Low Bitrate
    Join Date
    Oct 2007
    Location
    Vancouver, BC
    Posts
    110
    Quote Originally Posted by Kevin_S View Post
    So all that time he was blaming me, going so far as to call me ignorant... and now they admit the unit needs a firmware update. Amazing support. A bunch of jackasses if you ask me.
    not sure who you talked to, but Jimmy Hu has been very professional with me.

  2. #52
    Newbie
    Join Date
    Nov 2007
    Posts
    25

    Professional?

    Initially I talked to some other support tech, then they forwarded it to Jimmy. Re-read this thread for some highlights. Here's my favorite...

    Quote Originally Posted by Kevin_S View Post
    Anyway another Jimmy response:

    "I have tried my best to help you to achieve something that is uncommonly used. There is nothing further I can do if you are still not satisfied. The truth is clearly that our monitor is working as advertised, just like how most major brands advertise their TVs. And the truth is, you are unhappy just because your video card cannot support 800x480. Many other customers are happy using our monitors at 800x480 as well as other common resolutions. Go ahead and let other people be the judge whether its we are at fault or you are just being ignorant."
    His response is nowhere near professional. Despite my numerous clear explanations he remained insistent that there was nothing wrong with the product. He suggested getting a graphic card that supports 800x480 when I told him multiple times I already had one and as both you and I know it wasn't showing proper 800x480. He suggested trading in for a 700TSV.

    Read his reply above, and you be the judge. Were you one of the "many other customers" happy using their monitors at 800x480? I'd say not since you called them to complain/inquire about it. I wasn't happy either.. thats 0 for 2.

    Was the truth really that I was unhappy because my video card cannot support 800x480? See my screen shots ealier in this thread and you will see that it's far from the truth.

    Was there really nothing further he could do if I was still not satisfied? In fact, their was... your e-mail is proof of that, they have a firmware upgrade to correct the defect.

    I know they treated you a lot better than me but pretend you are the recipient of that reply and let me know how professional you'd think Jimmy really is. I guess he is professional, if by professional you mean a lying sack of maggot-laden dung.

    Was Xenarc at fault, or was I just being ignorant? Hmmm... judge me.

  3. #53
    Newbie
    Join Date
    Nov 2007
    Posts
    25
    Hmm... I have received a similar e-mail from Jimmy. This should be interesting.

  4. #54
    Low Bitrate
    Join Date
    Oct 2007
    Location
    Vancouver, BC
    Posts
    110
    Quote Originally Posted by Kevin_S View Post
    Hmm... I have received a similar e-mail from Jimmy. This should be interesting.
    dont play so hard on them, and try to be thankful for all the support you receive so far. Its not common for a company to allow exchange of an entry level product that works almost PERFECTLY (you get what you pay for, remember)

  5. #55
    Newbie
    Join Date
    Nov 2007
    Posts
    25

    bah

    I have no sympathy for companies selling faulty products. In this day and age with the technology and QA processes available, there is no excuse for this. There's no reason for me to be thankful for anything here. Thank you for selling me crap, telling me lies, and calling me ignorant, and THEN offering a solution months later?

    This product being "entry level" and "working almost perfectly" are not excuses for something costing $300 USD. I think there are too many companies that think they can put out a reasonably working version of their product, and update it later... something they probably picked up from certain software companies. Software companies do this because the cost of distributing updates has become minimal (auto-updates from the internet and such). A piece of hardware is not the same whether it's firmware updatable or not. Having to ship a product back for updating is crazy, and a bad habit for any hardware manufacturer.

    I had a similar problem scenario with an input adapter box I bought for my car, designed to allow pre-amp inputs to my factory head unit. Many disappointed buyers, including myself, found that the adapter was draining their car's battery while the car was parked/off, in addition to a few other glitches. I will not complain about the follow-up support from the manufacturer, only that they allowed such a thing to be distributed, causing thousands of customer's car batteries to die unexpectedly. Over TWO YEARS after the problem was discovered, there were still stores selling the defective units. In this case all I had to do was mail a SASE to the manufacturer, and they mailed back a replacement chip to put into the adapter that corrected the problem. While this is a far more serious condition than screen display problems, the situation is similar.

    My stance is that companies carelessly releasing these products without proper testing, etc. should stop, and low price should not be an excuse. It's simply irresponsible and causes unneeded hassles and inconvenience to a customer. This was my first purchase of a product from either of these companies... what is the impression I have of them? Do you think I will recommend these companies to others? Do you think I will purchase anything else from them given other options? Multiply me by thousands and if you think about it, this kind of product is detrimental to the future of any company.

  6. #56
    Newbie AndyWanKenobi's Avatar
    Join Date
    Jan 2008
    Location
    Overland Park, KS
    Posts
    1
    Kevin_S, I completely agree. This whole process of dealing with Xenarc has disgusted me and left a very bad taste in my mouth.

    I purchased a 700TSV a couple of weeks ago and have had nothing but problems trying to achieve the native resolution on both a mac powerbook with a radeon mobility chipset and an asus board with a geforce 6150 chipset. After having waited over a week since my last reply to their support, I am returning the display tomorrow. I ordered from Dynamix Computers which offers a 100% satisfaction guarantee, and they didn't even question why I wanted to return the product. Sucks that I have to pay for shipping back, but better that than a faulty $350 display.

    I will still keep my eye on these displays to see if the new firmware makes any difference for people, but Xenarc is definitely not on my A-list right now.

