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Thread: Got my Xenarc today.....its going back as soon as I get my RMA#

  1. #1
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    Got my Xenarc today.....its going back as soon as I get my RMA#

    Hello everyone,

    I've been reading this forum for more than a month now and have almost everything to get my "carputer" up and running. My Xenarc 700Y came today and I was so excited. Hooked it all up and the screen is weird. First thing I noticed is dust under the screen protector. It has a slight scratch on the top of the casing. I can deal with those, but there is one big problem. Everything has like a shadow to it. Pictues, icons, Text......It looks really bad. I've heard of "ghosting" with LCD screens....maybe this is it? For $470 it should be perfect. I sent an e-mail to the place i purchased it from and requested an exchange. Hopefully they will grant one and the new screen will be better.

    This is driving me nuts. I want to finally get this thing up and running in my car and its one delay after another. ah well so goes online buying.

    Anyone else experience this problem with their Xenarc? I have seen a few posts about dirt/dust on the screen, but none about shadows

    Lyth

  2. #2
    FLAC cproaudio's Avatar
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    take a picture. Let's see it.

  3. #3
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    Ill take a pic tomorrow after work......i don't feel like diggin out the usb cable for my camera right now

  4. #4
    Low Bitrate §w|tch's Avatar
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    Interesting... never had a problem with Xenarc products before... Maybe the people you ordered it from sent you an older model they had layin' around?

    I'd definitely try to send it back, but don't give up - they're great products.
    Scott Byers, President 5 Speed PC
    www.5speedpc.com

  5. #5
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    I got my RMA number today.....I guess Ill ship it back tomorrow. Hopefully won't take to long to get a replacement.

    It appears the monitor was shipped directly from xenarc:

    Xenarc Technologies Corp.

    17150 Newhope St., Suite 515

    Fountain Valley, CA 92708

    is where it came from......same place the RMA says to send it back to

  6. #6
    Maximum Bitrate digitalww's Avatar
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    If you didn't return the monitor yet try adjusting the brightness and contrast on the monitor and it should help the shadows problem.

  7. #7
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    I had a simlar problem ( not a Xenarc lcd ) , turns out it was a crappy vga extension cable.

    dave

  8. #8
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    Originally posted by digitalww
    If you didn't return the monitor yet try adjusting the brightness and contrast on the monitor and it should help the shadows problem.
    I just boxed it back up, but maybe ill take it out and mess with it again. The thing that really bugs me is that right in the center of the screen there is a black dot along with 2 or 3 more on the screen. I guess it happens

  9. #9
    Maximum Bitrate digitalww's Avatar
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    Originally posted by Lytheum
    I just boxed it back up, but maybe ill take it out and mess with it again. The thing that really bugs me is that right in the center of the screen there is a black dot along with 2 or 3 more on the screen. I guess it happens
    Try setting both brightness and contrast to 71. Dots - is it dirt or dead pixels?

  10. #10
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    the one might be a dead pixel......the others are dirt/dust

    I don't feel like messing with it anymore.....its allready given me one headache to many. Im gonna ship it back tomorrow....hopefully they will send me a new one or atleast fix whats wrong with this one

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