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Thread: Beware of Mobile Computer Solutions (mo-co-so.com), awful company, horrible service

  1. #1
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    Beware of Mobile Computer Solutions (mo-co-so.com), awful company, horrible service

    This has got to be one of the worst-run companies I have ever dealt with. As far as I can tell, there are two employees working there. They are impossible to get a hold of if you have any issues. Basically, this company will take your money and ship your product on time, however any customer service issues after that, you're hosed.

    I ordered a MiniTouch 7" monitor through them. This particular monitor has a bug or defect on the board that does not automatically switch to the reverse camera (only works about 1/3 of the time). I tried several different reverse cameras and wiring setups, even going into the factory menu to fiddle with settings, and did not work. I emailed them multiple times about this, got one or two responses stating they were looking into it, and then never heard back. Multiple emails over 1-2 months were not returned, and finally after calling incessantly, they said they are not able to duplicate the issue. I exchanged for a Lilliput monitor. They never asked for the original back, which is still sitting here.

    Once the Lilliput was sent (it's been about 2 months since my original issue at this point), THIS monitor was defective. The mirroring mode did not work, which I needed since I was going to use the monitor upside down. Another 6-8 weeks of emails went unreturned, multiple phone calls, multiple excuses (we are busy, at conference, etc etc), and finally I get an exchange. Again, they don't ask for the defective monitor back.

    At this point, I have sent no less than 20-30 emails, and called 10-15 times. I got 3-4 email responses total, and not ONE phone call. So I am sitting here with my exchanged monitor, which works finally thank god.

    One MONTH later, I see a credit card charge for $157.50, which I did not authorize. No explanation as to what it is for. I send them an email, get no response. Next day, I have a UPS return label emailed to me (without explanation) that says '2X LCD monitor.' Apparently, I am supposed to ship the defective monitors back. Two, in one box. Except I have since moved and the monitors are across the country sitting in a closet.

    Needless to say, I have filed a credit card dispute. I have still not heard back from them despite multiple emails and phone calls.

    I was trying to continue to give them the benefit of the doubt and refrain from posting material online about them, but I feel like I need to warn the rest of the community. I am sure they will reply back and have multiple explanations, or somehow try and blame it on me. But if need be, I am more than happy to post all the emails and dates here to prove my story.

    Anyways, BEWARE of doing business with this company. The products are fine, but if you have any issues, you can kiss your money and hours and hours of your time goodbye. Better off buying your merchandise through mp3car, ebay (at least there is a feedback system), or amazon.

  2. #2
    FLAC SNOtwistR's Avatar
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    This is strange as I have bought many things off them over the years and never a problem. Emails were responded to in a timely manner, voice mail messages replied to usually with-in a day. Not sure where the breakdown occured. On the plus side they sent the return label which not many companies do for warrantee repair. I am sure they need the defective monitors to get some sort of recupement back either by sending back to manufacture or by being able to write it off the books. Just my thoughts SNO

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    My experience is the same as Sno. They actually stopped me from buying the wrong equipment before sending anything out. They asked me if I REALLY wanted a particular power supply because it was not a smart supply.

    I purchased a 7" resistive monitor from them and never had issues with it either. When I called them on the phone they were very knowledgeable and helpful. With the 7" monitor they sent it with accessories for a lilliput monitor but it was not a lilliput monitor. They sent out the correct accessories and told me to keep the old ones. We are talking about the wiring harness and remote control.

    I have purchased from them a couple times and have had nothing but great things to say about them. I would have to guess your experience was a fluke because my personnel experience is much different than yours.

  4. #4
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    i'm glad someone has had better experiences than me. maybe management has changed recently.

    anyways, if anyone is able to get them on the phone, let me know. my emails still go unreturned for days/weeks.

    if you are reading this and are a new buyer, please make sure you can get a hold of them over the phone before you place your order.

  5. #5
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    Quote Originally Posted by redheadedrod View Post
    My experience is the same as Sno. They actually stopped me from buying the wrong equipment before sending anything out. They asked me if I REALLY wanted a particular power supply because it was not a smart supply.

    I purchased a 7" resistive monitor from them and never had issues with it either. When I called them on the phone they were very knowledgeable and helpful. With the 7" monitor they sent it with accessories for a lilliput monitor but it was not a lilliput monitor. They sent out the correct accessories and told me to keep the old ones. We are talking about the wiring harness and remote control.

    I have purchased from them a couple times and have had nothing but great things to say about them. I would have to guess your experience was a fluke because my personnel experience is much different than yours.
    I had great luck as well and had some emails with them just a few weeks ago, but it is true that at the time the conversation suddenly stopped (I had asked for dimensions on something and never heard back). Maybe something happened to one of them or something.

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    Quote Originally Posted by sxott View Post
    I had great luck as well and had some emails with them just a few weeks ago, but it is true that at the time the conversation suddenly stopped (I had asked for dimensions on something and never heard back). Maybe something happened to one of them or something.
    Nope, that's par for the course. I've ordered from them multiple times and have had plenty of conversations over email for things like clarification. The one time I had an issue with a defective screen and requested a return, *radio silence*. I sent them multiple email follow ups and never received a response. So, they're fine up until the point you run into a problem.

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