  7. #57
    Newbie
    Join Date
    Feb 2008
    Posts
    1
    I'm glad I looked at this thread before buying a monitor. I looked more closely at the product descriptions...
    Specifications

    * Model #: 700TSV
    * Screen Size: Diagonal 7" (16:9)
    * Physical Resolution: 800 (H) x 480 (V) WVGA
    * Supported Resolution: 640 x 480 ~ 1600 x 1200
    * Dot Resolution: 2400 x 480 = 1,152,000 (dots)
    * LCD Brightness: 500 cd/m
    * Contrast Ratio: 400:1
    * Viewing Angle: 140 Horizontal, 100 Vertical
    * Touch Screen Interface: USB port
    * Operating Voltage Range: DC 11V ~ 24V
    * Power Supply: DC 12V
    * Power Consumption: <8W
    * Operating Temperature: 23F ~ 158F
    * Storage Temperature: -22F ~ 185F
    * Dimension (in): 7.75W x 4.75H x 1.38D
    * Weight (lb): 1.28
    * FCC, CE, E13 Certification
    * ROHS Compliant
    * 18 Month Warranty
    Specifications

    * Model #: 705TSV
    * Screen Size: Diagonal 7" (16:9)
    * Physical Resolution: 800 (H) x 480 (V) WVGA
    * Supported Resolution: 640 x 480, 800x600, 1024 x 768
    * Dot Resolution: 2400 x 480 = 1,152,000 (dots)
    * LCD Brightness: 450 cd/m
    * Contrast Ratio: 400:1
    * Viewing Angle: 140 Horizontal, 120 Vertical
    * Touch Screen Interface: USB port
    * Operating Voltage Range: DC 11V ~ 24V
    * Power Supply: DC 12V
    * Power Consumption: <5W
    * Operating Temperature: 23F ~ 158F
    * Storage Temperature: -22F ~ 185F
    * Dimension (in): 7.63W x 4.88H x 1.14D
    * Weight (lb): 1.15
    * FCC, CE, E13 Certification
    * ROHS Compliant
    * 18 Month Warranty
    The key is the "Supported Resolutions". As you can see, the information is actually there, just hard to find... I don't know if they have added that since this debacle began.

    ...
    * Model #: 700TSV
    * Physical Resolution: 800 (H) x 480 (V) WVGA
    * Supported Resolution: 640 x 480 ~ 1600 x 1200

    ...
    * Model #: 705TSV
    * Physical Resolution: 800 (H) x 480 (V) WVGA
    * Supported Resolution: 640 x 480, 800x600, 1024 x 768
    ...

  8. #58
    Newbie
    Join Date
    Nov 2007
    Posts
    25
    Yes, that's definitely been modified since I last saw it. Go ahead and have a look at this version:

    http://store.mp3car.com/XENARC_705TS..._p/mon-053.htm

    Notice the ~ in place of 800x600:

    "Supported Resolution: 640 x 480 ~ 1024 x 768"

    Big difference. Now they are trying to cover their butts.

  9. #59
    Maximum Bitrate
    Join Date
    Jul 2006
    Posts
    725
    hate to threadjack here but if anyone is lookin for a 700tsv, 2007 model, let me know.

  10. #60
    FLAC
    Join Date
    Oct 2006
    Posts
    1,024
    Well i got mine to work with ATI 7500 AIW, i got it from one of the post on mp3car
    Quote Originally Posted by justintime View Post
    Antimatter:

    I figured it out... here's what you need to do:

    Go to Advance timing options, then 'Custom resolutions' button. If the 'predefined' list does not show 480x800 (it probably won't) then click on 'User defined'. It probably is not there either.

    In this case, you need to add the resolution... so now copy this line to your clipboard:
    "800x480" 38.550 800 840 920 1032 480 541 544 622 -hsync -vsync

    Now go to powerstrip and click the little icon 'paste timings from clipboard'. (bottom right, middle icon).
    Now click 'Add new resolution' and click Close.
    Now hit Cancel on the next screen, so it takes you back to the MAIN screen of powerstrip.

    So now, you will move the slider at the top until it recahes the custom resolution you just added (480x800). Now hit 'Advance Timing Options', and then click the 'Selected' button.

    The computer should at this point switch you to 800x480, and present you with the advanced timing options. (you're not there yet though... keep reading). The H and V resolutions in the dialog will be 480x800 now, but the other values will be off. You will need to tweak the values according to this page:
    [media]http://www.xenarc.com/images/PowerStrip.jpg[/media]
    Make sure you deselect the checkbox for 'real-time adjustment' BEFORE making any of the tweaks. It takes a while to get them right because values shift a lot while you're at it, but it is do-able.

    Hope this helps. It worked for me, but then again, not all vid cards are created equal.
    the procedure is the same, but the weird thing is, the custom resolution never appear initially, but then i after i gave up, then went back to powerstrip the custom resolution was there. Only problem is i can't get it too look right at 70hz, but it looks just fine at 60hz, so i'm fairly happy. Hope this helps some of you guys.

Page 6 of 7 FirstFirst 1234567 LastLast

Similar Threads

  1. xenarc monitor and TS overlay
    By MrJayDeeOne in forum LCD/Display
    Replies: 3
    Last Post: 01-02-2007, 05:42 PM
  2. FS: Xenarc 800TSV 8" VGA Monitor with touchscreen and video inputs
    By cyberdrakon in forum Classified Archive
    Replies: 0
    Last Post: 09-07-2006, 07:58 PM
  3. FS: Xenarc 700TSV 7" Touchscreen VGA LCD Monitor
    By fraganic in forum Classified Archive
    Replies: 13
    Last Post: 06-19-2006, 07:24 PM
  4. Headrest Monitor or Dash Monitor
    By BIzFlawless in forum Classified Archive
    Replies: 3
    Last Post: 01-28-2006, 03:16 AM
  5. WTB: XENARC 700TSV 7" TFT LCD Monitor w/ VGA & Touch Screen
    By bd3521 in forum Classified Archive
    Replies: 1
    Last Post: 01-22-2005, 08:03 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •