problem xenarc tsv 7'' vga monitor (4-wire)

**customaudioman** · 02-24-2009, 11:35 PM

Im having problems with my tsv monitor. When I touch the screen the pointer drag across the screen to the spot that I touched on the screen. When I lift my finger up off the screen, it goies back to the upper right hand corner of the screen. when trying to recalibrate the touch screen, it say it failed to calibrate.
the arrow pointer always starts in the upper right hand side. when the pointer goes across the screen, it very slow to get there, like 5sec to slow. what couls this problem be? Also have a problem after reboots setting the brightness, it always reset to 33 brightness. the last setting before reboot was 95 brightness. What about this issue? I dont want to spend $100+ for a control board.

**customaudioman** · 02-27-2009, 01:56 PM

anyone?

**DarquePervert** · 02-27-2009, 02:05 PM

If you have disassembled the screen and reassembled it, it's very likely that the bezel is pinching the touchpanel in that corner, causing the cursor to gravitate there.

**customaudioman** · 02-28-2009, 05:39 AM

Originally Posted by DarquePervert

If you have disassembled the screen and reassembled it, it's very likely that the bezel is pinching the touchpanel in that corner, causing the cursor to gravitate there.

But I didnt reassemble it back together yet. It still does the same thing. It not touching anything. could this be a driver issue? or touch panel problem? when trying to recalibrate the touch screen, it say it failed to calibrate

**customaudioman** · 03-03-2009, 03:39 PM

anyone have any other ideas or have the same problems with theirs?

**Ashley Fair** · 03-11-2009, 04:00 PM

I'm sorry to hear you are having issues with your touch screen.

For settings in the OSD, try using the remote to adjust the setting and then using the remote to power off and on the monitor. That should save the settings.

As for the problem with the touch, it sounds like something in the corner of the screen is setting off the touch panel. You could try loosening the brackets to see if that alleviates the problem. The best course of action would probably be to contact Xenarc Technical Support to have the issue resolved. It sounds like it may just be touch panel interference.

**Maheriano** · 03-11-2009, 05:39 PM

Sounds like a driver issue. Go into Device Manager and see if there are any problems.

**zgroten** · 08-21-2009, 09:17 AM

I am having a similar problem with the cursor going to the bottom right of my screen, has anyone figured this out. I find that it only happens when the screen is in the car.

**xenarctech** · 08-21-2009, 04:21 PM

Originally Posted by zgroten

I am having a similar problem with the cursor going to the bottom right of my screen, has anyone figured this out. I find that it only happens when the screen is in the car.

Did you take the monitor apart and did a custom install into the dash? If that's the case, then you should check and make sure that the lower right corner of the bezel is smooth and nothing is pressing against the touchscreen panel. Also, try to do a 4-point calibration. If you are still having problem, please feel free to give us a call or e-mail us at support@xenarc.com and we will be more than happy to assist you.

**zgroten** · 08-23-2009, 01:45 PM

Originally Posted by xenarctech

Did you take the monitor apart and did a custom install into the dash? If that's the case, then you should check and make sure that the lower right corner of the bezel is smooth and nothing is pressing against the touchscreen panel. Also, try to do a 4-point calibration. If you are still having problem, please feel free to give us a call or e-mail us at support@xenarc.com and we will be more than happy to assist you.

That was it! I slipped a spacer in between the bezel and the screen, all good. Thank you!