Is Motor City Technologies incapacitated?

**DarquePervert** · 05-08-2008, 03:46 PM

Originally Posted by JuniorGeezer

Duayn promised a refund by the end of May 2008, which is overdue by a week now.

Uhhhhh.... It's only May 8.
are you sure you don't mean the end of April?

**JuniorGeezer** · 05-08-2008, 06:24 PM

Originally Posted by DarquePervert

Uhhhhh.... It's only May 8.
are you sure you don't mean the end of April?

Yeah, thanks for pointing it out. He said end of month late in April, so I meant April.

**h3rk** · 05-08-2008, 06:40 PM

Well my 8" transflective Lilliput that I got from him several months ago never worked right, I sent it back to get fixed (after waiting too long for any reasonable expectation of having him foot the bill for it, though it only sat in a box the entire time), he put on another touchscreen, appearantly tested it, and... Well I still couldn't get it to work, and I worked pretty hard at it.

I liked dealing with him, he's a nice guy, and his treatment of the situation when I contacted him again was very fair. But when I contacted him asking for some advice, or something ,because yet again my touchscreen doesn't work, I got no reply. Now it's been a while since my initial purchase, several months, but this monitor's touchscreen has never worked. I'm pretty sure it's the controller board now. Granted, I have not hounded him, called the BBB, or anything. I'm even trying to write this without coming across as bashing him. But I want others to have an idea of what their experience could be like if they purchase a 8" trasflective upgraded lilli from him. As for now, I have to find out if and how much someone will pay for an 8" MCT transflective modified lilliput that is in need of a touchscreen controller and/or touchscreen, but I suppose I'll do that in the classified section.

**fatejd** · 05-20-2008, 03:55 PM

Originally Posted by kelmk

I haven't received a response from him in a few weeks either. I am waiting for a refund as well. He has not answered several emails.
Try this number

Motor City Technologies
19933 E 9 Mile Rd
Suite A
St. Clair Shores, MI 48080
586-552-4436

I just tried this number with no answer - still looking for other ways to contact this guy.

**JuniorGeezer** · 05-20-2008, 04:14 PM

After another reminder via ebay's mail system, I've received my refund 2 weeks later than last promised. Duayn / MCT didn't list the agreed upon deductions and fees in any detail but the total amount seemed just about right. I assume that there is no way for the refund be undone by paypal, right?

In the meantime, I learned that my bank would have accepted a credit charge complaint even if the transaction went through paypal. In fact somewhere in the paypal FAQs for sellers you can read about credit card charge-backs. The date when I sent the item back would have been relevant and the bank would just barely have accepted the complaint because it had been just aboout two months.

Should the BBB, where I issued a complaint, follow-up with me as well, I'll let them know the status too. I never received a case number from the BBB but Duayn had been made aware of my complaint.

So be wary with a seller who's friendly, but slow to refund or respond to a complaint. You may run out of time for some protection mechanisms available to work.

**HiJackZX1** · 05-21-2008, 11:36 PM

Well I guess his only issue is refunds and email responses concerning money. I know when I emailed him about a cable I needed fabricated for my 15" inch VGA flipdown (it was missing the VGA cable to the control board), he was very glad to help me and responded very quickly. i would have followed up, but after threatening the company I bought the screen from originally, they got me the cable.

**fatejd** · 05-22-2008, 10:32 AM

Sometimes I think Duayn just doesn't respond if he has no more input, that's all. I called him and he told me he can't do anything more over email, so I should send it back to him (again) so he can test it. I just wish he had said that in email and I would have sent it instead of not responding and waiting over the weekend before I knew that. He would have had it by now and sent it back to me with the issue resolved by now.

**fatejd** · 06-23-2008, 01:58 PM

I got my screen all fixed and installed - yay!!!

However, even though Duayn told me he tested everything and it worked great before sending it to me, the cable that houses power and the composite video sources had a disconnected wire that goes to the control board on the screen. I had to uncramp the wire, strip it and recramp it. Obviously I don't have the equipment some one like he would have so it's a bit of a hack, but it works, so I'm moderately happy.

Still not confident at all in that flim-flam he's got going on there.

**HiJackZX1** · 06-23-2008, 02:43 PM

Originally Posted by fatejd

I got my screen all fixed and installed - yay!!!

However, even though Duayn told me he tested everything and it worked great before sending it to me, the cable that houses power and the composite video sources had a disconnected wire that goes to the control board on the screen. I had to uncramp the wire, strip it and recramp it. Obviously I don't have the equipment some one like he would have so it's a bit of a hack, but it works, so I'm moderately happy.

Still not confident at all in that flim-flam he's got going on there.

I had a similar issue when buying from lilliput. I ordered 3 screens from them (yes my install uses them all) The first 2 I recieved looked OK, and even when i tested them by turning them on (which i think is what most companies do) they seemed fine. Then I started using it with the Car PC and there was a dead pixel. I contacted them and they said to send the unit back, which I did. I finally got the second screen and it had the same dead pixel issue, so I freaked out, exploded and threatened them. They this time paid for shipping to send it back to them and when i packaged it, I left instructions that they are to take the plastic off and connect it to a moving video source to test.... They did exactly that, I was finally happy and then bought a 3rd screen since i knew that when they saw my name they would open and test with a video source, which they did.

I guess sometimes it pays to be a nightmarish b!t*h sometimes.