I wrote Gain Associates, trying to buy some monitors from them for my company project. They just replied back:
Armen, what I don’t understand is that you said many times in your other posts that xenarc is just a well known distributor and you are a distributor like xenarc. But I don’t see your info on Gain’s website and you can’t get the monitors for couple months. But if you go to Gain’s website http://www.gain.com.tw/us_lcd.htm, it clearly states that Xenarc is the US sales office!Please contact Xenarc Technologies Corp., our sales office in the U.S for assistance.
Are you sure you are buying from the manufacturer, and not just getting black market goods since you said you are not buying from xenarc? Because xenarc = gain = manufacturer. Not that I want to doubt you, but then how come you received 5 units and now you are saying all 5 had problems. Also, if those units have problem, then how can you be confident using those control boards in your in-dash monitors? From what I understand, the problems that you statedFor all North, Central, and South American sales inquiries, please contact Xenarc Technologies Corporation, our sales office located in the United States. Gain Associates is proud to bring their product to the Americas under the name brand "Xenarc Technologies," providing exclusive, value added services to the US, Canada, and all of the Americas. Xenarc Technologies can be found at www.xenarc.com.
…should be control board related. You are contradicting yourself. Also after you received the 5 units, you posted so many times that you are going to “get them soon,” but never did. Why didn't you mention the problems BACK THEN, instead of now when you can't deliver as promised?Power cable would not fit all the way in and would constantly fall out, VGA cable would not fit properly and every time it moves a little the image distorts, the most annoying problem is the shadows that appear on the screen
In addition, I feel the prices that you posted for the VGA upgrade is ridiculously high. It seems like you are buying the touchscreen kits from EELY because they are exactly the same as the one I seen at their show booth. You are selling them at least double the price that EELY is selling them at, which is $39. That is single unit price. I am sure you get more discount from them if you buy in quantity. Can you explain? I have nothing against you. I go to a lot of expo. I also know a lot of lcd manufacturers in Taiwan and China. But what you are telling board members just doesn’t sound right.